Co-ordinator inPlymouth inPlymouth PUBLISHED 28 NOV 2024
Livewell Southwest rt4Gioun
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The Community Crisis Response Team (CCRT) is seeking a B3 Co-ordinator for a role offering up to 37.5 hours per week. The team supports individuals facing acute physical illness to remain at home and collaborates with Derriford Hospital to reduce unnecessary admissions. The ideal candidate should be highly organized, flexible, and capable of managing competing demands autonomously. The position requires working in a 7-day service, including weekends and bank holidays, with hours between 08:00 and 18:00.
Key responsibilities include:
- Taking and managing calls from various stakeholders (GPs, health professionals, patients).
- Updating databases and performing administrative tasks (e.g., creating spreadsheets, minute-taking).
- Participating in virtual meetings and ensuring timely communication of relevant information.
- Completing and sending referrals, monitoring customer plans, and documenting services.
- Managing workload effectively in a fast-paced environment while adhering to national and organizational policies.
This role is based at Mount Gould Hospital and involves delivering person-centered care to clients in their homes across Plymouth. Applicants should be prepared for a dynamic work environment and must possess strong communication skills and attention to detail. Flexibility in response to urgent requests is critical.
Up to 37.5 hours per week.
The Community Crisis Response Team is looking for B3 Co-ordinator to join our friendly innovative team. We support people to stay at home during a time of acute physical illness and offer alternatives to hospital admission. We also work closely with our partner teams in Derriford Hospital to ensure people are not admitted unnecessarily.
We are looking for a flexible individual who meets the essential criteria in the job description.
The successful candidate will need to be highly organised and have the ability to work autonomously, whilst prioritising the workload effectively with competing demands.
CCRT is a 7 day service including Bank Holidays. Hours to be worked between 08:00 and 18:00 and some weekends on a rotation basis.
Please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility.
Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.
All Livewell staff are expected to be able and willing to work across a 7 day service.
The aim of CCRT is to support the clinicians to review and triage a high number of referrals in a timely manner. The successful candidate will need to be meticulous in their work and have a strong team ethos. The work requires high levels of concentration and the ability to work autonomously.
Based at Mount Gould Hospital, applicants will need a range of skills to support the delivery of person-centred care. As part of an integrated team, you will work with people with a variety of health & social needs in their own homes and care homes across Plymouth.
About us
Key tasks and responsibilities of the post:
To take telephone calls on the enquiry line from GPs, SWAST, health professionals, University Hospital Plymouth, patients, relatives and other external agencies.
To update dashboards, spreadsheets and other data collection tools.
To send communications and share information out to the team or relevant recipients.
To complete administrative tasks such as creation of spreadsheets, minute taking, taking messages, utilisation of IT programmes.
To participate in virtual conferencing.
Completing and sending referrals for planned resources as appropriate.
Ensure all resources are available for managers to triage and for responders to visit.
Providing good quality advice and information to both customers and professionals within own limitations appropriately.
Complete administrative activities associated with implementing the customer plan; this will include documentation of all customer/service related contacts.
Ensure that all components of the customer plan are implemented as requested i.e. monitor actions and ensure have been completed and are delivering the required responses.
To raise any issues that affects the implementation of the plan to the original Responder or Team Leader.
To action any alternative options as discussed with the Responder or Team Leader.
Communication:
On a daily basis communicate relevant information to a variety of services/agencies which will include; GPs, SWAST, specialist nurses, care agencies, customers, families/carers, voluntary agencies and others.
Communication may take a variety of forms i.e. telephone, e-mail, face to face; to ensure that the appropriate medium is used and information is provided in a confidential manner, professionally and appropriate.
Ensure all communication complies with organisational and national policies and procedures.
To remain flexible and responsive to urgent requests to ensure provision of an efficient and effective service.
Organisational:
To manage and prioritise workload while ensuring responses to deadlines are met in an environment where the workload is essentially unpredictable.
To ensure recording, completion and maintenance of accurate and up to date documentation on required/appropriate systems i.e. Eclipse, Care First 6, SystmOne in accordance with national and organisational legislation, policies and procedures.
Report any data/telephony/system faults and queries.
To take a flexible approach in supporting the work of the team/group.
To collect and enter statistical data relevant to the work in line with organisational and team policies and procedures.
To be aware of and implement the organisations policies and procedures including health and Safety; the prompt recording of any accident, incident or other untoward event involving self, customers or other staff, taking reasonable care for personal health and safety and adhering to organisational policies.
To keep updated of policy changes and developments with the organisation and implement relevant policies, protocols and guidelines.
Up to 37.5 hours per week.
The Community Crisis Response Team is looking for B3 Co-ordinator to join our friendly innovative team. We support people to stay at home during a time of acute physical illness and offer alternatives to hospital admission. We also work closely with our partner teams in Derriford Hospital to ensure people are not admitted unnecessarily.
We are looking for a flexible individual who meets the essential criteria in the job description.
The successful candidate will need to be highly organised and have the ability to work autonomously, whilst prioritising the workload effectively with competing demands.
CCRT is a 7 day service including Bank Holidays. Hours to be worked between 08:00 and 18:00 and some weekends on a rotation basis.
Please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility.
Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.
All Livewell staff are expected to be able and willing to work across a 7 day service.
The aim of CCRT is to support the clinicians to review and triage a high number of referrals in a timely manner. The successful candidate will need to be meticulous in their work and have a strong team ethos. The work requires high levels of concentration and the ability to work autonomously.
Based at Mount Gould Hospital, applicants will need a range of skills to support the delivery of person-centred care. As part of an integrated team, you will work with people with a variety of health & social needs in their own homes and care homes across Plymouth.
About us
Key tasks and responsibilities of the post:
To take telephone calls on the enquiry line from GPs, SWAST, health professionals, University Hospital Plymouth, patients, relatives and other external agencies.
To update dashboards, spreadsheets and other data collection tools.
To send communications and share information out to the team or relevant recipients.
To complete administrative tasks such as creation of spreadsheets, minute taking, taking messages, utilisation of IT programmes.
To participate in virtual conferencing.
Completing and sending referrals for planned resources as appropriate.
Ensure all resources are available for managers to triage and for responders to visit.
Providing good quality advice and information to both customers and professionals within own limitations appropriately.
Complete administrative activities associated with implementing the customer plan; this will include documentation of all customer/service related contacts.
Ensure that all components of the customer plan are implemented as requested i.e. monitor actions and ensure have been completed and are delivering the required responses.
To raise any issues that affects the implementation of the plan to the original Responder or Team Leader.
To action any alternative options as discussed with the Responder or Team Leader.
Communication:
On a daily basis communicate relevant information to a variety of services/agencies which will include; GPs, SWAST, specialist nurses, care agencies, customers, families/carers, voluntary agencies and others.
Communication may take a variety of forms i.e. telephone, e-mail, face to face; to ensure that the appropriate medium is used and information is provided in a confidential manner, professionally and appropriate.
Ensure all communication complies with organisational and national policies and procedures.
To remain flexible and responsive to urgent requests to ensure provision of an efficient and effective service.
Organisational:
To manage and prioritise workload while ensuring responses to deadlines are met in an environment where the workload is essentially unpredictable.
To ensure recording, completion and maintenance of accurate and up to date documentation on required/appropriate systems i.e. Eclipse, Care First 6, SystmOne in accordance with national and organisational legislation, policies and procedures.
Report any data/telephony/system faults and queries.
To take a flexible approach in supporting the work of the team/group.
To collect and enter statistical data relevant to the work in line with organisational and team policies and procedures.
To be aware of and implement the organisations policies and procedures including health and Safety; the prompt recording of any accident, incident or other untoward event involving self, customers or other staff, taking reasonable care for personal health and safety and adhering to organisational policies.
To keep updated of policy changes and developments with the organisation and implement relevant policies, protocols and guidelines.
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