Care Co-OrdinatorinOldhaminOldhamPUBLISHED MON 3 FEB 2025

We have an exciting opportunity for a part time Care Co-ordinator to join our team here at Oldham Family Practice.

Our aim is to provide our 4,000 population list with high standards of healthcare where they are treated with friendliness, courtesy and efficiency.

This role is for 20hrs per week, and is a dual role with working hours split between the care co-ordinator role and reception/administration duties.

The 20 hours will be worked over 4 shifts, 2x 6hr shift Mon/Weds and 2 x 4hr shifts Thurs/Fri. The successful candidate will need to be flexible and available to work shifts between the hours of 7.45am and 6.30pm covering 2 late shifts a week 2.30-6.30pm (Thurs/Fri).

Care Co-ordinator duties:

Work with people, families and carers to improve their understanding of the patients conditions, support them to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes.

Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.

Raise awareness of how to identify patients who may benefit from shared decision making and support staff and patients to be more prepared to have shared decision-making conversations.

Work with people, their families, carers and healthcare team members to encourage effective help-seeking behaviours

Support in developing communication channels between GPs, people and their families and carers and other agencies.

Conduct follow-ups on communications from out of hospital and in-patient services.

Maintain records of referrals and interventions to enable monitoring and evaluation of the service.

Support the practice to keep care records up-to-date by identifying and updating missing or out-of-date information about the persons circumstances.

Reception/Administration Duties:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Care Navigation

Administration support for clinical staff

About us

Care coordinators play an important role within any practice to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

They work closely with GPs and practice teams to manage a caseload of patients, acting as a central point of contact to ensure appropriate support is made available to them and their carers; supporting them to understand and manage their condition and ensuring their changing needs are addressed.

This is achieved by bringing together all the information about a persons identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.

Care coordinators review patients needs and help them access the services and support they require to understand and manage their own health and wellbeing, referring to social prescribing link workers, health and wellbeing coaches, and other professionals where appropriate.

Care coordinators could potentially provide time, capacity and expertise to support people in preparing for or following-up clinical conversations they have with primary care professionals to enable them to be actively involved in managing their care and supported to make choices that are right for them. Their aim is to help people improve their quality of life.

The role will be based at Oldham Family Practice 1 st Floor Integrated Care Centre, New Radcliffe Street, Oldham, OL1 1NL. They will be caring, dedicated, reliable and person-focussed and enjoy working with a wide range of people. They will have good written and verbal communication skills and strong organisational and time management skills. They will be highly motivated and proactive with a flexible. attitude, keen to work and learn as part of a team and committed to providing people, their families and carers with high quality support.

This role is intended to become an integral part of the practices multidisciplinary team, working alongside our clinical teams (GPs, practice nurse, pharmacists) social prescribing link workers and health and wellbeing coaches to provide an all-encompassing approach to personalised care and promoting and embedding the personalised care approach within the practice.

There may be a need to work remotely depending on the requirements of the role.