Business and Compliance Manager inBorehamwood inBorehamwood PUBLISHED
WED 8 JAN 2025
Fairbrook Medical Centre rspTHlFZ
Ideal candidates should possess proven management experience within the NHS, particularly in general practice settings, with a solid understanding of healthcare regulations, NHS processes, and exceptional organisational and communication skills. The position offers 28-30 hours of part-time work per week with a competitive hourly rate of up to £23, along with opportunities for professional development in a supportive work environment. Interested individuals are invited to submit their CV and cover letter to the provided contacts.
Role Overview:
As a Business and Compliance Manager, you will play a vital role in ensuring the practices smooth business operations and compliance with healthcare regulations. This is a newly created role, offering the opportunity to influence key operational processes and contribute to the overall efficiency of our practice. The ideal candidate will have experience in the NHS, particularly within general practice settings, and a thorough understanding of relevant processes and regulations.
Key Responsibilities:
Business Operations & Compliance Management:
- GP Contract Variations
- Policies & Procedures
- Service Delivery
- CQC Oversight
- Complaints Management
Team & Communication Management:
- TeamNet Management
- Team Building
- Social Media & Online Presence
- Website Management
Technology Innovation & Expansion:
- Driving Innovation
- Technology Integration
- Expanding Social Media Use
General Practice Support & Operations:
- Parking Management
- General Support
- Operations Manager Cover
- Project Leadership
Skills & Experience:
- Proven experience in business or practice management, ideally within an NHS or general practice setting.
- Strong understanding of healthcare regulations and general practice operations.
- Familiarity with NHS processes, including GP contracts and PCN management.
- Exceptional organisational and time-management skills.
- Ability to work autonomously as well as part of a team.
- Excellent communication skills for engaging with staff, patients, and external partners.
- Experience in policy and procedure writing is highly desirable.
- Proficient with IT systems, including TeamNet, website management tools, and office software (MS Office).
About us
NHS jobs A2124-25-0001
Job Title: Business and Compliance Manager Location: Fairbrook Medical Centre
Hours: Part-time, 28 -30 hours per week Hourly Rate: Up to £23 per hour (depending on experience) Start Date: As soon as possible, subject to notice period
About Us:
We are a busy and growing General Practice Surgery, serving around 15,000 registered patients. Our forward-thinking, patient-focused approach drives us to continually improve and deliver outstanding healthcare services. To support our continued success, we are looking to expand our team with the addition of a Business and Compliance Manager.
Role Overview:
As a Business and Compliance Manager, you will play a vital role in ensuring the practices smooth business operations and compliance with healthcare regulations. This is a newly created role, offering the opportunity to influence key operational processes and contribute to the overall efficiency of our practice. The ideal candidate will have experience in the NHS, particularly within general practice settings, and a thorough understanding of relevant processes and regulations.
Key Responsibilities:
Business Operations & Compliance Management:
- GP Contract Variations: Implement necessary contract adjustments and communicate updates to relevant staff.
- Policies & Procedures: Draft and update practice policies to ensure compliance with regulations and best practices.
- Service Delivery: Ensure services meet regulatory standards and patient expectations.
- CQC Oversight: Lead the preparation for CQC inspections and ensure continuous compliance.
- Complaints Management: Handle patient and staff complaints, ensuring resolution is timely and effective.
Team & Communication Management:
- TeamNet Management: Oversee communication and document sharing via TeamNet within the practice.
- Team Building: Plan and execute team-building initiatives to enhance collaboration and morale.
- Social Media & Online Presence: Manage and expand the practices social media profiles (e.g., Facebook, Twitter, Instagram), ensuring alignment with practice policies and regulations.
- Website Management: Regularly update the practices website to keep it current and compliant with regulatory standards.
Technology Innovation & Expansion:
- Driving Innovation: Lead the adoption of new technologies that improve efficiency, patient care, and practice operations. This includes exploring and implementing technological solutions to streamline workflows, improve communication, and enhance service delivery.
- Technology Integration: Expand the use of digital tools within the practice to improve patient experience, including the introduction of new digital systems where appropriate.
- Expanding Social Media Use: Develop strategies to expand the practice's use of social media resources, engaging with the local community and enhancing the practices online visibility.
General Practice Support & Operations:
- Parking Management: Oversee staff parking permits and compliance with practice policies.
- General Support: Provide assistance in other areas of the practice as needed.
- Operations Manager Cover: Provide cover for the Operations Manager during absence, ensuring continuity.
- Project Leadership: Lead and manage new projects within the practice to drive innovation and efficiency.
Skills & Experience:
- Proven experience in business or practice management, ideally within an NHS or general practice setting.
- Strong understanding of healthcare regulations and general practice operations.
- Familiarity with NHS processes, including GP contracts and PCN management.
- Exceptional organisational and time-management skills.
- Ability to work autonomously as well as part of a team.
- Excellent communication skills for engaging with staff, patients, and external partners.
- Experience in policy and procedure writing is highly desirable.
- Proficient with IT systems, including TeamNet, website management tools, and office software (MS Office).
What We Offer:
- Competitive hourly rate of up to £23 per hour, depending on experience.
- 28 -30 hours per week, with flexible working arrangements.
- Supportive and friendly work environment.
- Opportunities for personal and professional development.
- Involvement in innovative projects that help shape the future of the practice.
How to Apply:
If you have experience in the NHS or a general practice setting and a passion for making a difference in healthcare, we want to hear from you! Please send your CV and a cover letter detailing your relevant experience and why youre the perfect fit for the role to Michele Cain, Practice Manager Operations
Kate Page, Senior Partner
Please wait...this will take a moment...
Stand by, we'll show you...