PERMANENT
Appletree Medical Practice rSspKBsW
Opportunity to make a positive impact on patients' healthcare experiences by acting as a Care Navigator.
Enjoy a flexible work schedule with 16.5 hours per week across three set shifts, promoting a healthy work-life balance.
Engage with the local community in Belper, creating meaningful connections while providing support to patients and their families.
Gain valuable administrative experience and develop essential skills in communication, organization, and multitasking.
Be part of a supportive and friendly practice team, fostering collaboration and teamwork in delivering quality healthcare services.
Participate in ongoing personal and professional development through training and performance reviews, enhancing career prospects.
Appletree Medical Practice in Belper is seeking a GP Receptionist for a part-time position of 16.5 hours per week, involving three scheduled shifts. The primary responsibilities include acting as a Care Navigator to assist patients in accessing healthcare services, maintaining effective communication between patients and healthcare professionals, and ensuring a positive experience for all visitors. The role also involves various administrative tasks such as managing the appointment system, processing prescriptions, handling correspondence, and maintaining the reception area.
Additional responsibilities include opening and closing the practice, filing paperwork, responding to inquiries, and supporting the clinical team as needed. The receptionist will also be committed to upholding confidentiality, health and safety standards, and promoting equality and diversity within the practice. Applicants should be prepared to participate in training and contribute to the overall quality and effectiveness of the team.
Additional responsibilities include opening and closing the practice, filing paperwork, responding to inquiries, and supporting the clinical team as needed. The receptionist will also be committed to upholding confidentiality, health and safety standards, and promoting equality and diversity within the practice. Applicants should be prepared to participate in training and contribute to the overall quality and effectiveness of the team.
We are looking to recruit someone to work 16.5 hour per week, this will equate to three set shifts per week (shifts to be finalised at offer stage)
The purpose of the role is to:
To act as a Care Navigator to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Undertake a variety of administrative duties to assist in the smooth running of the practice.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities:
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Dealing with face to face and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming and outgoing mail and practice emails
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Maintaining the front reception area, keeping all reception areas, notice-boards and leaflet dispensers tidy, full and free from obstructions and clutter
- Registering temporary patients
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team members, associated healthcare agencies and providers
- Acting as a chaperone to clinicians when requested
Please see the job description for more details
About us
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Team Leader/Practice manager, dependent on current and evolving practice workload and staffing levels:
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Dealing with face to face and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming and outgoing mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Registering temporary patients
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team members, associated healthcare agencies and providers
- Acting as a chaperone to clinicians when requested
- Clearing up spillages of bodily fluids
- Clearing and re-stocking of consulting rooms as required
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Ordering, re-ordering and monitoring of stationery and other supplies
- Dealing with clinical waste
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Scanning
- Petty cash transactions
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards
- Actively reporting health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Please see attached job description for more details.
More information related to this job opportunity, from jobsincare:
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1. Can you tell us about your previous experience in a reception or administrative role, particularly in a healthcare setting?
2. What attracted you to the role of GP Receptionist at Appletree Medical Practice?
3. How do you keep yourself organised and prioritise tasks in a busy work environment?
4. Describe a situation where you had to handle a challenging patient or customer. How did you resolve it?
5. How do you ensure that communication with patients is both effective and compassionate?
1. Can you tell us about your previous experience in a reception or administrative role, particularly in a healthcare setting?
2. What attracted you to the role of GP Receptionist at Appletree Medical Practice?
3. How do you keep yourself organised and prioritise tasks in a busy work environment?
4. Describe a situation where you had to handle a challenging patient or customer. How did you resolve it?
5. How do you ensure that communication with patients is both effective and compassionate?
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