Band 2 Switchboard Operator inGlenfield inGlenfield PUBLISHED 15 DEC 2023
Leicestershire Partnership NHS Trust rPExmVG6
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We are currently looking to recruit an experienced Switchboard Operator to work for the Trusts Estates and Facilities Directorate, within soft FM services. You will provide a comprehensive, high quality switchboard service to patients, staff and members of the public on behalf of the Trust. Communication skills are essential as the team are usually the first point of contact for most callers. Switchboard is a very busy environment dealing with all types of calls to the Trust. We are looking to recruit for one 18.24 hour vacancies at our Bradgate Unit within Glenfield Hospital. Previous Applicants Need Not Apply
To observe and respond to monitors/alarms within an agreed scope of responsibility and carry out stringent documented procedures in the event of an emergency situation. Provide a polite and courteous telephone manner when receiving and re-directing calls. Efficient in processing of telephone calls received via the switchboard consoles and other extensions within the switchboard area. Provide a welcoming service for routine enquires and assistance to staff users and the general public, ensuring appropriate assistance is provided. Proficiently work the computer-based switchboard. The postholder must be able to make decisions and deal with emergency calls calmly and efficiently in a high-level, fast-moving environment, e.g. dealing with cardiac arrest calls, trauma calls, fire calls, major incidents, bomb threats, medigas gas alarms and lift entrapments. The applicant will need to be enthusiastic and adaptable within the Switchboard and its varied roles. Benefits Competitive salaryincluding payments for unsocial hours, Saturday and Sunday enhanced pay. Freecarparking. Paidinduction& training. Pension scheme. 27 days paid holiday plus BH. Access toBlue Light and health service discounts.
If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto 'Apply for this job' and you will be re-directed to our vacancies page where you can review the job description and person specification
We are currently looking to recruit an experienced Switchboard Operator to work for the Trusts Estates and Facilities Directorate, within soft FM services. You will provide a comprehensive, high quality switchboard service to patients, staff and members of the public on behalf of the Trust. Communication skills are essential as the team are usually the first point of contact for most callers. Switchboard is a very busy environment dealing with all types of calls to the Trust. We are looking to recruit for one 18.24 hour vacancies at our Bradgate Unit within Glenfield Hospital. Previous Applicants Need Not Apply
To observe and respond to monitors/alarms within an agreed scope of responsibility and carry out stringent documented procedures in the event of an emergency situation. Provide a polite and courteous telephone manner when receiving and re-directing calls. Efficient in processing of telephone calls received via the switchboard consoles and other extensions within the switchboard area. Provide a welcoming service for routine enquires and assistance to staff users and the general public, ensuring appropriate assistance is provided. Proficiently work the computer-based switchboard. The postholder must be able to make decisions and deal with emergency calls calmly and efficiently in a high-level, fast-moving environment, e.g. dealing with cardiac arrest calls, trauma calls, fire calls, major incidents, bomb threats, medigas gas alarms and lift entrapments. The applicant will need to be enthusiastic and adaptable within the Switchboard and its varied roles. Benefits Competitive salaryincluding payments for unsocial hours, Saturday and Sunday enhanced pay. Freecarparking. Paidinduction& training. Pension scheme. 27 days paid holiday plus BH. Access toBlue Light and health service discounts.
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