Switchboard Call Handler inBodelwyddan inBodelwyddan PUBLISHED THU 31 OCT 2024

Band 2 PERMANENT

Betsi Cadwaladr University Health Board r5dOZJ3k

Betsi Cadwaladr University Health Board is seeking a Call Receptionist/Switchboard Operator for Ysbyty Glan Clwyd, offering both day and night shift opportunities. The role involves providing a high-quality switchboard service 24/7, which includes managing patient admission data using a specific computer system, operating the internal paging system, and coordinating communications for both internal and external calls. A key requirement for this position is fluency in Welsh.

In addition to general call handling, the successful candidate will be responsible for executing emergency procedures, such as responding to cardiac arrests and major incidents, and maintaining detailed records in line with operational protocols. The role also entails technical responsibilities, like replacing batteries for paging devices and instructing staff on their usage.

The Informatics Department has an opportunity for a Call Receptionist/Switchboard Operator in Day and Night and Day Shifts. The positions are for Ysbyty Glan Clwyd.

To work as part of a team providing a comprehensive, high quality switchboard service to Betsi Cadwaladr University Health Board, 24 hours a day 7 days a week.

Out of hours, use a computer to find patients who have been admitted using the site specific system. Operate the internal paging system to contact staff for both internal and external calls.The ability to speak Welsh is essential for this post.

Bleep long range pagers, giving numeric and verbal information, awaiting response and putting caller through to department as requested, if no response, monitor situation and take appropriate action.Carry out the various emergency procedures for cardiac arrest, fire, major incident, personal attack etc. and maintain records in accordance with standing instructions/operational procedures.Replace batteries for internal paging receivers, arrange a replacement pager if faulty and provide instructions to bleep holders on correct usage.