Administrator inCoventry inCoventry PUBLISHED
MON 11 NOV 2024
HCRG Care Group rG6OZ1gw
HCRG Care Group is seeking a dedicated and organized Administrator to join their teams at the Anchor Centre and Meridian Practice in Coventry, which provide specialized GP services for homeless individuals and asylum seekers. The role involves supporting healthcare professionals in delivering holistic health services, managing the e-referral system and related administrative tasks, handling appointments and queries, and maintaining accurate logs and documentation. The position offers a full-time schedule of 37.5 hours per week with flexible working hours, and emphasises collaboration and team support through regular meetings and development sessions.
Candidates for the role should possess strong communication and organisational skills, experience in EMIS Web and Docman, and a commitment to improving health services for underserved populations. While previous experience in a clinical reception setting is beneficial, it is not essential. The company offers competitive compensation and a range of employee benefits, fostering a rewarding work environment focused on high clinical and quality standards.
Candidates for the role should possess strong communication and organisational skills, experience in EMIS Web and Docman, and a commitment to improving health services for underserved populations. While previous experience in a clinical reception setting is beneficial, it is not essential. The company offers competitive compensation and a range of employee benefits, fostering a rewarding work environment focused on high clinical and quality standards.
We are looking for adedicated and organised Administrator to join ourteam at Anchor Centre and Meridian Practice.
The Anchor Centre is the specialist GP practice for homeless and vulnerably housed in Coventry and Meridian Practice is a specialist GP service for asylum seekers and refugees in Coventry. The healthcare team based at Both services deliver holistic health care for this patients groups. We provide services to meet the needs patients who attend the Practice and aim to make a difference to peoples lives in their community.
As an Administrator, you will work alongside a team of fellow dedicated and highly skilled healthcare professionals in the service. We support each other in any way we can by holding regular meetings / development sessions / social events.
We are keen to strengthen our team by identifying a forward thinking and highly motivated Administratorwho is committed to providing high quality clinical services and making a difference to the health inequalities of the area. We are looking to recruit a flexible, enthusiastic individual to work with us acrossboth services.
This is a full-time role working 37.5 hours withrequirementsto work flexibly Monday-Friday 8am-6:30pm as per our opening hours.
- Typing referral and clinical letters to send to local hospitals and service providers for the e-referral service / RSS.
- Administration of e-referral system and maintain robust logs and trackers of all referrals, particularly 2WW for audit purposes.
- Acting as a point of liaison between doctors, patients and hospitals dealing with queries and troubleshooting problems.
- Making appointments directly with hospitals where appropriate e.g., rapid access clinics.
- Chasing outstanding investigations / results / correspondence.
- Dealing with telephone queries and emails.
- Processing EMIS and Docman tasks and workflows.
- Support practice in working towards QOF and KPI targets.
- Typing of other correspondence produced by doctors/nurses/practice manager as required.
- Preparing agenda for in-house meetings and taking of minutes
- Ordering of stationery and office supplies.
- Scan patient-related documents onto their medical record as required using SNOMED codes as agreed by the clinical team.
About us
You will feel valued as a Receptionist within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- Salary of £22,369.35 and access to our group pension
- My Wellness a health and lifestyle platform covering mental health awareness and support, healthy recipes & activity challenges and access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
- Access to Reward Gateway-our staff benefits scheme which grants you access to premium offers and discounts on practical spending at national supermarkets and well known retailers as well as special treats like Virgin Experience Days and Leisure Vouchers
- We are pleased to offer access to Wagestream-which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees - simply get paid as you go.
- Access to a range of courses and e-learning to develop further skills, bespoke career pathways and opportunities continuing your professional development
- Innovative forward-thinking culture with the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users
- Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual Ask our Executives event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
- Working in an environment focused on the highest clinical and quality standards with 100%of our services being rated overall good or outstanding by the Care Quality Commission.The Ideal Candidate
Experience in this role is desirable but not essential.
The essential qualities we are looking for in our Receptionist applicants are:
- Knowledge and experience of working on Emis Web, Docman and MS Office.
- Strong written and verbal communication skills
- Excellent time management and organisational skills
- Ability to work under pressure and prioritise caseload
- Ability to work independently and responsibly, without direct supervision
- To understand and abide by the rules of confidentiality
- Discreet and mindful of individual circumstances
- Flexibility, commitment, and adaptability
Previous experience of working in a Clinical Reception Area.
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Useful skills for an Administrator:
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To work as an Administrator in the UK, you typically need a combination of technical skills, soft skills, and relevant experience. Here are some key skills that are often sought after in administrative roles:
Technical Skills:
1. Computer Literacy: Proficiency in using word processing, spreadsheet, and presentation software (e.g., Microsoft Office Suite: Word, Excel, PowerPoint).
2. Data Entry and Management: Ability to accurately enter and manage data in databases and other systems.
3. Organisational Software: Familiarity with tools like project management software (e.g., Trello, Asana), email clients, and calendar management systems.
4. Basic Financial Skills: Understanding of budgeting, invoicing, and basic accounting processes may be advantageous.
5. Record Keeping: Ability to maintain and manage physical and digital filing systems.
Soft Skills:
1. Communication Skills: Strong verbal and written communication skills for effective interaction with colleagues, clients, and stakeholders.
2. Attention to Detail: A keen eye for detail to ensure accuracy in documentation and tasks.
3. Time Management: Ability to prioritize tasks and manage time efficiently to meet deadlines.
4. Problem-Solving: Capability to identify issues and provide practical solutions.
5. Teamwork: Willingness to work collaboratively with others in a team environment.
Interpersonal Skills:
1. Customer Service: Skills in dealing with clients and providing excellent service when required.
2. Professionalism: Maintaining a professional demeanor within the workplace.
3. Adaptability: Flexibility to adapt to changing situations and demands.
Additional Considerations:
- Experience: Previous administrative experience can be beneficial, although entry-level positions may not require extensive experience.
- Qualifications: While not always necessary, having relevant qualifications (such as an NVQ in Business Administration or similar) can be advantageous.
- References: Good references from previous employers can enhance your application.
Continuous Learning:
- Staying updated with new technologies and software commonly used in administration can also be beneficial for career advancement.
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