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In this position, the successful applicant will work closely with the reception and administration team while overseeing the workflow within the practice. Duties include monitoring patient flow, explaining practice procedures, taking and relaying messages, processing repeat prescriptions, and maintaining accurate records. Training and support will be provided for the right candidate.
Covent Garden Medical Centre is looking for a full time receptionist and administrator to join our award winning practice.
As a member of our team the successful applicant will help deliver administrative and reception services in order to deliver high standards of patient care. They will be responsible with the support of the reception and administration team for the general administrative and reception functions within the practice.
We are looking for someone to join our well established reception and administration team with proven customer service skills who can provide a warm welcoming service to our patients. Someone who can work under pressure and adapt quickly in a new team. Your duties will include answering the phones promptly and manage enquiries in a professional and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff. Booking, amending and cancelling patient appointments on System One the practice clinical software.
To maintain a good rapport and relationship with internal and external customers of the practice at all times. To have an over view of the demands and workflow of the practice at all times during the working day including manning the practice e-mail in box. To ensure the reception and waiting area is clean and tidy at all times.
Training and support will be provided for the right candidate.
About us
As a GP Receptionist you will provide a professional and patient focused service to our GPs and all patients attending our practice.
Duties and Responsibilities:
- Dealing with patient queries
- Booking, cancelling and amending appointments on SystmOne
- Monitoring the flow of patients into the waiting room, ensuring the appointment system accurately reflects the arrival of patients
- Using judgement and communication skills to ensure that patients with no prior appointment but needing urgent consultation are seen in a logical and non-disruptive manner
- Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensuring procedures are completed
- Answering the telephone promptly and conveying messages in a timely manner
- Maintaining a log of telephone messages
- Sorting the mail and posting letters
- Recording admin-related events in SystmOne
- Scanning patient correspondence and other papers into the patient record in SystmOne
- Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge on their record
- Recording incoming medical forms and requests for To Whom It May Concern letters in the form-tracking book
- Accepting requests for repeat prescriptions, checking the inbox and prescription box for repeat prescription requests, and processing them in a timely manner
- Monitoring repeat prescription requests to ensure that patients attend the surgery for medication reviews and other health checks
- Alerting the Practice Manager or Senior Partner to any complaints or potentially problems
- Monitoring GP-Links for registration-related data queries.
- Opening up the Practice in the morning and closing it in the evening according to agreed procedures
- Meeting targets that are set by the Practice Manager
- Other ad hoc tasks as required
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