Booking Administrator - PeterboroughinPeterboroughinPeterboroughPUBLISHED WED 23 OCT 2024

Are you passionate about providing efficient and responsive service in a medical setting? Do you thrive in a role where attention to detail and excellent administrative skills are paramount? If so, we have the perfect opportunity for you!

As a Booking Administrator, you will play a crucial role in supporting Consultants and their medical teams within our Specialty. Your primary responsibility will be to ensure the smooth provision of patient pathways, catering to individual needs while adhering to Trust requirements.

Key Responsibilities:

Patient Pathway Management: Coordinate patient admissions using the Patient Administration System (Careflow), ensuring accuracy and adherence to policies and procedures.

Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional service and promptly addressing patient inquiries and concerns with sensitivity and confidentiality.

Team Collaboration: Actively participate in team meetings to maintain flexibility in managing changing workloads and contribute to departmental excellence.

Waiting List Management: Manage the 18-week admitted pathway, proactively working to reduce waiting times and ensuring patients are promptly scheduled for pre-assessment and admission.

Liaison and Communication: Serve as the first point of contact for admitted waiting list enquiries, liaising with patients, GPs, and other stakeholders to provide accurate information and support.

Cover and Support: Assist in covering workloads within the specialty and provide support to colleagues in their absence, ensuring continuity of service on both sites.

About us

Please refer to the job description and person specification for information regarding the job role.