£12.02 to £20.43 an hour (Rate enhancements for evenings, weekend and overnight shifts)
PERMANENT
MULTI-DISCIPLINARY NHS
Gtd Healthcare rUV7YSdU
Opportunities for career development and growth within a supportive environment.
Flexible shift patterns available, allowing for a work-life balance with full-time and part-time roles.
Enhanced pay for out-of-hours working, providing additional financial benefits.
The role includes direct interaction with patients and healthcare professionals, contributing to positive patient experiences.
You are part of a values-driven organisation that prioritizes high-quality patient care.
Work in a collaborative multi-disciplinary team, enhancing teamwork and communication skills.
Gain experience in a fast-paced healthcare setting, developing skills in patient coordination and clinical systems.
The Care Coordinator role at gtd healthcare in Preston & Chorley involves managing and coordinating patient care within urgent and non-urgent services at Royal Preston Hospital and Chorley Hospital. As the primary point of contact for healthcare professionals and patients, the Care Coordinator is responsible for registering patients on clinical systems, directing them to appropriate healthcare pathways, booking appointments, and ensuring effective communication among multidisciplinary teams. The position entails delivering a high-quality care coordination service, accurately recording data, handling operational issues, coordinating follow-up care, and maintaining compliance with healthcare policies and procedures.
The role requires flexibility with 24/7 shift patterns, offering both full-time and part-time opportunities, along with enhanced pay for out-of-hours work. gtd healthcare promotes employee development and strives to provide exceptional healthcare services while placing a strong emphasis on values and patient care. Additional responsibilities include managing patient information, addressing complaints, and performing administrative tasks, while maintaining the confidentiality and integrity of data shared internally and externally.
The role requires flexibility with 24/7 shift patterns, offering both full-time and part-time opportunities, along with enhanced pay for out-of-hours work. gtd healthcare promotes employee development and strives to provide exceptional healthcare services while placing a strong emphasis on values and patient care. Additional responsibilities include managing patient information, addressing complaints, and performing administrative tasks, while maintaining the confidentiality and integrity of data shared internally and externally.
gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England, we have an excellent opportunity for a Care Coordinator role to support our urgent care services at Royal Preston Hospital and Chorley Hospital.
With varying shift patterns available 24/7, we have full time & part time roles available with enhanced pay for out of hours working.
As a Care Coordinator for gtd healthcare , you will be the first point of contact for health care professionals, patients and patients relatives accessing NHS urgent and non-urgent care services across areas of North West England
Under the direction of the senior care coordinator, clinical shift lead and within your team, you will register patients onto the relevant clinical system and direct them to the most appropriate healthcare service/pathway contributing to a 24/7 Care Coordination Service.
We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.
- To deliver a high quality health care co-ordination service to patients and health care professionals.
- Accurately record on a range of clinical systems all relevant data for each contact and direct appropriately.
- Undertake the booking of appointments across a number of health care services.
- Liaise with the senior care coordinator and clinical shift lead regarding any operational issues affecting the flow of patients and ensure excessive waiting times do not occur.
- Coordinate the arrangement of any follow-up care as directed by the senior care coordinator or clinical team.
- Liaise with the multi-disciplinary team to ensure the smooth running of the service.
- Liaise with NHS 111 service regarding patients who are out of area, duplicate calls or incomplete information.
About us
Key duties and responsibilities include:
- To deliver a high quality care co-ordination service to patients and health care professionals.
- Accurately record on a range of clinical systems all relevant data for each contact and direct appropriately.
- Where demographics are incomplete, complete all necessary checks e.g. NHS Spine to ensure most up-to-date records are available.
- Undertake the booking of appointments across a number of services in line with agreed timescales.
- Provide a first class reception service, ensuring a professional meet and greet, efficient registration and onward referral to the relevant area/service.
- Liaise with the senior care co-ordinator and clinical shift lead regarding any operational issues affecting the flow of patients and ensure excessive waiting times do not occur.
- Follow the failed encounter procedure for all patients that did not attend (DNA) for a face-to-face assessment.
- Coordinate the arrangement of any follow-up care as directed by the senior care co-ordinator or clinical team.
- Liaise with the multi-disciplinary team to ensure the smooth running of the service.
- Liaise with NHS 111 service regarding patients who are out of area, duplicate calls or incomplete information.
- Ensure all equipment and medication is checked at the start and end of shift and report any discrepancies to the senior care co-ordinator.
- Facilitate the transfer of electronic data both internally and externally ensuring that information governance rules are followed at all times.
- Have a full understanding of the clerical backup system to facilitate the smooth transaction from a computer based system to a paper based system.
- Fully comply with the Complaints Policy ensuring all informal and formal complaints and incidents are documented and the process is explained to patients.
- Responsible for undertaking administration duties within the service.
- Ensure regular attendance at operational meetings.
- All training deemed as mandatory to be completed within the specified time frames.
- Perform any tasks as requested that are within the boundaries of the role.
- Ensure that all gtd healthcare policies and procedures form the basis of all decision making.
Other duties:
Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Care Coordinator - Preston & Chorley:
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To work as a Care Coordinator in the UK, you should possess a range of skills and qualifications to effectively coordinate patient care and support. Here are the key skills typically required:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, families, and healthcare professionals.
2. Organisational Skills: You need to manage multiple tasks, schedules, and patient needs efficiently, ensuring that care plans are followed properly.
3. Interpersonal Skills: Building rapport with patients and collaborating with multidisciplinary teams is crucial.
4. Problem-Solving Skills: The ability to assess situations, identify issues, and develop effective solutions is important for ensuring patient care.
5. Attention to Detail: Care Coordinators must carefully track patient information, appointments, and care plans to ensure nothing is overlooked.
6. Empathy and Compassion: Understanding the emotional and psychological needs of patients and being sensitive to their circumstances is key.
7. IT Skills: Proficiency in using healthcare software and electronic health records (EHR) systems is often required for managing patient data.
8. Knowledge of Healthcare Systems: Familiarity with local health services, referral pathways, and support resources is essential.
9. Time Management: The ability to prioritize tasks and manage time effectively to meet deadlines and patient needs.
10. Teamwork: Ability to work collaboratively with healthcare teams and other professionals to deliver comprehensive care.
11. Crisis Management: Skills to handle emergency situations calmly and effectively.
12. Cultural Competence: Awareness and respect for diverse cultural backgrounds, which may affect how care is provided.
Qualifications
In addition to skills, having relevant qualifications can enhance your opportunities as a Care Coordinator. Common background fields include nursing, social work, or other health and social care professions. Many positions may also require a degree or a diploma in health or social care.
Experience
Prior experience in healthcare settings, particularly in roles that involved patient interaction, health administration, or case management, is often beneficial.
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