Emergency Call Handler - Essex inChelmsford inChelmsford PUBLISHED WED 23 OCT 2024

Band 3: £24,071 to £25,674 a year per annum PERMANENT
EMPATHY

East of England Ambulance Service r2P6bk0M

Opportunities to make a positive impact on people's lives during emergencies, providing essential support when it's needed most.

Comprehensive training and mentoring provided, enabling individuals with no clinical experience to thrive in the role.

Flexible working hours, including 8-hour shifts, offering a good work-life balance for employees.

The chance to develop strong communication and crisis management skills in a fast-paced environment.

Involvement in a dynamic team environment that fosters collaboration and teamwork among colleagues.

Job security and the satisfaction that comes from serving the community and being part of a critical emergency response team.

The East of England Ambulance Service is seeking 999 Emergency Call Handlers for their Operations Centre in Chelmsford, Essex. Ideal candidates will stay calm under pressure, show empathy, and be committed to helping others. The role involves quickly processing emergency calls, accurately entering data into a Computer Aided Dispatch (CAD) system, and providing pre-arrival advice using a triage tool. No clinical experience is required, but candidates should have a good education (4 GCSEs at Grade C or above, including English) and good computer skills. Some call-centre experience is beneficial but not essential. Candidates must pass online assessments and background checks before employment. Flexible working options and eight-hour shifts are available. Applications must include a supporting statement addressing the criteria in the person specification. CVs are not accepted.

Can you keep a cool head at times of crisis? Do you care about others? Do you want a career helping those in need? If the answer is yes, then this could be the job for you!

We are looking for Call Handlers at our Emergency Operations Centre in Chelmsford.

We are also extremely interested in those that would consider Flexible working & 8 hour Shifts for Call Handling

Our emergency call handlers are hardworking, enthusiastic and must process information quickly and accurately to support patients ensuring that data is accurately input into the Computer Aided Dispatch system, whilst ensuring high levels of customer service. The information and advice you will be giving to patients is managed through a triage tool and will give you the essential information at the time. All the training and mentoring you will need to undertake this role will be provided - no clinical experience is required.

We need individuals who have a good standard of education to include 4 GCSEs at Grade C or above (including English Language), or equivalent qualifications or experience, and good computer literacy. No clinical experience is required, and although some call-centre experience would be an advantage, it is not essential. Candidates will need to pass two online assessments and we will need to carry out enhanced background checks.

Answer operational calls that come into the EOC. Utilise the chosen clinicaltriage software system in order to prioritise calls as soon as possible. Enterinformation into the Computer Aided Dispatch (CAD) system accurately andpromptly. Provide pre-arrival advice to callers where appropriate.

About us
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

More information related to this job opportunity, from jobsincare:

Here are 5 questions you could be asked if you apply for this job: Start practice interview... NEW!

1. Can you tell us about your understanding of the role of a 999 Emergency Call Handler?

2. What motivated you to apply for this position with the East of England Ambulance Service?

3. How do you feel your previous experience (considering any customer service or related roles) has prepared you for this job?

4. Can you describe a time when you remained calm under pressure? What strategies did you use to manage the situation?

5. How would you prioritise calls if you receive multiple emergency calls at the same time?

Start a practice interview... NEW!

1. Can you tell us about your understanding of the role of a 999 Emergency Call Handler?

2. What motivated you to apply for this position with the East of England Ambulance Service?

3. How do you feel your previous experience (considering any customer service or related roles) has prepared you for this job?

4. Can you describe a time when you remained calm under pressure? What strategies did you use to manage the situation?

5. How would you prioritise calls if you receive multiple emergency calls at the same time?

Start a practice interview... NEW!

Useful skills for an Emergency Call Handler - Essex: Click to view

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