Integrated Operational Lead Line Manager inPlymouth inPlymouth PUBLISHED 18 OCT 2024

We are seeking a passionate individual to play a pivotal role in the Operational Delivery and service development of Livewell Referral and Triage Service (LRSS).

You will provide non-clinical leadership for staff within the portfolio of service ensuring staff teams can meet the needs and objectives of the service.

LRSS is the entry point for health and social care services. The aim is to ensure that people only tell their story once.

The team comprises coordinators, administrative, nursing, social care and therapy staff who work as a multidisciplinary team to triage and resolve referrals, enquiries wherever possible.

The team manage referrals from both the public and from professionals which are worked on by the team as well as being directed to other teams where appropriate. This means we are directing referrals to the right people with the right skills, so people using our services get access to the help they need in a timely way.

This post will work collaboratively with our integrated localities structure, alongside operational managers and practice leads to deliver the objectives and to support good outcomes for people using the service. As this role is instrumental in driving integration forward, it is desirable for the post holder to have knowledge and experience of working within health and social care settings and be committed to supporting integrated working. You will need to demonstrate excellent leadership and project management skills with a proven track record of working with services, teams, staff and service users to develop and improve systems and structures.

This role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility.

Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.

All Livewell staff are expected to be able and willing to work across a 7-day service.

About us

The post holder will develop and operationally manage integrated community teams within the operational structure of Livewell Southwest by:

developing the services in response to the changing needs of patients, commissioners and changes in legislation, policy and guidelines

ensuring that care and interventions delivered are of a high quality, supported by relevant outcome measures, performance targets and financial indicators

managing the budget, contract and business planning

managing the facilities & equipment in order to maximise service delivery

managing internal and external communication and service information systems

managing personnel, including workforce planning, recruitment and selection, staff development and performance management

developing multi-disciplinary team and inter-agency working in order to optimise patient care closer to home

leading on patient involvement within the service