The Team Leader will be responsible for ensuring high-quality administrative support and fostering an inclusive, innovative work environment. They will need to work flexible shift patterns from the Avondale Unit at Royal Preston Hospital, with specific hours negotiable during the interview process. Comprehensive training will be provided, equipping the successful candidate to lead a motivated team dedicated to positive outcomes for service users.
The Senior Call Handler role would be suitable for those with experience of service user contact, experience of or interest in management and training of staff, an excellent telephone manner, exemplary communication and leadership skills, thirst for learning, experience of and an aptitude for clinical systems, and a strong customer focus with an interest in service development. Comprehensive training will be provided to the right candidate.
The service offers:
- A single referral point for GPs and other professionals
- A 24-hour telephone advice and support for people who use services and carers to be able to self-refer
- More responsive crisis services with improved experiences for people who use services, carers and professionals
Our aim is to provide people with mental health issues access to the support they need at the right time, with positive outcomes.
The service is 24/7 but as a call handler you will be working ashift pattern within our team based at the Avondale Unit at Royal Preston Hospital.
Shift times and days are negotiable and can be discussed at interview
This role is for a driven, inspirational and motivational admin lead who will manage a high quality and highly efficient administrative workforce within the locality. The post holder will be innovative and forward thinking.
The post holder will be creative with an inclusive approach towards problem solving and service development.
About us
Please see attached the job description and person specification for more information about this role.
Please wait...this will take a moment...
Stand by, we'll show you...