IM&T Support Officer inLeicester inLeicester PUBLISHED 16 OCT 2024
Leicestershire Partnership NHS Trust rPExmVG6
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Job Overview This is an exciting development opportunity at Leicestershire Health Informatic Services (LHIS ). The role will mainly involve providing day-to-day support for Clinical IT Systems to end users. Part of this development role will provide basic training to our customer base for GP clinical systems, such asEMIS Web and SystmOne. You will create and maintain user manuals and other support material for e-learning andvirtual and face-to-face training. The role requires you to work from the site for at least three days per week, and this is not limited to the base site. You will also support and work with the Prism and GP Change team. If you are interested and would like to hear more about the role, please get in touch with Caroline Ridley on or Jaz Dhinsa on .
Main duties and responsibilities To provide customer-focused IT supportto end users working within a framework supporting projects or system upgrades. To provide first-line support to operational systems users in response to service incidents, responding professionally and customer-focused. To assist in developing a flexible range of training courses to support clinical system users in meeting the needs of the local health community. Training may be delivered in several ways, including formal classroom tutor-led, virtual, e-learning, one-to-one or small group sessions. To work with HIS system/project managers, change managers/facilitators, and customers to modify the behaviour of system users who appear to be using systems outside the tolerance of acceptable practice. To create system-specific support materials, ensure that all materials are up-to-date about software changes, local NHS policies, and Government / Department of Health guidelines, and update and maintain version control. Responsible for the proper and safe use of IT equipment by users, responsible for expensive IT equipment and software. To develop appropriate course evaluation methods. In addition, to assess outstanding training needs and plan any follow-up support/training. To help deliver support and training, including communicating/raising awareness of complex IT strategy/project information to the local health community.
About usIf you like what you've read and would like more information on the duties and responsibilities of this role, please click onto “Apply for this job” and you will be re-directed to our vacancies page where you can review the job description and person specification.
Job Overview This is an exciting development opportunity at Leicestershire Health Informatic Services (LHIS ). The role will mainly involve providing day-to-day support for Clinical IT Systems to end users. Part of this development role will provide basic training to our customer base for GP clinical systems, such asEMIS Web and SystmOne. You will create and maintain user manuals and other support material for e-learning andvirtual and face-to-face training. The role requires you to work from the site for at least three days per week, and this is not limited to the base site. You will also support and work with the Prism and GP Change team. If you are interested and would like to hear more about the role, please get in touch with Caroline Ridley on or Jaz Dhinsa on .
Main duties and responsibilities To provide customer-focused IT supportto end users working within a framework supporting projects or system upgrades. To provide first-line support to operational systems users in response to service incidents, responding professionally and customer-focused. To assist in developing a flexible range of training courses to support clinical system users in meeting the needs of the local health community. Training may be delivered in several ways, including formal classroom tutor-led, virtual, e-learning, one-to-one or small group sessions. To work with HIS system/project managers, change managers/facilitators, and customers to modify the behaviour of system users who appear to be using systems outside the tolerance of acceptable practice. To create system-specific support materials, ensure that all materials are up-to-date about software changes, local NHS policies, and Government / Department of Health guidelines, and update and maintain version control. Responsible for the proper and safe use of IT equipment by users, responsible for expensive IT equipment and software. To develop appropriate course evaluation methods. In addition, to assess outstanding training needs and plan any follow-up support/training. To help deliver support and training, including communicating/raising awareness of complex IT strategy/project information to the local health community.
About us
If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto “Apply for this job” and you will be re-directed to our vacancies page where you can review the job description and person specification.
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