IT/ Digital Support Administrator inWhitehaven inWhitehaven PUBLISHED 31 OCT 2024

Working with the Information and Digital Transformation Officers to provide digital and IT Administrative support for the 4 NCPC practices in Workington/Whitehaven/Cleator Moor/Frizington/Egremont and Seascale. This role will support the Practice Managers and Information and Digital Transformation Officers in providing timely data, administration duties, and technical support such as setting up and supporting staff with software which will include systems like EMIS Web, Ardens products, AccuRX, eConsult, Telephone systems, medical appliance software and social media and website content, working with practices to utilise the tools given to us, to deliver patient information, and any other related tasks.

Hardware and Network support is supported by e-health. Your role will be to report any issues to the e-health helpdesk and ensure they are actioned in a timely manner, and liaise with the local e-health team to ensure smooth running of all hardware and network systems and ordering of equipment and maintaining a practice asset register. This is more of an IT Administration role, than a technical role, although some technical knowledge will be an advantage.

You will be asked to attend meetings as a representative for your localities, and work with other NHS bodies to encourage and support shared care across all services available.

• Responsible for the development and ongoing utilisation of digital comms with patients and staff. Trouble shooting network, hardware and software issues.
• Ordering of new equipment.
• Setting up and ongoing management of user accounts on all systems used within practice.
• Working with the Information and Digital Transformation Officers to provide day to day support for members of the practice team
• Maintaining an equipment asset management register, along with information data flow registers and significant event/data breach registers.
• Maintain stock levels for printer toner/drum cartridges across site.
• Train and support staff to carry out routine troubleshooting of IT equipment.
• Keep social media accounts up to date.
• Update practice websites.
• Ensure that the practice meet Information Governance requirements.
• Support practice improvements in the use of IT equipment and Systems.
• Support the practices in induction training for all new staff.
• Setting up of NHS Smartcards and ongoing management.
• Liaising with companies that supply us with services
• Provide admin support setting up and maintaining user accounts on all systems.
• Provide monthly data on specific practice services in line with practice KPIs and SLA's.
• Provide monthly data on a variety of systems.
• Rectify coding of Enhanced services.
• Management and monitoring or Patient Triage Systems.

About us

Job description

Working with the Information and Digital Transformation Officers to provide digital and IT Administrative support for the 4 NCPC practices in Workington/Whitehaven/Cleator Moor/Frizington/Egremont and Seascale. This role will support the Practice Managers and Information and Digital Transformation Officers in providing timely data, administration duties, and technical support such as setting up and supporting staff with software which will include systems like EMIS Web, Ardens products, AccuRX, eConsult, Telephone systems, medical appliance software and social media and website content, working with practices to utilise the tools given to us, to deliver patient information, and any other related tasks.

Hardware and Network support is supported by e-health. Your role will be to report any issues to the e-health helpdesk and ensure they are actioned in a timely manner, and liaise with the local e-health team to ensure smooth running of all hardware and network systems and ordering of equipment and maintaining a practice asset register. This is more of an IT Administration role, than a technical role, although some technical knowledge will be an advantage.

You will be asked to attend meetings as a representative for your localities, and work with other NHS bodies to encourage and support shared care across all services available.

DUTIES & RESPONSIBILITIES

• Responsible for the development and ongoing utilisation of digital communications with patients and staff.
• Trouble shooting network, hardware and software issues.
• Ordering of new equipment and relocating equipment depending on practice requirements.
• Responsible for setting up and ongoing management of user accounts on all systems used within practice. These will include EMIS Web clinical systems, smartcard systems, NHS Mail accounts, and supporting Ardens and other patient support packages where required.
• Working with the Information and Digital Transformation Officers to provide day to day support for members of the practice team in accessing patient data via searches etc.
• Maintaining an equipment asset management register, along with information data flow registers and significant event/data breach registers.
• Maintain stock levels for printer toner/drum cartridges across sites ensuring adequate stock levels are maintained.
• Encourage, train and support staff to carry out routine troubleshooting of IT equipment.
• Keep social media accounts up to date with regular and urgent practice updates.
• Update practice websites in line with NCPC guidance.
• Ensure that the practice meet Information Governance requirements and provide support to staff in this area with advice from NCPC Information and Digital Transformation Officers.
• Support practice improvements in the use of IT equipment and Systems, working with practice staff to improve workflow and create efficiencies using digital technologies.
• Support the practices in induction training for all new staff, helping new staff set up accounts and training on practice systems they will be using to preform ther day to day duties.
• Setting up of NHS Smartcards and ongoing management.
• Liaising with external companies that supply us with services. i.e phone systems, printer toners.
• Provide administrative support setting up and maintaining user accounts on all systems.
• Provide support for Service Delivery Leads where required.
• Provide monthly data on specific practice services in line with practice KPIs and Service level agreements.
• Provide monthly data on telephone systems, appointments, and eConsult systems and advice and guidance systems.
• Rectify coding of Enhanced services, to ensure that correct codes are being used for payment purposes
• Management and monitoring or Patient Triage Systems AccuRX/eConsult.

ESSENTIAL REQUIREMENTS

• 5 x GCSEs including maths and English or equivalent.
• A demonstrable commitment to professional development.
• Experience with dealing with the public/patients.
• Meeting Quality Targets.
• Use of Microsoft Office.
• Excellent communication skills.
• Good written communication skills, clear concise record keeping.
• IT Skills.
• Time management, able to prioritise and organise own workload.
• Excellent people skills, friendly and caring and able to deliver high standards of patient / customer care.
• Able to demonstrate enthusiasm to develop skills.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to use own initiative, judgement, resourcefulness and common sense.
• Ability to work without direct supervision and determine own workload and priorities.
• Ability to work as part of an integrated multi- skilled team.
• Pleasant and Articulate.
• Able to work under pressure and remain calm.
• Caring, empathetic, discreet and has the integrity to handle difficult situations.
• Able to work in a changing environment and can adapt well to change.
• Flexibility of working hours / ability to work at desired times which may include working late evenings, and weekends on occasion.
• Must have driving licence and access to own car with a valid business insurance.
• Must be able to work within the UK at the desired locations of Workington / Copeland/ Cumbria.

DESIRABLE REQUIREMENTS

• IT or Digital Qualification.
• Previous experience within a health care role.
• Experience in EMIS Web.
• Experience in Think Healthcare Telephone systems.
• Experience in Smartcard Management.
• Experience in 1st line IT Support and trouble shooting.
• Experience of Primary Care or NHS Secondary care.

THIS IS NOT A REMOTE POSITION AND WILL REQUIRE WORKING FROM OUR PRACTICE SITES