Healthcare Security OfficerinLeicesterinLeicesterPUBLISHED WED 8 JAN 2025

Please note: Previous applicants need not apply.

Do you have experience or qualifications in Security or Healthcare? Are you looking for opportunities to develop your skills further? Join the UHL Healthcare Security Team today to make a difference and grow with us!"

The University Hospitals of Leicester are recruiting Full time Healthcare Security officers to join the busy team based at the University Hospitals of Leicester.

If you enjoy working with people, have a healthcare background, and wish to make a difference at UHL, please consider a role in the healthcare security officer sector. We are seeking security officers with a caring nature, capable of managing altered behaviors and de-escalating agitated individuals.

The hours of work are 12 hour shift patterns days and nights, you will be required to work across the 3 sites, Leicester Royal Infirmary, Leicester General Hospital and Glenfield Hospital. Full training will be provided.

The post holder will be part of a 10 person team at the LRI and 3 person team at the GGH & LGH that provides 24 hour security cover, providing a high profile visible service, giving effective protection to the patient, visitors, and staff. The service protects University Hospitals of Leicester property against theft, and vandalism, and secures all buildings within the site.

We welcome applications from experienced security officers and the healthcare sector.

JOB SUMMARY

The post holder will be part of a team that provides 24 hour security cover, providing a high profile visible service, giving effective protection to the patient, visitors, and staff. The service protects UHL property against theft, and vandalism, and secures all buildings within the site.

The post holder is responsible for recording all security incidents and completing all appropriate documentation by means of computer and/or written paper work.

Patient/Customer Service

The post holder will be responsible for ensuring that consistently high standards of customer service are delivered within the security service.

The job requires extensive communication with patients, visitors and staff including the passing of routine information, e.g. giving directions, receiving instructions.

The post holder will need to respond to challenging/traumatic security incidences.

The post holder will monitor CCTV in compliance with the data protection act 1998 and UHL policy of such data.

SCOPE

The Hospital Security service provides a high profile visible security service to patients, staff and visitors, this in turn should provide a safe environment within the hospital. The security service responds to security issues as necessary. The security services maintain a high standard in customer care to all sectors of the hospital.

About us

KEY WORKING RELATIONSHIPS

The main working relationships that the post holder will be required to develop are:

• Internal relationships with other security officers and administrative staff
• Internal relationships with staff using the hospital facilities including departmental managers and ward based staff
• Close Links with patients and visitors using the hospital facilities including contractors
• Close Links police and other emergency services

KEY RESULT AREAS

Provide a security presence throughout all areas of the hospital in order to deliver a polite, efficient and compassionate service to patients, visitors and staff at all times

.Arming and disarming intruder alarms. Monitor and report critical and medical alarms and alert relevant staff to emergency situations as required. Take a leading role in fire alarm procedures

.Dealing directly with individuals who disclose complex, sensitive and contentious information. The security officer will be required to be empathic (no matter what the patient is disclosing) and motivate the individual in a persuasive way to achieve a positive outcome for both the individual and the Trust. There maybe barriers to communication due to disagreement, mental state, substance misuse and language barriers. The security officers are expected to use the multiple facts relating to the situation in order to make the most appropriate judgement, where there maybe more than the one suitable option, to overcome these barriers.

Provide a first line quick and immediate response to distressed, violent and aggressive persons (including mental health patients) within the hospital, calming individuals using verbal and non verbal communication skills, where necessary physically restraining and escorting persons from site in order to maintain a safe environment within the hospital.

In some cases detaining patients against their will at the request of and under the guidance of clinical personnel where appropriate from a legal and patient safety perspective.

Responds to situations using physical effort frequently during a shift, individuals will on occasions need to exert intense physical effort e.g. restraining a violent individual. As a security officer the individual will use sudden explosive effort to ensure a quick response to situations. Security personnel frequently use intense physical effort without the use of mechanical aids. The security officer is expected to very quickly adapt to situations, the initial response to an incident may well be one of enforcement however within a very short space of time the security officer will need to decide whether enforcement or complete empathy is required e.g. physical intervention or a listening ear.

Please see the JD attached for more information on this position