Patient Services Advisor inPeterborough inPeterborough PUBLISHED 2 DEC 2023

Job Summary:

Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

Administration

• To have a thorough knowledge of all practice procedures.
• To work in accordance with written protocols.
• To carry out specific administrative tasks.
• Process outgoing mail.
• Filing post in medical records.
• Fax and photocopying as requested.

Reception

• Receiving patients and consulting with members of the practice team.
• Handing completed repeat prescriptions to the patient and checking names and address.
• Be able to cover all reception positions as necessary.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.

Appointments

• Process appointment requests from patients for on the day and future appointments by telephone and in person.
• Deal with visit requests.

Computer

• Registration of new patients computer data entry and medical records.
• Process patients change of address computer data and medical records (have knowledge of Practice area.
• Process repeat prescription requests in accordance with practice guidelines.

Telephone

• Have working knowledge of the telephone system.

Other Tasks

• Clear consulting rooms after surgeries of patient paperwork.
• Restocking of consulting rooms of stationary.
• Ensure building security having thorough knowledge of doors/windows/alarm.
• Duties may be varied from time to time under the direction of the Practice Director/ Reception Team Leader dependent on current and evolving practice workload and staffing levels.

We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service.

You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient and effective way.

Duties include:

• Processing appointment requests from patients for on the day and future appointments.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Registration of new patients computer data entry and medical records.
• Ensure building security