Key duties include processing referrals according to Trust policies, scheduling appointments efficiently, coordinating necessary diagnostics, and accurately recording clinic attendance outcomes. The coordinator will also manage clinic cancellations, reschedule appointments in line with waiting time targets, and handle medical transcription tasks. The post requires adherence to Standard Operating Procedures to ensure consistent and timely execution of responsibilities across the Trust.
Assistant Patient Pathway Coordinator - F/T - Maternity Cover
Previous candidates no need to apply
This post is to provide Maternity cover for approx 9 mths to 1 year. This post is primarily
to support the Neuro MS nursing team with administration duties.
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
1. Process all referrals in line with Trust Access & Administration Process Policy and specialty SOP.
2. Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups
3. Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations.
4. Ensure outcomes of clinic attendance have been accurately recorded on GPAS by the Patient Pathway Assistant ('cashing-up'). This will need to be done for those for offsite clinics
5. Complete clinic cancellation forms and process according to SOP
6. Reschedule outpatient clinics as requested - to be done in line with waiting time targets
7. Use the Trust's medical transcription system MModal and ensure that letters are processed in accordance with SOP.
8. Ensure all relevant information is uploaded and up to date on patients electronic records.
About us
For further details on the job role, please refer to the Job description and person specification attached.
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