Care Plus Group raZ8mEG2
Care Plus Group is seeking a Clinical Assessment Service Health Advisor in Grimsby to provide 24/7 support for individuals with acute and chronic health issues and social care needs in North East Lincolnshire. This role involves being the first point of contact for patients, relatives, and healthcare professionals, performing initial screenings over the phone and managing referrals.
Key Details:
- Position: Clinical Assessment Service Health Advisor
- Type: Permanent, with a 24-hour rota including weekends and holidays
- Salary: £23,360 - £25,784 pro rata per annum (new salary range: £24,645 - £27,202 with pay award)
- Requirements:
- NVQ Level 3 in Customer Care or Health and Social Care (or equivalent)
- Two years of experience in a health and/or social care setting
- Strong communication skills and the ability to work under pressure
- Understanding of confidentiality
- Commitment to Care Plus Group’s values
Benefits: Training, ongoing support, and opportunities for professional development are provided.
This role is an exciting opportunity to join a dynamic team dedicated to urgent care triage in the area.
The Clinical Assessment Service supports and advises people 24/7 within North East Lincolnshire who present with acute and chronic illness, social care needs, those requiring unplanned care interventions and individuals in urgent situations. The Clinical Assessment Service is a diverse service receiving telephone and electronic referrals which are managed by a team of skilled Practitioners. The CAS supports both the public and professionals to provide the pivot for engagement with the multi-disciplinary teams and partner agencies. The CAS provides support to the locality NHS 111 provision.
Please note that Care Plus Group are not currently registered to sponsor applicants from outside the EU and EEA.
Clinical Assessment Service Health Advisor
Permanent
A rota pattern covering a 24-hour period, working weekends and Bank Holidays is a requirement.
Salary Range 4 £23,360 - £25,784 pro rata per annum, fixed salary point (New Salary Range 4 £24,645 - £27,202 Including 5.5.% Pay Award).
Working under the direction of Seniors, you will be a first point of contact with patients, relatives, healthcare professionals and other callers. You will undertake initial health and social care screening over the telephone and respond to referrals into the service. You will be providing a professional front line service those that contact the Clinical Assessment Service.
The essential criteria for the post includes:
NVQ Level 3 in Customer Care or Health and Social Care or equivalent
2 years previous experience of working in a health and/or social care environment
Ability to work under pressure, displaying patience, tact, and diplomacy
Ability to assimilate information quickly and effectively
An understanding of and respect for confidentiality in relation to all aspects of work
Most importantly, you must be able to demonstrate your commitment to the values of Care Plus Group. In return you will have access to training and development, receive ongoing supervision and support and be able to contribute to the future development of the service. This is an exciting opportunity to join a diverse, dynamic, friendly team providing urgent care triage for patients in North East Lincolnshire.
About us
The job description is attached as a separate document with the person specification please refer to this for more information.
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