Quality Support Manager inSheffield inSheffield PUBLISHED
FRI 10 JAN 2025
Primary Care Sheffield rl3K5X4l
The responsibilities include supporting the Quality Lead in managing the quality portfolio, overseeing staff performance, maintaining accurate administrative functions, and developing policies and protocols. The role requires strong organisational skills, effective communication, and the ability to handle complaints and service evaluations systematically. The position offers opportunities for professional development and remote working alongside time spent at team sites.
Post: Quality Support Manager, Primary and Community Mental Health
Hours: 26.5hrs per wk
Recruiting Manager: Joanna Burton, PCMH Quality Lead
Do you consider yourself a support manager or aspiring manager who would like to make a difference to the experience of colleagues and service users and with a willingness and enthusiasm to build a new role that has quality at its core?
My name is Joanna Burton, Quality Lead for Primary and Community Mental Health (PCMH) which is an exciting and innovative partnership between, Primary Care Sheffield, SHSC NHS Foundation Trust & Mind.
We are seeking to recruit a new colleague who will join us in this recently established post, working across PCMH to support the delivery of our place-based community mental health service, helping us to offer the right intervention at the right time and in the right place. We are looking for a compassionate, kind and values-based person with a strong commitment to quality improvement & who is committed to helping us to deliver safe and effective care that is responsive to people's feedback and experience. You will be working closely with PCMH colleagues and have direct contact and communication with the people who use or have used our service, so we are looking to recruit someone who can be sensitive to peoples needs, make decisions and identify where we need to change and adapt the way we do things. Experience in quality assurance, audit and/or service improvement will be very much welcomed.
The post is a part-time post (0.7 WTE) and offered at 26.5hrs per week. The working pattern will be agreed at appointment, so that it meets the needs of the successful applicant and the service.
If you are unsure of any potential financial impact of working part-time you may wish to check out the following link: www.jobsincare.com/job/jbnsJa0Q will be offered support & supervision, opportunities for professional development & the space to lead the ongoing design & creation of this exciting post. The post will be partly working from home and/or at team sites and partly from the PCS base.
If you would like to know more about the post and talk about what you feel you could offer if successful, then please contact Joanna Burton, PCMH Quality Lead on or via where a colleague will take a message).
About us
Job Description and Person Specification
Job Title:
Quality Support Manager
Responsible to:
PCMH Quality Lead
Hours/term:
Base Location:
Salary/Pay Band:
Contract Type:
26.5 hours per week
28 Kenwood Park Rd, Sheffield, S7 1NF
Band D
Permanent
Organisational Values
As an employee of Primary Care Sheffield you will be committed to PCSs organisational values:
Openness: ensuring transparency sharing knowledge and welcoming feedback
Person Centred: Being empathic and understanding of the individual
Innovative: Embracing change and inquisitive of new solutions
Ambitious: Working towards the best for Sheffield and its people
Empowering: Actively engaging staff, our population and partner organisations in improving the health and wellbeing of Sheffield people.
Job Summary
Primary Care Sheffield (PCS) is a GP-led organisation. Our shareholders are 75 GP practices in Sheffield covering over half a million patients. As well as providing a unified voice for general practice in the city, we play an active role both within our Accountable Care Partnership (ACP) and the wider South Yorkshire Integrated Care System (ICS).
Primary Care Mental Health (PCMH) is a partnership between Primary Care Sheffield, Sheffield Health and Social Care Trust and MIND and is a PCN based mental health assessment and treatment service that provides interventions for people with serious mental illness.
We aim to deliver a safe, effective, responsive, caring and well-led service and as a team work to ensure we have the evidence to demonstrate this. This incorporates the use of audit, service improvement measures, patient involvement and lived experience and learning from incidents and feedback.
The role of Quality Support Manger provides support and leadership, in order to ensure we meet our objectives and are able to analyse and learn from feedback and improvement.
You will be a key member of the management team working alongside managerial and clinical leads to ensure consistently high standards of service are delivered and leading the provision of a high quality front line patient experience.
Main Duties and Responsibilities
To provide management support to the Quality Lead and direct reports to ensure people are supported to perform their roles to enable them to make a significant contribution to individual and team performance.
To provide line management support and mentorship of staff working primarily within the PCMH Quality portfolio.
To be a key member of the management team working alongside managerial and clinical leads to ensure consistent high standards of service are delivered.
To ensure that the administrative functioning of the service provided to staff, service users and key stakeholders is maintained to a high standard.
You will work with the management team to support the governance of the service including producing information for performance management purposes and the on-going monitoring and delivery of key performance areas.
This post involves significant organisational tasks, effective team working and a high level of communication, analytical skills and the ability to prioritise competing tasks.
Principal Duties
- To support the Quality Lead in the day to day management of the Quality portfolio. Responsible for the co-ordination of essential document reviews, ensuring audit is completed in line with the agreed schedule, that learning from feedback and service evaluation is analysed and fedback through established channels and action plans developed with those people concerned.
- Supervision/line management of identified staff, retaining appropriate documentation in the HR file. This will include all aspects of HR processes including addressing minor disciplinary/performance issues and undertake any investigations as necessary.
- Ensure safe and robust IT systems are in place and support the service in the development of IT, information and the Clinical System, including responsibility for key pieces of admin work relating to performance.
- Attend key meetings representing and advocating on behalf of the Quality Lead and/or PCMH colleagues.
Provide leadership to our team ensuring we build and maintain a competent and highly-motivated workforce. Devise and implement effective internal and external comms to support staff, service providers and service users.
- To support the recruitment, induction, training and supervision of identified staff. To produce Job descriptions, person specifications for identified staff in consultation with the Quality Lead.
- To ensure written procedures for operational and clinical aspects of the service are regularly updated.
- Implement systems for improving quality of patient experience including making direct contact with patients and/or colleagues to resolve/handle complaints effectively.
- To contribute to developing a positive working environment and welcoming service with other team members and those joining or experiencing PCMH services.
- To work within and adhere to human resources policies and procedures.
- To support operational/administrative colleagues to ensure accurate records are kept of all staff absences including clinical sickness/annual leave/training etc and to ensure cover is provided during absences to maintain an efficient and effective service to patients.
- Organise, co-ordinate & participate in meetings, events, workshops, training events and service planning discussions as necessary.
- Developing protocols and ensuring robust policies and procedures are in place which fit with PCS/PCMH policies and procedures.
- To support operational/administrative colleagues as a Clinical System administrator responsible for the induction and set up of new users, system maintenance and back-up procedures.
- To take the lead in relation to specific development projects and to ensure effective and robust project management.
- Establish and maintain effective communication networks within and across PCMH.
- Production of documents and reports for management purposes including analysis of data and feedback and working with the Quality Lead to identify how data and feedback can help to improve service delivery, taking actions as required.
- To project manage as and when required.
- Support to respond in a timely and appropriate manner to verbal and written complaints about the service in line with PCS Policy. Record using appropriate methods ensuring that PCS complaints procedure is implemented efficiently and sensitively and escalate as required.
- Ensures a high standard of confidentiality and respect in all office communications whether face-to-face, over the phone or by email.
- To work flexibly and with initiative to meet the needs of the department.
- Works within professional directorate and service guidelines, ensuring provision of efficient management/administrative service and office systems for all aspects of the service.
General
The post holder will:
Be responsible for identifying their own continuing personal development in line with PCS/PCMH policies including attending regular 121 supervision with line manager.
To partake in an annual PDR and regular quarterly reviews with line manager.
To undertake any other duties as may reasonably be delegated to the grade and function of the post.
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