Senior ManagerinLondoninLondonPUBLISHED SAT 19 OCT 2024

Are you passionate about driving performance and delivering healthcare improvements? Do you have the leadership experience to manage high-stakes performance in one of the NHS's most dynamic regions? Join NHS England's London regional team as a Senior Manager in the Performance, Information and Regulation Directorate, shaping the future of healthcare delivery in the capital.As a Senior Manager within the Performance, Information, and Regulation (PIR) directorate, NHS England's London Region, you'll manage the performance of hospital services across London. Working closely with the Head of Performance and Information, you'll ensure that London's healthcare providers deliver high-quality services, meet performance targets, and comply with regulatory standards.A key part of the role involves building and maintaining strong relationships with healthcare providers, Integrated Care Boards (ICBs), and NHS England teams. This collaboration is essential to driving performance improvement, supporting data-driven decisions, and implementing solutions to the region's healthcare challenges.This role offers an exciting chance to impact healthcare services in London, improving care for millions of Londoners. As a Senior Manager, you will develop relationships with London's NHS, arms-length organisations, and private providers to ensure that performance improvements are implemented collaboratively and effectively.

• Performance Management: Oversee healthcare performance metrics across London, ensuring targets such as referral-to-treatment, cancer waiting times, and A&E waiting times consistently meet national standards.
• Operational Expertise: Utilise your knowledge of hospital or healthcare operations to support performance improvements and overcome operational challenges through data-driven solutions.
• Relationship Building: Cultivate strong working relationships with hospitals, care boards, and NHS England teams, fostering collaboration to improve performance and share best practices across the healthcare system.
• Data-Driven Insights: Lead data collection, analysis, and presentation to inform decisions, identify risks, and recommend strategies for enhanced service delivery.
• Stakeholder Engagement: Serve as a liaison between hospitals, integrated care boards, and NHS England's London executive team to ensure alignment on performance goals.
• Briefing and Reporting: Develop concise briefing materials to communicate performance trends, risks, and improvement areas to senior leaders.
• Dynamic Management: Work in fast paced environment, identifying and rapidly addressing urgent performance issues affecting patient services.
• Team Leadership: Work within multidisciplinary team, leading blended teams fostering continuous improvement and innovation to deliver.
• Regulatory Compliance: Work with providers to ensure compliance with NHS and CQC standards, driving performance improvement.

About us

• Performance Monitoring: Provide leadership to the delivery and continuous improvement of performance metrics, ensuring that operational and clinical services consistently meet high standards of patient care, and addressing operational challenges to meet both national and local performance targets.
• Performance Improvement: Identify, initiate, and manage projects to enhance patient care timeliness and quality. Work cross-functions with clinical and non-clinical teams to embed performance-driven improvements across London's hospitals.
• Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including hospitals, ICBs, and senior NHS leaders. Ensure alignment with wider NHS and local community objectives.
• Data-Driven Decision Making: Collaborate with analysts to interpret complex performance data, turning insights into actionable plans. Develop comprehensive reports and translate findings for a variety of audiences, including executive leadership, operational teams, and external stakeholders.
• Regulatory Compliance: Support adherence to NHS regulatory frameworks and governance, with particular focus on patient access an standards. Proactively identify risks and implement strategies to mitigate them in line with statutory requirements.
• Resilience & Pressure Management: Demonstrate resilience in high-pressure environments, effectively managing competing priorities and ensuring that performance outcomes are delivered on time.

This role will require a proactive and dynamic approach to managing performance across complex healthcare systems, ensuring that patient care and operational efficiency are continuously improved.If you are an experienced manager with a passion for healthcare performance and improvement whose looking for a challenging yet rewarding role, we encourage you to apply. For further information or an informal discussion about the role, please contact Alan Dodge - Head of Performance and Information on us and play a leading role in shaping the future of healthcare in London.NHS England is committed to promoting a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds and experiences.