Claremont Clinic rhlOHtA2
Candidates must possess excellent communication skills, strong IT and administrative abilities, and a compassionate demeanor when dealing with the public. Flexibility to cover shifts during annual or sickness leave is necessary. The role emphasises professionalism, organisation, and the importance of patient confidentiality. Ideal applicants are organized, adaptable, and keen to contribute positively to the local community through exceptional service.
Join Our Team as an Evening Doctor's Receptionist in our newly refurbished premises.
Are you an experienced receptionist with a passion for delivering exceptional customer service? Claremont Clinic is seeking a dedicated individual to join our bustling practice team in making a positive impact on our local community.
Position Details:
- Salary: £11.45 per hour (with a minimum of 1 years experience in a primary care setting)
- Hours:Permanent Post x 2 (afternoon/evening)- 30 hours per week Monday to Friday 1:00pm to 7:00 pm
To ensure the smooth running of the reception desk in a professional and organized manner. To be the focal point of the surgery and to act as a liaison between patients, clinicians and other members of your practice team and to provide a high standard of customer services at all times.
We would welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service:
- Previous GP receptionist experience required at least 1 year.
- You will have excellent communication skills with a clear and polite telephone manner.
- You will work in a polite, confidential and discreet manner, respecting patients at all times.
- You will have experience of working with the general public, being sensitive and empathic in distressing situations.
- You will be confident to work as part of a team and be able to think on your feet independently.
- Strong IT and administration skills.
Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues during annual/sickness leave.
Key Responsibilities:
- Ensure the smooth operation of our reception desk with professionalism and organisation.
- Act as the primary point of contact, fostering communication between patients, clinicians, and our practice team.
- Deliver consistently high standards of customer service.
About us
CLAREMONT CLINIC JOB DESCRIPTION
Job Title : Practice Receptionist - Evening Post 30 hours a week, Monday to Friday 1pm - 7.00pm
Responsible to : Practice Manager
Accountable to : The General Practitioners in the Partnership
Grade : Claremont Clinic Clerical Grade (2)
Main Purpose of the job:
To ensure the smooth running of the reception desk in a professional and organized manner. To be the focal point of the surgery and to act as a liaison between patients, clinicians and other members of your practice team and to provide a high standard of customer services at all times. The post holder to cover all annual leave and staff sickness which will include moving shift patterns to accommodate this.
Reception Duties:
1. Greet all patients on arrival ensuring all patients are checked in either manually or via the patient touch screen
2. To answer the telephone dealing with or redirecting enquiries.
3. To handle all face to face general enquiries, referring where necessary.
4. Make new and follow-up appointments including booking language line
5. To be responsible for the call and recall of patient lists as instructed by practice manager including the recall for immunisation/smear targets and test recalls.
6. Responsible for dealing with messages from patients/clinicians or external bodies. To take appropriate action where required.
7. Generate electronic/online repeat prescription requests and allocate as instructed. Prepare repeat prescriptions following practice protocol and set out for verification and signature of doctor.
8. Record requests for home visits and ensure that they are recorded and passed onto the duty doctor on call
9. Register new patients following practice policy including enabling secure online access to patients medical records, including booking patients for new registration health checks.
10. Be able to manage the GP links process including registrations, amendments, rejections, deductions FP69, FP22, and any other tasks required. Contacting PCSE to request urgent medical records.
11. Open mail and distribute as appropriate. Leave private, confidential and personal mail unopened in Practice Managers tray as directed.
12. Maintain the administration of the cytology (responsibility of sending off completed deferral smear forms). Ensure that the childhood immunisations targets are kept up to date (including chasing childhood vaccinations from vaccination UK).
13. Scan hospital reports and letters. Ensuring that the scanning of patients correspondence is kept up to date at all times. Helping the filing clerk to keep up to date with her scanning workload.
14. To carry out patients/GP Registrar surveys
15. Complete and enter on computer appropriate GMS3 (Temporary Services) forms. Renew expired forms as necessary.
16. Maintain computer database including the patients PDS records.
17. Ensure that the External and Internal EMISweb email account is viewed on a daily basis and the Workflow (WF) tasks are completed appropriately. Log outgoing post/mail as necessary and take responsibility of posting at the end of the day.
18. Take responsibility of the daily incoming electronic document management & the online consultation forms
19. Offer all services to patients including, extended opening hours & Community Pharmacy Consultation Services (CPCS) and any future new initiatives.
20. Enter appropriate read codes as instructed by practice. Which would include admin coding as well coding for QOF/SNS.
21. Ensure that there is enough supply of stationary in all consulting rooms.
22. Ensure that all clinic attendance appointments are confirmed prior to appointment date as per allocation of tasks.
23. Assist in the administration of the patient e-referral system. Manage the day-to-day clinicians worklists.
24. Trained staff to ensure that the diabetic recall for clinics is kept up to date including the
searches and that letters/blood tests are sent to patients as instructed.
25. Ensure that the telephones are turned on and switched over to the out of hours service as
Appropriate.
26. Leave reception area tidy and ready for incoming colleagues. Use the EMISweb function as
instructed to communicate any outstanding queries to colleagues
27. Staff working in the evening, to make sure that the premises are fully vacated by patients
via checking public areas. Ensuring that the premises are securely locked including
Windows and to turn on the security system if last person to leave the premises.
28. Undertake any other duties as instructed by management.
This job description may need to be reviewed or revised from time to time as the practice develops.
Confidentiality
Any information about patients, personal or medical must be regarded as strictly confidential. Any breach of this confidentiality will be taken as a reason for instant dismissal.
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