Switchboard Operator in Oxford inOxford PUBLISHED TUE 22 OCT 2024 Jump to job information section

Band 3: £24,071 to £25,674 a year per annum pro rata - Unsocial enhancements for unsocial hours PERMANENT GOOD SALARY

Oxford University Hospitals NHS Foundation Trust rvm5F2VT

Job description

PREVIOUS APPLICANTS NEED NOT APPLY

To work as part of a team which provides comprehensive, high quality switchboard/call handling service to Oxford University Hospital NHS Foundation Trust, 24 hours a day, 7 days a week, 365 days a year. As a major trauma centre (MTC) the hospital is responsible for care of the most severely injured patients involved in a major trauma for a wide variaety of specialist clinical services. The Switchboard Service has a key function for supporting such emergency responses.

Switchboard Operators are the first point of contact by telephone with the Trust, and can answer general queries regarding the organisation and/or direct callers to the correct department. The Team boasts a breadth of knowledge around key contacts and functions across the Trust and all its sites which supports this.

Working as part of team, the post-holder will acquire the skill of receiving emergency calls and coordinating alert to emergency response staff for the Trust's 4 acute hospital sites. In case of clinical emergency or major incident, the actions of the Switchboard Operator contribute to ensuring that all relevant clinical and operational expertise is alerted promptly. In this way, the functions of the post-holder may contribute directly tohealth outcomes and/or safe management of incidents.

Call Handling

Answer calls to switchboard in a polite & correct manner

Understand fully how to use the switchboard console

Respond quickly & calmly to all alarms and initiate emergency procedures

Ensures card activated doors are open in emergency conditions.

Log all emergency call details and monitor the alarms implement the appropriate procedure.

Call security for inbound helicopters.

Be responsive to varying levels of switchboard traffic

Understanding technical information on screen

Report faults to the appropriate service provider out of hours.

Provide general information to members of the public

Provide information for colleagues on incoming shift

Operate University Clinical Trials computers, inputting data, changing appointments, recording any problems & where necessary contacting on call staff

Bleep management

Operation of multitone bleep system including various types of bleeps
Divert bleeps as requested
Keep up to date bleep information
Provide batteries
Testing Speech/Team bleeps on a daily basis

Radio Pagers

Understand different types of pager & how to access them
Provide batteries
Follow Trust policy and procedures relating to:
- Responding to calls
- Dealing with emergency calls
- Major incident procedure
- Cardiac and fire procedures
- Follow data protection act
- Health & Safety
- Exchange bleep and radio pager batteries

About us
Main duties as above please see attached Job Description and Personal Specification for more information

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Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Useful skills for a Switchboard Operator: Click to view

To work as a Switchboard Operator in the UK, several key skills and qualities are typically required:

1. Communication Skills: Strong verbal communication skills are essential, as switchboard operators interact with various individuals and must convey messages clearly and professionally.

2. Customer Service: A good switchboard operator should have a customer-focused attitude, providing helpful and polite service to callers.

3. Listening Skills: Being attentive and able to understand callers' needs is critical in routing calls efficiently.

4. Multitasking: The ability to handle multiple calls and tasks simultaneously is important in a fast-paced environment.

5. Technical Skills: Proficiency in using telephone systems, switchboard equipment, and possibly other office software or technology is necessary.

6. Organizational Skills: Keeping track of calls, messages, and various inquiries requires strong organizational and time management abilities.

7. Problem-Solving Skills: Operators must be able to quickly and effectively solve issues or answer queries as they arise.

8. Attention to Detail: Precision in taking messages and transferring calls ensures that important information is accurately communicated.

9. Teamwork: Working well with colleagues, especially in a larger organization, is often necessary to maintain efficient communication.

10. Discretion and Confidentiality: Handling sensitive information may require a commitment to confidentiality and professionalism.

inOxford

51.76386642456055 -1.2197730541229248 Oxford

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Oxford University Hospitals NHS Foundation Trust rvm5F2VT

Job description

About us Main duties as above please see attached Job Description and Personal Specification for more information

Requirements

Benefits

About us
Main duties as above please see attached Job Description and Personal Specification for more information