Ward Clerk inDarlington inDarlington PUBLISHED MON 25 NOV 2024

Band 2 PERMANENT GOOD SALARY

NHS

County Durham & Darlington NHS Foundation Trust r6dAAblF

Opportunities to work closely with an experienced and friendly team, fostering a supportive work environment.

Engagement in a meaningful role that contributes to the effective operation of the Acute Medical Unit, impacting patient care positively.

Exposure to the latest technology with the implementation of the new EPR (Electronic Patient Record) system, enhancing skills in modern healthcare administration.

The ability to develop strong organizational and multitasking skills by handling various clerical, administrative, and reception duties.

Independence in the role, allowing for personal initiative and decision-making, which can enhance job satisfaction and professional growth.

Potential for career advancement within the NHS, as clerical experience in healthcare is valuable for further opportunities.

The role of Ward Clerk at County Durham & Darlington NHS Foundation Trust in Darlington involves providing clerical, administrative, and reception support to the Acute Medical Unit. The successful candidate will collaborate with a dedicated team and also work independently to ensure smooth operations. Key responsibilities include managing patient admissions, transfers, and discharges using the Electronic Patient Record system, ensuring the accuracy of discharge letters, scheduling appointments, and coordinating follow-up investigations. Prior clerical experience and familiarity with the healthcare environment are advantageous. The role includes duties such as handling emails, scanning, photocopying, and managing phone communications, as well as assisting the shift coordinator with various administrative tasks.

You will work closely with our experienced and friendly team.The purpose of the role is to provide general clerical, administrative and reception duties to the Acute Medical Unit.

The successful applicant will be expected to work both as part of a team and to use their own initiative and work unsupervised to ensure the effective co-ordination of duties.

Previous clerical experience and knowledge of the healthcare environment would be an advantage.

You will work closely with our experienced and friendly team.The purpose of the role is to provide general clerical, administrative and reception duties.

You will be working with our new EPR (Electronic Patient Record) system and will be involved in the admitting, transfering and discharging patients.

You will be involved in ensuring discharge letters are complete and relevant appointments made.

About us
General clerical, administrative and reception duties, working both as part of a team and to use their own initiative and work unsupervised to ensure the effective co-ordination of duties.
To ensure that all relevant visits to the hospital are correctly inputted onto the system and further follow up investigations are requested.
Will work closely with the coordinator in charge of the shift.
To be competent in e-mails, scanning, photocopying, incoming/outgoing telephone calls, visit to the post room and other departments to transfer referrals.
To complete other admin duties as per the coordinator.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Ward Clerk: Click to view

To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:

Essential Skills:

1. Administrative Skills:

- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).

- Experience with filing systems and maintaining accurate records.

- Ability to manage appointments and scheduling.

2. Communication Skills:

- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.

- Ability to convey information clearly and effectively.

3. Interpersonal Skills:

- A compassionate and approachable manner when dealing with patients and their families.

- Ability to work as part of a team within a busy healthcare environment.

4. Organizational Skills:

- Excellent organizational abilities to manage multiple tasks and prioritize effectively.

- Attention to detail to ensure accuracy in patient records and documentation.

5. Customer Service Skills:

- A focus on providing high-quality service to patients and visitors.

- Ability to handle inquiries and complaints in a professional manner.

6. Computer Skills:

- Familiarity with electronic patient record systems and other healthcare-related software.

- Basic IT skills for troubleshooting common issues.

Additional Skills:

1. Knowledge of Health and Safety Regulations:

- Understanding of healthcare policies and procedures to maintain a safe environment.

2. Confidentiality Awareness:

- Awareness of data protection and confidentiality issues related to patient information.

3. Problem-Solving Skills:

- Ability to identify issues and resolve them quickly and effectively.

4. Flexibility and Adaptability:

- Willingness to work various shifts, including evenings and weekends, as required.

Qualifications:

- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.

- Previous experience in a healthcare setting or administrative role can be beneficial.

- Some positions may require specific training or certifications related to healthcare administration or patient care.

Personal Qualities:

- Patience and empathy towards patients and their families.

- A proactive attitude and the ability to work under pressure.

- Strong work ethic and reliability.

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54.5303840637207 -1.563741683959961 Darlington, County Durham

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