1441 - Senior IT Support Technician inBarnsley inBarnsley PUBLISHED 30 OCT 2024
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Are you ready to elevate your career in a fast-paced, innovative environment? Barnsley Hospital is on the lookout for a passionate Senior IT Support Technician to join our small but mighty team, where we thrive on pushing the boundaries of whats possible!
In this pivotal role, you'll collaborate closely with the IT Service Desk Manager (currently vacant) to deliver exceptional IT support services that keep our organization running smoothly. Youll play a key role in nurturing the professional development of our team, serving as the go-to escalation point for IT issues both within the team and across the Trust.
Leadership Experience: You should ideally have supervisory experience within a busy IT service desk environment, showcasing your ability to guide and inspire others.
echnical Expertise: A hands-on technical background is essential, particularly in managing and supporting Horizon 8 VDI in a live environment.
Operational Savvy: Youll be well-versed in day-to-day IT operations, with experience in mentoring and training junior staff, as well as developing and overseeing SLAs and KPIs.
Communication Skills: Your excellent soft skills will enable you to effectively communicate with both technical and non-technical users and stakeholders across the Trust.
Supplier Management: Experience in dealing with suppliers and third-party support companies is a must.
Participation in the IT on-call rota is required to support the hospital outside normal working hours.
The Barnsley Hospital IT Service Desk supports approximately 4500 users and in excess of 5000 devices. The devices range from Raspberry Pi to traditional desktops and laptops. It also includes Apple, Android and Google Chrome OS devices.
Experience of following is required:
All current versions of Microsoft Operating Systems (Desktop and Server)Microsoft Office suitesAnti-Virus (Panda, MDAV)Active DirectoryVirtual Desktop Infrastructure (VDI). In particular, VMWare Horizon 8.VMWare vCentreGroup Policy Object ManagerVirtual/Physical SmartcardsWSUS, LansweeperCyber Security awareness
Experience using Powershell, Thinlinx/Debian/Raspberry Pi OS, Google Enterprise console, MDM (Airwatch) and Microsoft Defender Portal would be beneficial.
About usPlease refer to the attached Job Description and Person Specification for full details of the role and responsibilities.
Are you ready to elevate your career in a fast-paced, innovative environment? Barnsley Hospital is on the lookout for a passionate Senior IT Support Technician to join our small but mighty team, where we thrive on pushing the boundaries of whats possible!
In this pivotal role, you'll collaborate closely with the IT Service Desk Manager (currently vacant) to deliver exceptional IT support services that keep our organization running smoothly. Youll play a key role in nurturing the professional development of our team, serving as the go-to escalation point for IT issues both within the team and across the Trust.
Leadership Experience: You should ideally have supervisory experience within a busy IT service desk environment, showcasing your ability to guide and inspire others.
echnical Expertise: A hands-on technical background is essential, particularly in managing and supporting Horizon 8 VDI in a live environment.
Operational Savvy: Youll be well-versed in day-to-day IT operations, with experience in mentoring and training junior staff, as well as developing and overseeing SLAs and KPIs.
Communication Skills: Your excellent soft skills will enable you to effectively communicate with both technical and non-technical users and stakeholders across the Trust.
Supplier Management: Experience in dealing with suppliers and third-party support companies is a must.
Participation in the IT on-call rota is required to support the hospital outside normal working hours.
The Barnsley Hospital IT Service Desk supports approximately 4500 users and in excess of 5000 devices. The devices range from Raspberry Pi to traditional desktops and laptops. It also includes Apple, Android and Google Chrome OS devices.
Experience of following is required:
All current versions of Microsoft Operating Systems (Desktop and Server)Microsoft Office suitesAnti-Virus (Panda, MDAV)Active DirectoryVirtual Desktop Infrastructure (VDI). In particular, VMWare Horizon 8.VMWare vCentreGroup Policy Object ManagerVirtual/Physical SmartcardsWSUS, LansweeperCyber Security awareness
Experience using Powershell, Thinlinx/Debian/Raspberry Pi OS, Google Enterprise console, MDM (Airwatch) and Microsoft Defender Portal would be beneficial.
About us
Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.
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