Thank you for visiting jobsincare.com. This website uses cookies.

Emergency Call Handler - EssexinChelmsfordinChelmsfordPUBLISHED WED 23 OCT 2024

Band 3: £24,071 to £25,674 a year per annum  PERMANENT 
EMPATHY

East of England Ambulance ServiceFollow East of England Ambulance Service

Opportunities to make a positive impact on people's lives during emergencies, providing essential support when it's needed most.
Comprehensive training and mentoring provided, enabling individuals with no clinical experience to thrive in the role.
Flexible working hours, including 8-hour shifts, offering a good work-life balance for employees.
The chance to develop strong communication and crisis management skills in a fast-paced environment.
Involvement in a dynamic team environment that fosters collaboration and teamwork among colleagues.
Job security and the satisfaction that comes from serving the community and being part of a critical emergency response team.
Access to career progression opportunities within the East of England Ambulance Service.
The East of England Ambulance Service is seeking 999 Emergency Call Handlers for their Operations Centre in Chelmsford, Essex. Ideal candidates will stay calm under pressure, show empathy, and be committed to helping others. The role involves quickly processing emergency calls, accurately entering data into a Computer Aided Dispatch (CAD) system, and providing pre-arrival advice using a triage tool. No clinical experience is required, but candidates should have a good education (4 GCSEs at Grade C or above, including English) and good computer skills. Some call-centre experience is beneficial but not essential. Candidates must pass online assessments and background checks before employment. Flexible working options and eight-hour shifts are available. Applications must include a supporting statement addressing the criteria in the person specification. CVs are not accepted.
Opportunities to make a positive impact on people's lives during emergencies, providing essential support when it's needed most.
Comprehensive training and mentoring provided, enabling individuals with no clinical experience to thrive in the role.
Flexible working hours, including 8-hour shifts, offering a good work-life balance for employees.
The chance to develop strong communication and crisis management skills in a fast-paced environment.
Involvement in a dynamic team environment that fosters collaboration and teamwork among colleagues.
Job security and the satisfaction that comes from serving the community and being part of a critical emergency response team.
Access to career progression opportunities within the East of England Ambulance Service.

Here are 5 questions you could be asked if you apply for this job: Start practice interview...
1. Can you tell us about your understanding of the role of a 999 Emergency Call Handler?
2. What motivated you to apply for this position with the East of England Ambulance Service?
3. How do you feel your previous experience (considering any customer service or related roles) has prepared you for this job?
4. Can you describe a time when you remained calm under pressure? What strategies did you use to manage the situation?
5. How would you prioritise calls if you receive multiple emergency calls at the same time?
See all questions
1. Can you tell us about your understanding of the role of a 999 Emergency Call Handler?
2. What motivated you to apply for this position with the East of England Ambulance Service?
3. How do you feel your previous experience (considering any customer service or related roles) has prepared you for this job?
4. Can you describe a time when you remained calm under pressure? What strategies did you use to manage the situation?
5. How would you prioritise calls if you receive multiple emergency calls at the same time?
 


inChelmsford click to show distance
Locations are approximate. Learn more