Part-time Receptionist inRichmond inRichmond PUBLISHED MON 28 OCT 2024

We are a small practice with a very high level of satisfaction among our patients thanks to the dedication and professionalism of all our staff.

As a Receptionist you are the first point of entry into the practice and therefore key in maintaining our reputation and our standards, whether in person or on the phone.

In this role you will be faced by varied and sometimes challenging tasks including, occasionally having to deal with some uncomfortable people. Your communication and listening skills will be critical for this. This is an exiting and satisfying role as part of a small but happy and committed team.

Main duties include greeting and assisting everyone who contacts the practice whether in person or on the phone, making cancelling and rescheduling appointments with the clinical staff. You are expected to work 10-15 hours per week at different times respecting the agreed rotas. No weekend work is involved.

In addition to permanent patient contact to assist them and deal with their queries you will also have additional administrative tasks to fulfil such as patient registration, information updating, scanning documents , calling patients based on requests from the clinical staff for specific requirements, etc.

Depending on your shift you will be required to open or close the practice and perform the daily checks and controls associated with those moments.

Good communication and problem solving skills and ability to multitask are key requirements for this position

About us

To deal politely and efficiently with patients as the first point of contact for anyone visiting the surgery or calling on the telephone.

Dealing with visitors and as a member if the practice team, provide a courteous and helpful service.

To ensure patient confidentiality is respected at all times and to adhere to the Data Protection Act.

Making routine and emergency appointments for patient to see their doctor.

Checking patient details on clinical system.

Deal with requests for home visits.

Answer queries with regard to results of recent tests e.g. bloods, urine or x-ray. This includes contracting the hospital(s) for these results if necessary. Inform patients, when directed by a doctor, of the need to make a follow-up appointment at the surgery.

Accurate completion of registration forms and

Dealing with relevant forms and updating Medical Record Envelope ( MRE ) and computer when patients change name and/or address.

Preparation and computer input of claim forms such as GMS forms.

Take in requests for repeat prescriptions, hand out completed prescriptions, cancel appointments when necessary, contact the patients (s) and re-book if required.

Book patient hospital transport when required.

Contact the emergency when necessary.

Filing, photocopying and organising medical notes.

Issuing of computerised repeat prescriptions.

Assist in ordering and stock control of relevant stationery.

Checking and tidying of consulting rooms between surgeries and keeping waiting area clean and tidy.

In the morning, open the surgery and ensure everything is ready for the upcoming session. In the afternoon, close the surgery and ensure everything is locked up properly and the alarm is set.

Administrative Duties

Scanning documents onto clinical system and/or computer.

Other administrative duties as required and agreed.

Ensure the exiting patient information is correct and up to date and ensure that reception area is tidy up and maintain cleanliness in the kitchen facilities when necessary.

Other Duties

Preparation of refreshments to senior staff and their visitors.

Practice shopping such as postage stamps, tea, coffee etc.

Any other relevant duties as mutually agreed.