SCL Domestic Services Manager inDarlington inDarlington PUBLISHED
MON 21 OCT 2024
In addition to operational oversight, the Domestic Services Manager will engage with stakeholders to foster strong working relationships and address any service-related complaints. A focus on continuous improvement to enhance service effectiveness and performance evaluation will be essential, as well as the execution of risk assessments and the establishment of robust monitoring systems. The role requires leadership, proactive change management, and the ability to build confidence in service standards among clients and partners.
Do you want a rewarding career working for an excellent service provider, supporting essential NHS services?
An Exciting opportunity has arisen for a hard working, ethusiastic Domestic Services Manager to join our team in delivering exceptional levels of cleanliness in line with the National Standards of Healthcare Cleanliness 2021.
The successful applicant will have a keen eye for detail and ensure that the Domestic Service delivery to County Durham and Darlington Foundation Trust (CDDFT) and its Partners are maintained within contractual parameters and Synchronicity Care Limited budgets.
They will effectively manage, monitor and develop the service to the satisfaction of the SCL, CDDFT and other PFI Partners, using standards set by the company to ensure the consistent delivery of service, adhering to the contract specification and establishing good working relationships with stakeholders.
The Domestic Services manager will provide day-to-day leadership and operational control to ensure the service is developed and maintained to exceed the staff, patient and visitors present and future expectations.
The post holder is responsible for the recruitment, selection, welfare and disciplinary procedures relating to staff. They will facilitate induction programmes, ongoing staff training and development, whilst ensuring the highest standards of cleanliness, in line with the National Standards of Healthcare Cleanliness 2021 are achieved and that these standards are maintained through the development of monitoring systems, policies, procedures, carrying out risk assessments and action planning.
The post holder will be responsible with the Head of Facilities for the management of approximately 130 staff across the site for which they are responsible.
In addition the post holder will participate in companywide strategic developments, taking a lead on activities and projects where delegated by the Head of Facilities and will be required to make assessments, provide written reports and implement new ways of working across the site. Such developments often impact other services, thus requiring the ability to pro-actively manage change to working practices, manage conflict and change processes.
About us
Job Dimension
This role is varying in nature and the elements below are a guide to responsibilities that will be undertaken.
Manage departments within the remit within prescribed budgetary limits
To exploit opportunities to promote SCL, building customer confidence in standards provided.
Responsible for ordering and authorising of departmental equipment and materials, keeping accurate financial records and ensuring best value.
Reporting to and liaising with the Facilities Senior Management Team.
Provide relevant information to demonstrate achievement of Key Performance Indicators.
Compilation of monthly KPI reports and any other departmental reports as requested by Facilities Management.
Provide professional advice at all levels of the organisation for services within remit of post.
Ensure that all aspects of Health & Safety and COSHH are complied with.
Ensure corporate Facilities objectives are communicated effectively.
To lead by example and act as an ambassador for SCL
The monitoring and investigation of complaints as directed.
Assist with the development and implementation of a continual review of internal departmental systems for monitoring of performance e.g. supervisory audits, PLACE lite audits etc.
Ensure that statutory obligations are met, responsibilities are properly allocated and effective management systems are in place.
Ensure the delivery of training programmes for all grades of staff within the Facilities Department liaising with Domestic Supervisors/Team Leaders and Training Officers.
Ensure all incidents are appropriately reported using Ulysses reporting system.
Planning and organising a robust staff cover system.
To ensure that labour and materials are controlled daily in line with the requirements of the service.
To undertake risk assessments and produce method statements to minimise risk as appropriate.
Ensure cleaning quality standards are achieved and evidence of management systems kept up to date.
Overseeing all processes with focus identifying and implementing methods for improving performance and the effectiveness of processes, systems and practices.
Co-ordination with the Estates Department for the repair and routine maintenance of cleaning equipment.
Liaising with Procurement to seek best value suppliers of materials.
To identify areas of concern and have the ability to implement preventative actions.
Engagement with all staff.
Participate in the internal PLACE audit process ensuring relevant reports and action plans are formulated and disseminated to appropriate stakeholders
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