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Primary ciliary dyskinesia (PCD) care is provided by a highly specialist management centre commissioned by NHS England. It is a genetic disease where the cilia do not function properly preventing the clearance of mucus from the lungs, paranasal spaces and ears. Recurring respiratory infections can lead to irreversible scarring and obstruction in the airways. The newly formed PCD team require administrative support for all aspects of their work from direct clinical care to audit and QI.
The successful candidate will be self-motivated, efficient, resourceful and able to communicate clearly and effectively. They must be able to prioritise their workload efficiently and stay calm and autonomous in a busy office environment. The post holder will work as an integral and active part of the PCD multidisciplinary team (MDT).
The post holder will have a wide range of skills including team working, patient contact, clerical work and the management of databases, and will act as an advocate for the patient and their family. They will be responsible for supporting the PCD MDT in the provision of a patient centred service.
The role will involve working with sensitive, confidential information, and the successful candidate will be expected to maintain the Trusts standards and policies at all times. The post holder will support the administration of the annual review service and provide administrative and clerical support to the PCD service as needed. They will maintain national and local PCD databases in a timely manner, and have a flexible approach and provide cover for any areas specified.
On 1st February 2021 the Royal Brompton and Harefield Hospitals became part of Guy's and St Thomas' NHS Foundation Trust - a truly once-in a generation development. Together, we are taking our first steps towards our vision of creating a brand-new centre of excellence, which will be the global leader in the research into and treatment of heart and lung disease in patients from pre-birth to old age. We are developing some exciting plans and we want you to join us - so come and help to change the shape of healthcare for our heart and lung patients world-wide.
This role is suitable for candidates who are looking to work in a fast-paced environment focusing on outpatient pathways. This will include day to day running database for appointments to prevent loss to follow up, communicating information to patients regarding appointments and tests. Being able to gather and disseminate information, accurately, efficiently, effectively and communicating with the team.
Skills
Essential criteria
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary staff
- Ability to work with confidential data and information and deal with sensitive issues discreetly
- Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
- Ability to deal with difficult service users and challenging situations
Desirable criteria
- Knowledge of medical terminology
- Understanding of peer review process and governance processes
Education
Essential criteria
- Good general education with English and Maths to GCSE standard or equivalent
Desirable criteria
- Customer services qualification/training
Experience
Essential criteria
- Experience and understanding of validation and RTT pathways
- Proven administrative experience
- Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment
Desirable criteria
- Experience of an administrative role within the NHS
- Experience in previous admissions role
- Experience using Epic
Primary ciliary dyskinesia (PCD) care is provided by a highly specialist management centre commissioned by NHS England. It is a genetic disease where the cilia do not function properly preventing the clearance of mucus from the lungs, paranasal spaces and ears. Recurring respiratory infections can lead to irreversible scarring and obstruction in the airways. The newly formed PCD team require administrative support for all aspects of their work from direct clinical care to audit and QI.
The successful candidate will be self-motivated, efficient, resourceful and able to communicate clearly and effectively. They must be able to prioritise their workload efficiently and stay calm and autonomous in a busy office environment. The post holder will work as an integral and active part of the PCD multidisciplinary team (MDT).
The post holder will have a wide range of skills including team working, patient contact, clerical work and the management of databases, and will act as an advocate for the patient and their family. They will be responsible for supporting the PCD MDT in the provision of a patient centred service.
The role will involve working with sensitive, confidential information, and the successful candidate will be expected to maintain the Trusts standards and policies at all times. The post holder will support the administration of the annual review service and provide administrative and clerical support to the PCD service as needed. They will maintain national and local PCD databases in a timely manner, and have a flexible approach and provide cover for any areas specified.
On 1st February 2021 the Royal Brompton and Harefield Hospitals became part of Guy's and St Thomas' NHS Foundation Trust - a truly once-in a generation development. Together, we are taking our first steps towards our vision of creating a brand-new centre of excellence, which will be the global leader in the research into and treatment of heart and lung disease in patients from pre-birth to old age. We are developing some exciting plans and we want you to join us - so come and help to change the shape of healthcare for our heart and lung patients world-wide.
This role is suitable for candidates who are looking to work in a fast-paced environment focusing on outpatient pathways. This will include day to day running database for appointments to prevent loss to follow up, communicating information to patients regarding appointments and tests. Being able to gather and disseminate information, accurately, efficiently, effectively and communicating with the team.
Skills
Essential criteria
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary staff
- Ability to work with confidential data and information and deal with sensitive issues discreetly
- Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
- Ability to deal with difficult service users and challenging situations
Desirable criteria
- Knowledge of medical terminology
- Understanding of peer review process and governance processes
Education
Essential criteria
- Good general education with English and Maths to GCSE standard or equivalent
Desirable criteria
- Customer services qualification/training
Experience
Essential criteria
- Experience and understanding of validation and RTT pathways
- Proven administrative experience
- Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment
Desirable criteria
- Experience of an administrative role within the NHS
- Experience in previous admissions role
- Experience using Epic
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