Switchboard Call Handler in Bodelwyddan inBodelwyddan PUBLISHED THU 31 OCT 2024 Jump to job information section

Band 2 PERMANENT

Betsi Cadwaladr University Health Board r5dOZJ3k

Job description

The Informatics Department has an opportunity for a Call Receptionist/Switchboard Operator in Day and Night and Day Shifts. The positions are for Ysbyty Glan Clwyd.

To work as part of a team providing a comprehensive, high quality switchboard service to Betsi Cadwaladr University Health Board, 24 hours a day 7 days a week.

Out of hours, use a computer to find patients who have been admitted using the site specific system. Operate the internal paging system to contact staff for both internal and external calls.The ability to speak Welsh is essential for this post.

Bleep long range pagers, giving numeric and verbal information, awaiting response and putting caller through to department as requested, if no response, monitor situation and take appropriate action.Carry out the various emergency procedures for cardiac arrest, fire, major incident, personal attack etc. and maintain records in accordance with standing instructions/operational procedures.Replace batteries for internal paging receivers, arrange a replacement pager if faulty and provide instructions to bleep holders on correct usage.

About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

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If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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Useful skills for a Switchboard Call Handler: Click to view

To work as a Switchboard Call Handler in the UK, you'll need a variety of skills and qualities to effectively manage incoming calls and provide excellent customer service. Here are some essential skills required for this role:

1. Communication Skills: Strong verbal communication skills are crucial for effectively conveying information and providing assistance to callers.

2. Listening Skills: Active listening is important to understand callers' needs and concerns, ensuring that they receive appropriate assistance.

3. Customer Service Skills: A professional and friendly demeanor is vital for providing a positive experience to callers. You'll need to handle queries, complaints, and requests with care.

4. Multi-tasking Abilities: The ability to manage multiple calls and tasks simultaneously is important in a busy switchboard environment.

5. Problem-Solving Skills: You'll often need to think on your feet and resolve caller issues or direct them to the appropriate department.

6. Technical Proficiency: Familiarity with telecommunication systems and software used in switchboards is essential. Basic computer skills are also necessary for accessing and inputting information.

7. Attention to Detail: Accuracy in relaying messages and taking down information is crucial to prevent miscommunication.

8. Calmness Under Pressure: The ability to remain calm and composed in high-pressure situations is important, especially when dealing with difficult callers or a high volume of calls.

9. Organizational Skills: Good organizational skills help in managing schedules, call logs, and ensuring the efficiency of operations.

10. Teamwork: Working collaboratively with other staff members to ensure effective communication and seamless service delivery is essential.

11. Empathy and Patience: Understanding the needs of callers and showing patience, especially with those who may be frustrated, helps to create a supportive environment.

12. Flexibility: Being adaptable to various situations and capable of adjusting to changing work demands is important in a switchboard environment.

inBodelwyddan

53.27177047729492 -3.496347427368164 Bodelwyddan

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Betsi Cadwaladr University Health Board r5dOZJ3k

Job description

About us You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Requirements

Benefits

About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.