Senior IT Support Technician inBarnsley inBarnsley PUBLISHED WED 30 OCT 2024

Band 5: £29,970 to £36,483 a year PERMANENT
NHS ON-CALL

Barnsley Hospital NHS Foundation Trust rXPN0xmg

Opportunity for Professional Growth, The role allows you to nurture the professional development of junior staff, enhancing your leadership and mentoring skills.

Hands-On Technical Experience, You will work with cutting-edge technologies like Horizon 8 VDI, gaining valuable technical expertise in a dynamic environment.

Diverse IT Environment, Support a wide range of devices and operating systems, from Raspberry Pi to desktops, broadening your technical skillset.

Collaborative Workplace, Join a small, dedicated team and collaborate closely with management, which fosters a strong team spirit and communication.

Impactful Role, Play a key role in maintaining and improving IT services that are crucial for hospital operations, making a meaningful contribution to patient care.

Supplier and Stakeholder Interaction, Gain experience in supplier management and develop your soft skills by communicating with both technical and non-technical users.

The Senior IT Support Technician role at Barnsley Hospital NHS Foundation Trust involves providing exceptional IT support and leadership within a dynamic environment. The successful candidate will work closely with the IT Service Desk Manager to manage a team, serve as an escalation point for IT issues, and contribute to the professional development of staff. Key responsibilities include overseeing daily IT operations, mentoring junior team members, and managing service level agreements (SLAs) and key performance indicators (KPIs).

Candidates should possess supervisory experience in a busy IT service desk environment, alongside hands-on technical skills, particularly in managing Horizon 8 VDI. Proficiency in various operating systems, Microsoft Office, anti-virus software, and virtual/physical infrastructure is essential. Strong communication skills are required for effective collaboration with both technical and non-technical stakeholders, as well as experience in supplier management. Additionally, participation in an IT on-call rota is expected to support hospital operations outside of standard hours. The IT Service Desk supports around 4,500 users and over 5,000 devices across various platforms.

Are you ready to elevate your career in a fast-paced, innovative environment? Barnsley Hospital is on the lookout for a passionate Senior IT Support Technician to join our small but mighty team, where we thrive on pushing the boundaries of whats possible!

In this pivotal role, you'll collaborate closely with the IT Service Desk Manager (currently vacant) to deliver exceptional IT support services that keep our organisation running smoothly. Youll play a key role in nurturing the professional development of our team, serving as the go-to escalation point for IT issues both within the team and across the Trust.

Leadership Experience: You should ideally have supervisory experience within a busy IT service desk environment, showcasing your ability to guide and inspire others.

echnical Expertise: A hands-on technical background is essential, particularly in managing and supporting Horizon 8 VDI in a live environment.

Operational Savvy: Youll be well-versed in day-to-day IT operations, with experience in mentoring and training junior staff, as well as developing and overseeing SLAs and KPIs.

Communication Skills: Your excellent soft skills will enable you to effectively communicate with both technical and non-technical users and stakeholders across the Trust.

Supplier Management: Experience in dealing with suppliers and third-party support companies is a must.

Participation in the IT on-call rota is required to support the hospital outside normal working hours.

The Barnsley Hospital IT Service Desk supports approximately 4500 users and in excess of 5000 devices. The devices range from Raspberry Pi to traditional desktops and laptops. It also includes Apple, Android and Google Chrome OS devices.

Experience of following is required:

All current versions of Microsoft Operating Systems (Desktop and Server)Microsoft Office suitesAnti-Virus (Panda, MDAV)Active DirectoryVirtual Desktop Infrastructure (VDI). In particular, VMWare Horizon 8.VMWare vCentreGroup Policy Object ManagerVirtual/Physical SmartcardsWSUS, LansweeperCyber Security awareness

Experience using Powershell, Thinlinx/Debian/Raspberry Pi OS, Google Enterprise console, MDM (Airwatch) and Microsoft Defender Portal would be beneficial.

About us
Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

More information related to this job opportunity, from jobsincare:

Here are 5 questions you could be asked if you apply for this job: Start practice interview... NEW!

1. Can you describe your experience in a supervisory role within an IT service desk environment? What strategies have you employed to inspire and guide your team?

2. How do you approach mentoring and developing junior staff? Can you provide an example of a time when you successfully helped a team member improve their performance?

3. What do you believe are the most important qualities a leader should possess in a fast-paced IT environment?

4. Could you elaborate on your experience managing and supporting VMware Horizon 8 VDI in a live environment? What challenges did you encounter, and how did you overcome them?

5. What is your experience with managing a diverse range of devices, from Raspberry Pi to traditional desktops? How do you ensure seamless integration and support across different platforms?

Start a practice interview... NEW!

1. Can you describe your experience in a supervisory role within an IT service desk environment? What strategies have you employed to inspire and guide your team?

2. How do you approach mentoring and developing junior staff? Can you provide an example of a time when you successfully helped a team member improve their performance?

3. What do you believe are the most important qualities a leader should possess in a fast-paced IT environment?

4. Could you elaborate on your experience managing and supporting VMware Horizon 8 VDI in a live environment? What challenges did you encounter, and how did you overcome them?

5. What is your experience with managing a diverse range of devices, from Raspberry Pi to traditional desktops? How do you ensure seamless integration and support across different platforms?

Start a practice interview... NEW!

More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

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Senior IT Support Technician inBarnsley inBarnsley PUBLISHED WED 30 OCT 2024

Barnsley Hospital NHS Foundation Trust rXPN0xmg

About us Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

About us
Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.