Operational Delivery Manager inBedford or Peterborough inBedford or Peterborough PUBLISHED
FRI 13 DEC 2024
HUC rYitNriW
Candidates should possess substantial experience in high-demand service environments, strong leadership skills to motivate diverse teams, and excellent communication abilities to engage with stakeholders at all levels. Technical proficiency with operational IT systems and a flexible approach to working in a 24/7 operational environment are also essential for this role.
"Are you a dynamic leader with a passion for operational excellence? We're seeking a skilled Operational Delivery Manager to oversee high-demand service operations and drive exceptional quality, performance, and efficiency. As a first point of contact during real-time operations, you'll ensure seamless, responsive, and high-performing service delivery 24/7.
Why Join Us?As an Operational Delivery Manager, you'll have the unique opportunity to:o Lead a multidisciplinary team: Manage and support a dedicated team of frontline staff, ensuring consistent service delivery in a high-pressure environment.o Take ownership in real-time: Oversee operations, manage workloads, and address challenges proactively, from IT issues to safety concerns.o Drive operational excellence: Collaborate with teams to maintain high standards of efficiency, safety, and effectiveness.o Foster teamwork: Work closely with colleagues and leadership to meet performance targets and maintain service consistency across multiple sites
Key Responsibilities:
- Serve as the primary leader for staff, providing real-time support, troubleshooting, and escalation as necessary.
- Drive performance: Monitor operational metrics and make critical decisions to achieve Key Performance Indicators (KPIs).
- Ensure safety and continuity: Oversee health and safety, act as Fire Marshal, and ensure readiness for emergency response needs.
- Manage and resolve issues: Handle and log service-related complaints, liaise with external partners, and coordinate with internal teams to deliver effective outcomes.
What You'll Bring:
- Proven experience in managing high-demand service environments, with a strong understanding of compliance and operational processes.
- Exceptional leadership: The ability to inspire, manage, and motivate a diverse team while making swift, effective decisions.
- Excellent communication skills: Ability to engage effectively with staff, stakeholders, and professional groups across all levels.
- Technical proficiency: Strong knowledge of operational IT systems and tools, with the ability to adapt to new platforms.
- Flexibility and adaptability: Willingness to work in a dynamic, 24/7 operational environment, including out-of-hours shifts.
About us
Please see attached documentation, for a complete job description and a detailed person specification.
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