Practice Support Officer inNottingham inNottingham PUBLISHED
WED 6 NOV 2024
In this role, the successful candidate will be accountable for maintaining quality within the practices, managing their own workload, and effectively communicating with various stakeholders, including team members and patients. Participation in ongoing audits, attending team meetings, and implementing practice policies and standards are also essential duties. The Practice Support Officer will play a vital role in enhancing operational efficiency and supporting the delivery of essential healthcare services within the community.
We are seeking a highly motivated and organised individual to work directly with the five practices of the Mansfield North PCN. This aim of this role it to remove the burden of their administrative duties and tasks by working closely with the practice managers to plug gaps of inefficiency, skill or excess amounts of work, relieving some of the burden of everyday administration workload, and supporting PCN contract requirements.
Ideally you will have worked in a GP practice before, if not you would have worked in a similar NHS setting. You will need to be a quick learner with a can-do attitude and be flexible to the needs of each practice.
KEY RESPONSIBILITIES
Support practices to improve areas of inefficiencies and support areas of excess workload.
Review processes to assess working at scale.
Support practices to deliver against PCN contract where required.
KEY REQUIREMENTS
Experience working in General Practice.
Proficient use and knowledge of SystmOne
Excellent organisational and communication skills
Proven administrative experience.
About us
JOB ROLE AND RESPONSBILITIES:
Processing of clinical correspondence received from various sources in line with appropriate letter processing protocols.
Preparing / Producing Medical reports which includes SARS requests, in line with appropriate Medical Reports protocols.
General Administration tasks to support practices and the PCN DES Requirements
Updating Policies and Protocols in line with CQC and practice requirements
Summarising new patient records
Monitoring progress of all data quality against Practice targets
Monitoring patient call and recall systems.
Completing and updating Data Security & Protection Toolkit
Review new processes as part of a review of general practice at scale including proactive screening to support ESDS via e-healthscope.
Supporting Enhanced Access delivery via S1
QUALITY:
Strive to maintain quality within the practices.
Assess your own performance and take accountability for your own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on your own and your teams activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patient needs.
Effectively manage your own time, workload, and resources.
COMMUNICATION:
Communicate effectively with other team members.
Communicate effectively with other office members and clinician at all levels.
Communicate effectively with patients and carers.
Recognise patients needs for alternative methods of communication and respond accordingly.
CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES:
Apply practice policies, standards, and guidance.
Discuss with other members of the team/office how the policies, standards and guidelines will affect your own work.
Attend regular team meetings.
Participate in audits where appropriate.
COLLABORATIVE WORKING:
All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
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