Additionally, the Senior Medical Secretary is responsible for meeting NHS clinical correspondence targets, monitoring workloads, leading specific projects, and executing various clerical duties such as managing filing systems and coordinating investigations. Effective communication and the ability to escalate issues appropriately are vital, as is a proactive approach to achieving performance metrics within the busy Dermatology department, which handles over 30,000 appointments annually.
The Dermatology department is of the largest in the Trust, providing more than 30 000 appointments per annum for a range of cancer and general dermatology conditions.The post holder will work within the Dermatology department and be responsible for providing an efficient and effective secretarial service for their clinical teams. The role acts as a point of contact and help to support colleagues and patients.
The Senior Medical Secretary is also responsible for setting high standards of patient care by always enacting the Trusts values.The role of Senior Medical Secretary involves the pro-active achievement of all key performance indicators relating to the NHS clinical correspondence targets, workload distribution and daily performance monitoring across speciality/specialities.
The role holder will also lead on specific projects and tasks for the relevant clinical or management as required.
To act as a point of contact for queries from clinical and non-clinical staffo To liaise via telephone and email with other clinical/clerical teams to action urgent appointments or procedures where necessary and ensure that all relevant departments are notified accordinglyo To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient's needs at all times and be able to communicate effectively when dealing with difficult situations/conversationso Returning calls promptly and keeping callers updated with information in an effective and efficient wayo Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
Patient Care:o Show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
Organising and Planning:o Checking and sorting investigation reports and passing information on to clinical team as required o To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if requiredo To attend appropriate meetings, training and briefing sessions and take notes as required for feedback to colleagues or formal minutes
About us
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
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