Patient Co-OrdinatorinWorthinginWorthingPUBLISHED WED 15 JAN 2025
Opportunities to build meaningful relationships with patients and colleagues.
Play a vital role in patient care by being the first point of contact, enhancing patient experience.
Ability to make a real difference in patients' lives, especially those who are emotional or distressed.
Development of strong communication and interpersonal skills, including empathy and reassurance.
Engagement in a variety of administrative tasks, providing a dynamic and varied workday.
Work in a supportive environment focused on high standards of patient care and confidentiality.
Possibility of professional growth through the acquisition of new skills and familiarity with healthcare systems.
The Patient Coordinator role at CHEC in Worthing is designed for individuals who are passionate about providing exceptional patient care and building strong relationships. As the first point of contact for patients, the coordinator will handle inbound and outbound calls regarding appointments, perform various administrative tasks, and ensure high standards of patient care while responding to emotional and distressed patients.
Candidates should possess excellent communication and interpersonal skills, a strong telephone manner, and organisational abilities. Proficiency in Microsoft Office and a capacity to adapt to new systems are essential, along with a self-motivated nature and the ability to prioritize tasks effectively. The role emphasises empathy, confidentiality, and a commitment to supporting patients throughout their care process.
Candidates should possess excellent communication and interpersonal skills, a strong telephone manner, and organisational abilities. Proficiency in Microsoft Office and a capacity to adapt to new systems are essential, along with a self-motivated nature and the ability to prioritize tasks effectively. The role emphasises empathy, confidentiality, and a commitment to supporting patients throughout their care process.
Opportunities to build meaningful relationships with patients and colleagues.
Play a vital role in patient care by being the first point of contact, enhancing patient experience.
Ability to make a real difference in patients' lives, especially those who are emotional or distressed.
Development of strong communication and interpersonal skills, including empathy and reassurance.
Engagement in a variety of administrative tasks, providing a dynamic and varied workday.
Work in a supportive environment focused on high standards of patient care and confidentiality.
Possibility of professional growth through the acquisition of new skills and familiarity with healthcare systems.
An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients. The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.
Support patients and be first point of contact To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed To provide advice to patients about the services we provide which are available to them. To use communication skills including empathy, tact and reassurance in handling all call To maintain a robust approach to data quality and patient confidentiality
About us
Natural ability to empathise with patients and demonstrate a genuine care Good communication and strong interpersonal skills Excellent telephone manner Excellent organisational skills and attention to detail Highly proficient in Microsoft Office and other systems The ability to learn and adapt to new internal systems Self-motivated and self-starter with the ability to prioritise and schedule work independently
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Useful skills for a Patient Co-Ordinator:
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To work as a Patient Coordinator in the UK, you will need a combination of both hard and soft skills. Here are some of the key competencies that are typically required:
Essential Skills:
1. Communication Skills:
- Clear verbal and written communication abilities to interact effectively with patients, healthcare professionals, and administrative staff.
- Empathy and active listening to understand and address patient concerns.
2. Organization and Time Management:
- Ability to manage multiple tasks efficiently, including scheduling appointments, managing patient records, and following up on patient interactions.
- Prioritization skills to handle urgent cases and routine tasks effectively.
3. Customer Service Skills:
- A strong customer service orientation to provide an excellent experience for patients.
- Problem-solving skills to resolve patient issues and complaints amicably.
4. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, patient management systems) and administrative procedures.
- Data entry skills for maintaining accurate patient records.
5. Attention to Detail:
- Ensuring that all information, documentation, and processes are handled accurately to avoid errors.
6. Knowledge of Healthcare Systems:
- Understanding of healthcare terminology and the UK healthcare system, including NHS procedures and policies.
7. Teamwork:
- Ability to work collaboratively with various healthcare professionals, including doctors, nurses, and administrative staff.
Desirable Skills:
1. Conflict Resolution:
- Skills to handle disagreements or misunderstandings in a constructive manner.
2. Cultural Competency:
- Sensitivity to diverse backgrounds and the ability to communicate effectively with patients from various cultural contexts.
3. IT Skills:
- Familiarity with electronic health record (EHR) systems and other healthcare technologies used for patient management.
4. Basic Medical Knowledge:
- Understanding of common medical issues, treatment options, and healthcare processes to assist patients effectively.
5. Project Management:
- Organizing patient-oriented initiatives or programs that improve service delivery.
6. Confidentiality Awareness:
- Understanding the importance of data protection and patient confidentiality (e.g., GDPR compliance).
Qualifications:
While a specific qualification may not be mandatory, having a background in healthcare administration, business administration, or a related field can be advantageous. Experience or training in a clinical or administrative role within a healthcare setting can also be beneficial.
Training and Experience:
- Previous Experience: Working as a receptionist, administrative assistant, or in customer service roles can provide relevant experience.
- Training Programs: Some institutions offer specific training courses for patient coordination or healthcare administration that can enhance your skills and employability.
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