Receptionist - Sexual HealthinLegh StreetinLegh StreetPUBLISHED TUE 5 NOV 2024

Axess Sexual Health is looking to recruit a Receptionist to support our services in Warrington and Halton. Ideal candidate will have experience of using Electronic Patient Record System and have excellent customer service skills.

Answering the telephone, booking in patients basic patient triage and general administration duties. Successful candidate will work on the main front reception desk , greeting and booking in patients using Electronic Patient Record system, answering the telephone, completing basic triage and complete general admin duties.

About us

Axess Sexual Health

Appendix to Job Description AS.OS.Rz Clerical Officer (Generic) Band 2

Task List Clerk Band 2

These are tasks and responsibilities additional to those included in the above Job Description which are required of the role within Axess Sexual Health Services. This list is not exhaustive and will be subject change depending on service developments, staff appraisal, support, and Supervision.

Additional Tasks:

To receive incoming calls from healthcare professionals and patients wishing to access the service. To enter and amend patient personal information into Electronic Patient Record systems. To welcome and greet patients at service reception desks and respond to queries / enquiries from the public, directing patients appropriately. To process incoming and outgoing calls on the telephone triage line and respond to queries /enquiries from the public, directing patients appropriately. To follow correct processes for dealing with complaints and escalate as necessary. To identify necessary changes to local protocols necessary to aid service improvements and highlight these to an appropriate manager. To prioritise urgent correspondence and enquiries using own initiative and judgement and seeking guidance when required. To ensure mandatory training compliance is maintained and participate in any training and development relevant to the role. To follow the reception emergency contingency procedure in relation to computer or network break down. To adhere to data protection policies and procedures across clinics and sites and ensure that confidential information is not disclosed, and that electronic and paper records are stored securely. To communicate fluently and clearly with patients without judgement and with empathy. To support the processing of patient requests via telephone, email, or text message to cancel or change appointments. To liaise with colleagues at all levels both within the team. To support delivery of services across all shift patterns and Axess Sexual Health main and sub hub locations required by the needs of the service. To undertake any other duties commensurate with the role including cover for and undertaking duties of absent colleagues as and when required.