Airedale NHS Foundation Trust rGXP6fJN
Additionally, the manager will oversee the operational aspects and financial control of the services offered, which currently include Immedicare, Goldline, and MyCare24. The position also entails engaging with customers to enhance their experience while contributing to the future development of digital services in conjunction with Airedale's new hospital program. The role demands a focus on maintaining service standards, client retention, and generating new business opportunities within the Digital Care Hub.
The Digital Care Hub Manager is responsible for the provision of leadership, management, direction, and day to day financial control for all services delivered within the Digital Care Hub. The post holder is responsible for ensuring the operational delivery of the strategic and operational objectives for the services in line with National, System, Place and Trust initiatives.
The post holder will work closely with the senior managers and clinical leads in the Trust, Immedicare, ICB, Place, NHSE and other organisations external to the Trust to ensure delivery of high quality, safe, patient focused and cost-effective services in line with the Trust strategy and objectives. The delivery of these services involves health and social care collaboration as well as commercial partnerships.
Furthermore, there are excellent opportunities to work alongside Airedales new hospital programme, helping shape future digital services for the trust and the wider local area.
Working in conjunction with the Head of Digital Care Hub to engage with new and current customers to develop and operationally deliver contracts and services, ensuring excellent customer experience.
The post holder will be required to create and manage long-term relationships between the Digital Care Hub and a range of clients (NHS, local authority, voluntary sector, commercial companies).
Overall management of services delivered from the Digital Care Hub which at present include:
Immedicare - National care home service
Goldline- Palliative Care service
MyCare24- Long term Conditions/Virtual Wards
The post holder will work with the local providers of all clinical services as well as customers to define and maintain standards of service delivery and develop the service in a way that aids client retention and generates new business. The post holder will have day to day budget responsibility for all services delivered from the Digital Care Hub. All staff in the Digital Care Hub will be operationally accountable to the post holder - clinical staff will be professionally accountable to the Nurse Consultant, Digital and Acute Care.
About us
For further details of the role please see attached the full job description and person specification.
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