Elliott Hall Medical Centre rXT3TdyI
As part of a supportive training practice with a collaborative environment, the Care Navigator will ensure a professional service for patients while contributing to the overall efficiency of the practice. The role requires effective communication, multitasking capabilities, and a commitment to maintaining a welcoming environment for both patients and staff.
We are looking for Care Navigator(s) to join our experienced team.To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. The care navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
We are a training practice for trainee Doctors and medical students, with a supportive team.
Our Patient Participation Group (PPG) is very active and supportive in the running of the practice
The following are the core responsibilities of the Care Navigator.
Process and signpost patients
Managing phones appropriately
Initiate contact with and respond to requests from patients, team members and external agencies
Enter read-code data on Emis
Document handling
Managing registrations
Input data into the patients healthcare records
Direct requests for information to the appropriate team
Manage queries as necessary in an efficient and polite manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area
Monitor and maintain the reception area and noticeboards
Support clinical staff with general tasks as needed
Participate in practice audit as directed
Support administrative staff, providing cover during staff absences
Action incoming emails
Complete opening and closing procedures in accordance with the duty rota
Support pharmacist(s) in the management of prescriptions
Manage the movement of patient medical records
Attend small group and team meetings
Monitor and replenish supplies
Medical Record Envelope management
Support the surgery team to aid the smooth running of the business
About us
The following are the core responsibilities of the Care Navigator.
Process and signpost patients
Managing phones appropriately
Initiate contact with and respond to requests from patients, team members and external agencies
Enter read-code data on Emis
Document handling
Managing registrations
Input data into the patients healthcare records
Direct requests for information to the appropriate team
Manage queries as necessary in an efficient and polite manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area
Monitor and maintain the reception area and noticeboards
Support clinical staff with general tasks as needed
Participate in practice audit as directed
Support administrative staff, providing cover during staff absences
Action incoming emails
Complete opening and closing procedures in accordance with the duty rota
Support pharmacist(s) in the management of prescriptions
Manage the movement of patient medical records
Attend small group and team meetings
Monitor and replenish supplies
Medical Record Envelope management
Support the surgery team to aid the smooth running of the business
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