Receptionist - Sexual Health inLegh Street inLegh Street PUBLISHED TUE 5 NOV 2024

Band 2 PERMANENT
EMPATHY NHS

Liverpool University Hospitals NHS Foundation Trust r4GclzDY

Opportunity to make a positive impact on public health by supporting sexual health services.

Engagement with a diverse range of patients, which enhances interpersonal skills and cultural competence.

Development of administrative skills through the use of Electronic Patient Record systems.

Experience in handling sensitive information, promoting the importance of confidentiality and data protection.

Ability to work as part of a multidisciplinary team, fostering collaboration and professional growth.

Flexible working patterns to accommodate the diverse needs of the service and its users.

The Liverpool University Hospitals NHS Foundation Trust is seeking a Receptionist for Axess Sexual Health services in Warrington and Halton. The ideal candidate should have experience with Electronic Patient Record Systems and strong customer service skills. Key responsibilities include welcoming and booking in patients, answering phone calls, performing basic patient triage, and handling general administrative tasks. The role also involves processing patient information, responding to queries, and adhering to data protection protocols. Additional duties include complaint handling, prioritizing correspondence, participating in training, and supporting service delivery across various locations and shifts. The position requires effective communication and the ability to manage confidential information.

Axess Sexual Health is looking to recruit a Receptionist to support our services in Warrington and Halton. Ideal candidate will have experience of using Electronic Patient Record System and have excellent customer service skills.

Answering the telephone, booking in patients basic patient triage and general administration duties. Successful candidate will work on the main front reception desk , greeting and booking in patients using Electronic Patient Record system, answering the telephone, completing basic triage and complete general admin duties.

About us
Axess Sexual Health

Appendix to Job Description AS.OS.Rz Clerical Officer (Generic) Band 2

Task List Clerk Band 2

These are tasks and responsibilities additional to those included in the above Job Description which are required of the role within Axess Sexual Health Services. This list is not exhaustive and will be subject change depending on service developments, staff appraisal, support, and Supervision.

Additional Tasks:

To receive incoming calls from healthcare professionals and patients wishing to access the service. To enter and amend patient personal information into Electronic Patient Record systems. To welcome and greet patients at service reception desks and respond to queries / enquiries from the public, directing patients appropriately. To process incoming and outgoing calls on the telephone triage line and respond to queries /enquiries from the public, directing patients appropriately. To follow correct processes for dealing with complaints and escalate as necessary. To identify necessary changes to local protocols necessary to aid service improvements and highlight these to an appropriate manager. To prioritise urgent correspondence and enquiries using own initiative and judgement and seeking guidance when required. To ensure mandatory training compliance is maintained and participate in any training and development relevant to the role. To follow the reception emergency contingency procedure in relation to computer or network break down. To adhere to data protection policies and procedures across clinics and sites and ensure that confidential information is not disclosed, and that electronic and paper records are stored securely. To communicate fluently and clearly with patients without judgement and with empathy. To support the processing of patient requests via telephone, email, or text message to cancel or change appointments. To liaise with colleagues at all levels both within the team. To support delivery of services across all shift patterns and Axess Sexual Health main and sub hub locations required by the needs of the service. To undertake any other duties commensurate with the role including cover for and undertaking duties of absent colleagues as and when required.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Receptionist - Sexual Health: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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