CPBS AdministratorinBradford inBradfordPUBLISHED TUE 11 MAR 2025

Band 2 PERMANENT
NHS

Bradford Teaching Hospitals NHS Foundation TrustrCboXq6F

Opportunity to work in a centralised admin team that is crucial for patient care, enhancing the efficiency of the healthcare process.

Direct involvement in supporting patients, relatives, and healthcare professionals, allowing for meaningful interactions and contributions to patient experience.

Development of strong communication and customer service skills through varied interactions with patients and healthcare providers.

Experience in a dynamic work environment that requires adaptability and resourcefulness, providing valuable skills that are highly transferable.

Gain insight into the healthcare system and administrative processes within the NHS, enriching professional knowledge and expertise.

Potential for career advancement within the Trust, as the role may offer exposure to different aspects of healthcare administration.

Flexibility to work across various sites and services, contributing to a broader understanding of healthcare delivery and fostering teamwork.

Join Our Compassionate Team as a CPBS Administrator at Bradford Teaching Hospitals!

Are you passionate about delivering exceptional care and support to those in need? At Bradford Teaching Hospitals NHS Foundation Trust, we’re on the lookout for dedicated individuals to join our Patient Booking Service administrative team. This role offers a rewarding opportunity to connect with patients, their families, and healthcare professionals, all while providing vital telephone and administrative support. If you thrive in a dynamic environment where you can make a real difference, this position could be perfect for you!

As a CPBS Administrator, you’ll shine by handling enquiries, scheduling appointments, and ensuring a smooth flow of communication. Your customer service expertise, compassion, and ability to work collaboratively in a team will make you a key player in our mission to provide outstanding healthcare. With flexibility to cover various facilities across Bradford, you’ll play an essential role in helping our community access the services they need. If you have experience in customer service, a keen eye for detail, and a heart for helping others, we invite you to take the next step in your career with us. Don’t miss your chance to be part of something bigger—apply by 25th March 2025!

Opportunity to work in a centralised admin team that is crucial for patient care, enhancing the efficiency of the healthcare process.

Direct involvement in supporting patients, relatives, and healthcare professionals, allowing for meaningful interactions and contributions to patient experience.

Development of strong communication and customer service skills through varied interactions with patients and healthcare providers.

Experience in a dynamic work environment that requires adaptability and resourcefulness, providing valuable skills that are highly transferable.

Gain insight into the healthcare system and administrative processes within the NHS, enriching professional knowledge and expertise.

Potential for career advancement within the Trust, as the role may offer exposure to different aspects of healthcare administration.

Flexibility to work across various sites and services, contributing to a broader understanding of healthcare delivery and fostering teamwork.

Closing Date:25.03.25 (this may change dependent on response)

Shortlisting to take place after closing date: commencing 26.03.25

Interview expected to take place in the week following shortlisting: commencing 07.04.25

The Patient Booking Service is a Trust wide centralised admin team handling referrals, outpatient appointment booking and reception services. We have some exciting opportunities arising within our administrative teams for anyone enjoying contact via the telephone with patients, their relatives and carers, GP's and other service providers we work with closely.

The job holder will provide telephone and administrative support across the service. This includes dealing with telephone queries, reception duties, post, printing referrals and appointment letters, arranging transport and interpreters, cancelling or rescheduling appointments and updating patient information on the Trust's Electronic Patient Record system.

About us
You will be customer service-focused and worked with or provided services to the general public with extensive experience of doing so via the telephone and face to face. You will have the ability to demonstrate excellent telephone communication and customer service skills, working knowledge of computers, data input and word processing ideally within an NHS / Healthcare environment and dealing with patients.

You must be flexible and be prepared to cover other admin and Reception services at BRI / SLH / outreach facilities if needed.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...

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