Lewisham and Greenwich NHS Trust rhyxyJZc
Key responsibilities include managing reception duties and staff rotas, conducting audits and reporting on performance metrics, and training staff on relevant systems like Soliton. The Coordinator will also collaborate with various stakeholders across the Trust to maintain effective service delivery and will act as a deputy in the absence of the Admin Manager. This position offers a unique opportunity for experienced administrators to enhance their skills while contributing to the operational success of the CDCs.
We are excited to advertise this newly created post working in the two Community Diagnostic Centres due to be fully operational in March 2025.
The postholders will work as the assistant to the CDC Admin Manager within the CDC's, ensuring the safe administrative management of all patients using the service.
We are looking for candidates with significant experience across a range of processes including management/supervision of staff, allocation of work/resource, creation of standard operating procedures and training plans.
These posts offer exciting opportunities for experienced administrators with previous involvement in staff supervision/management who are looking to further develop their knowledge and skills.
1. To assist the CDC Admin Manager in the provision of a high quality administrative/operational service
2. To assist with the day-to-day operational management of the CDC booking staff and ensure appointments and administered in line with Trust policies.
3. To work with the Admin Manager to ensure all administrative staff working within the CDC's deliver a high quality, responsive and cost-effective service in line with the requirements of the Trust's internal Policies, Procedures and the Department's Service Plan.
4. To deputise for the CDC Admin Manager as required.
About us
1. To provide an efficient and effective administrative service that supports the Radiology teams to deliver a high quality patient service at the point of reception through to investigation/scan
2. Ensure all reception duties are covered on a daily basis at both CDC sites
3. Management of staff rota, producing a rolling rota for the administrative and reception staff
4. To ensure an even workload through the administrative areas of the department by continuous monitoring.
5. Produce monthly reports for manpower and sickness for reception staff
6. Comprehensive understanding of Soliton functionality and be able to interpret and provide statistical information as required.
7. Attend additional training as required and assist new staff with training.
8. To develop working relationships across the trust with consultants and their teams including medical secretaries, specialty and General Managers.
Performance
1. In close liaison with the CDC Admin Manager, ensure that robust administrative processes are developed and implemented
2. Manage the day to day running of the reception areas and Booking staff by determining work priorities and allocating resources accordingly.
3. Manage the rolling rota for staff
4. As required, carry out regular audits of reception processes, workload and quality statistics
5. Undertake reception and clerical duties as required
6. To deal with telephone calls in a polite and courteous manner, using tact and discretion
7. To work collaboratively with the Acute site counterparts to ensure cross site cover in the event of staff shortage.
8. To train staff in the use of the Soliton as required and to arrange iCare training for all new members of staff.
9. To assist in the interviews for Reception and Booking staff vacancies.
10. To provide information pertaining to the Department as required:
11. Generate ad hoc reports as requested.
12. Ensure effective and regular communication with Senior Management.
13. With the CDC Admin Manager, ensure that appropriate and cost-effective administrative staffing profile and skill mix are developed and maintained, taking into account current and projected workload and service plans.
Work force
1. The post holder will ensure that all CDC reception areas are covered at all times.
2. Complete manpower returns for reception staff.
3. Maintain the annual leave / sickness records for the reception/administrative staff.
4. To assist with monitoring sickness levels and punctuality amongst staff applying Trust policy to management of challenging behaviours accordingly
5. Be aware of the Trusts financial position and responsibilities with regard to the controls required the limit and reduce spend on temporary staffing, under the direct supervision of the Admin Manager.
Partnerships
1. To ensure the effective use of Trust resources in Radiology Department of the CDCs
2. Support the Division to achieve NHS Plan and targets relating to CDC waiting times.
To cover for the CDC Admin Manager
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