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Additionally, the Practice Manager will handle contracts, monitor performance against targets, and ensure ongoing business development. They will also act as the main liaison with various stakeholders, representing the practice in meetings and maintaining effective communication with NHS bodies and suppliers. The role requires a commitment to fostering a safe, efficient, and well-organized working environment while promoting team motivation and staff training.
We are looking for an experienced and enthusiastic Practice Manager. Our vision is to provide excellent patient care and the successful candidate will have excellent people skills and the ability to support and lead the team in order to provide outstanding patient-centered care.
We are seeking a proactive and enthusiastic practice manager to lead the operational management of the practice. The successful candidate will have proven experience in strategic leadership, finance, human resources and operational management to provide operational leadership to the whole practice and support the GP partners to achieve the aims and goals of the practice and ensurethe practice complies with CQC regulations.
To manage and coordinate all aspects of practice functionality, motivating and managing staff, optimising efficiency, and financial performance and ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
About us
The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The practice manager is responsible for all non-clinical aspects of The Medical Centre.
Practice Finance
Manage practice budgets and minimise expenditure, where possible, without impacting on quality.
Ensure that sound financial controls are consistently in place and followed.
Maintaining an effective liaison with the practice accountant and ensuring figures are presented and submitted in a timely fashion.
Briefing partners on all financial matters, including forecasting and understanding the financial implications of contract and legislation changes.
Liaising with the ICB and payment agencies regarding queries with payments relating to the contract eg enhances services.
Managing the practice pension scheme(s) for all practice staff. Monitor systems for the handling and recording of cash, cheques and petty cash.
Collating invoices ready for payment.
Practice Operations
Management of the premises, including health and safety aspects such as risk assessments and mandatory training.
Support the management of the Patient Participation Group.
Support the management of all complaints.
Oversee meeting schedules, distribution of minutes and outcomes.
Develop practice protocols, policies and procedures, review and update as required.
Ensure the practice is compliant with health and safety and keeps up to date with current legislation.
Ensure the practice has adequate business continuity plans in place.
Have detailed knowledge of the contract, QOF, local contracts and the primary care network.
Management of the practice clinical systems and oversee general IT operations within the practice.
Ordering stock as and when necessary.
Arranging staff rotas and locum cover as needed.
Primary Care Funding and Contracts
Evaluating all changes to the practices regulatory and contractual arrangements and providing summary information and recommendations to the partners.
Advising partners on all aspects of the various contractual arrangements.
Managing contracts for services.
Promoting the clinical and administrative activity that supports achievement of all contractual targets - QOF, IIF and Enhanced services.
Ensuring that The Medical Centre complies with the CQC regulations.
Strategy and Practice Development
Leading on business expansion and project management and any other functions deemed necessary by the Partnership to aid business growth.
Coordinating the reviewing and updating of all practice policies and procedures.
Coordinating any projects within the practice.
Adopting a strategic approach to the management of all patient services matters.
Monitoring and evaluating practice performance against targets.
Human Resources
Managing the recruitment and retention of staff.
Manage staffing levels within target budgets.
Oversee and evaluate staff induction and training, ensuring that all staff are adequately trained to fulfil their role.
Develop, implement and embed an effective staff appraisal and monitoring process.
Support and mentor staff, both as individuals and as team members.
Maintaining an effective overview on changes in HR legislation.
Maintain up to date HR documentation (including job descriptions, employment contracts and employment policies.
Be first point of contact for members of the PCN and other organisations for the delivery of NHS work.
Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
Secondary Responsibilities
In addition to the primary responsibilities, the practice manager may be requested to:
Deputise for the partners at internal and external meetings.
Act as the primary point of contact for NHS(E), ICB, community services and suppliers.
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