Outpatient Lead NurseinBrentfordinBrentfordPUBLISHED TUE 24 DEC 2024

We're seeking an Outpatient Lead Nurse to work within our Outpatient Team. At Healthshare Clinic West London, we have an 8 bedded day surgery unit and theatre complex with 1 theatre and 4 recovery bays. We provide Surgery for the following specialties: Podiatry, Ophthalmology, Chronic Pain Management Weight loss, Plastics and General Surgery, and are looking to expand our portfolio of specialties.

The purpose of the Outpatient Lead Nurse role is to clinically and operationally support the outpatient department to promote and ensure excellent patient care and take responsibility to lead the department under the direction of the Executive Director.

You will be responsible for the deployment, supervision and mentoring of staff within the clinical area and will support the hospital management team in providing clinical leadership.

The post holder is responsible for the day-to-day management of the outpatient department, ensuring the efficient and effective use of all recourses in order to deliver high quality, safe and effective patient care in an environment of continuous improvement.

This is a clinical role and the post holder will be responsible for ensuring the delivery of safe and evidence based clinical care including phlebotomy and cannulation, assisting consultants with minor operations and gynaecology procedures, wound management, injections etc.

The postholder will be expected to regularly assess and deliver direct patient care in order to maintain professional competence, authority and credibility. You will be required to set and maintain high standard of care, be accountable for auditing and monitoring of care, and working flexibly in order to meet the needs of the service.

The post holder is professionally and managerially accountable to the Executive Director and is expected to work closely with other staff and leads within the hospital to ensure care delivery is safe and efficient care.

Develop strong partnerships with key stakeholders both internally within Healthshare and externally e.g., consultants, suppliers, local NHS Trusts. The post may require, liaison with a range of health, social services and voluntary sector personnel and members of other agencies.

About us

Management duties and responsibilities

Management and Leadership:

Effective management and coordination of departmental staffing on a day-to-day basis.

To act as an effective leader and be responsible for the day-to-day supervision of outpatient department, effectively motivating, and directing staff to ensure that time and resources are managed through effective teamwork.

To ensure that staff have a clear understanding of their duties and responsibilities and of the standards of performance and conduct expected of them.

To organise the nursing/healthcare team on a daily basis deploying staff appropriately according to their skills and experience demonstrating effective delegation.

Take responsibility for implementing and reviewing clinical practices to ensure that they are evidenced based and cost effective.

To contribute towards the new ways of working and the development of nursing roles which support clinic and corporate objectives and improvement objectives.

To be an authorised signatory for stock orders, staff time sheets and expenses.

To work with all members of the multi professional team to develop services to ensure the effective provision of all aspects of clinical care are maintained at a high standard.

To contribute to and influence the total patient experience and journey through collaborative working and effective communications with all members of the multi-disciplinary team throughout the hospital.

To assist in the formulation, and review of clinical policies/pathways and procedures and ensure corporate wide agreed polices are adhered to.

To ensure that high standards of cleanliness, tidiness and décor are maintained throughout the Outpatients

Department and environmental standards are adhered to.

To promote effective communication with external agencies to facilitate ongoing patient care.

To contribute towards the development, production and implementation of the departments objectives, in line with agreed service and financial objectives.

Ensure that that at all times the team work in a safe and responsible manner by demonstrating a knowledge and understanding of all corporate Health and Safety policies and the implementation of safety measures including Fire regulations, COSHH Regulations and Moving and Handling.

Patient Care:

To adhere at all times to the NMC Code of Professional Standards of Practice and Behaviour for Nurses and Midwives (2005)

To ensure approved manual handling techniques in delivery of safe patient care using procedures taught by the manual handling team, including the safe use of mechanical and non-mechanical manual handling aids.

To monitor and assist in the review of clinical standards and practice through collection of data within their clinical area, providing essential information within a timely manner

To be a competent practitioner delivering all aspect of care relative to their patient group leading innovation and demonstrating clinical expertise.

Communication and Relationships:

To ensure that all team members report changes in patient progress effectively, both verbally and in written form - ensuring accurate, legible and holistic nursing records according to NMC guidelines.

Where appropriate interpret and present clinical information to patients and their relatives, demonstrating effective interpersonal and communication skills to ensure that patients/family and their careers have sufficient relevant verbal and written information for care.

Education, Professional Development and Training:

Identify the training and educational needs for all staff, contributing to the development and provision of the yearly training plan and educational training programmes and opportunities.

To support the implementation of an effective appraisal system, ensuring that all staff have set objectives that identify and support individual development and training needs.

Research and Audit:

To participate in developing systems for assessing the users’ views on the quality of services provided and for involving patients’ relatives and their representatives in the planning and development of services.

Human Resources:

To ensure that all local and national HR policies, procedures and guidelines are adhered to and report and failure to do so appropriately.

Management of staff within their clinical area including specific induction, recruitment and selection, deployment, training, performance management, sickness/ absence and appraisals.

Patient Pathway Planning

Standards of Care:

To ensure that the highest standard of evidence-based nursing care is delivered to all patients and their families.

To act as patient advocate, ensuring privacy, dignity and confidentiality are met.

To report any issues that are identified by patients or their relatives on a timely basis

To ensure that all provision of nursing care is documented on a timely basis and accurately reflects the patient experience

To ensure that individual consultant care protocols are followed.

To ensure a high standard of infection control and the prevention of all avoidable healthcare associated infections.

To administer all drugs and medications as per the local policies and procedures

To report to the senior nurses any nursing issues of significance or concern

To ensure that all policies, procedures, guidelines and work instructions that relate to nursing are followed.

To maintain sound and effective working relationships and communication with all hospital staff and consultants.

Professional:

To complete the competency portfolios within allocated timeframes and ensure that all clinical training requirements are fulfilled according to local requirements and the framework.

To successfully complete the Immediate Life Support course on an annual basis, as per Group policy

To ensure personal continuing professional development (CPD) is maintained to comply with NMC registration, including Revalidation requirements

To ensure that all mandatory training is attended and completed within the required timeframes

To maintain and demonstrate current awareness regarding developments in nursing and service

To attend organisational meetings and functions, as required.

Managerial:

To efficiently manage personal workload, ensuring that resources are used effectively.

To comply with all aspects of the Health & Social Care Act 20and ensure that the requirements of the Care Quality Commission (CQC) are met.

To ensure that Customer Care standards are adhered to.

To undertake and participate in appraisal reviews as per group policy

To participate in the induction / orientation of new staff.

To ensure that equipment is regularly checked and that any non-conformity is reported on a timely basis.

To comply with all hospital policies that are relevant to the role and area of working

Health & Safety:

To ensure the department complies with all health and safety requirements and that appropriate policies and procedures are adhered to.

To ensure the safety of all members of staff, visitors and patients

To ensure that all near-misses or non-compliances are reported and appropriate actions taken, as required

To undertake risk assessments and participate in Health & Safety audits, as required.

Financial:

To effectively manage personal workload and ensure that all resources are used efficiently.

To ensure that all clinical revenue systems are adhered to

To support all efforts in relation to income generation

Key Competencies:

Up to date clinical skills

Line management

Performance management

Managing against a budget

Building relationships with key external stakeholders (e.g., Consultants and GP’s)

Leading & developing a team

Information collection and management

Planning, organising and ability to think ahead and anticipate issues

Problem solving

Attention to detail

Decision making skills

Confidentiality

Ability to work under pressure and be comfortable dealing with and implementing changing priorities

Hands on approach to meeting service needs not just in relating to referral management but across the service

Customer service orientated

Initiative

Reliability

Ability to understand and work in a politically sensitive environment, achieving results without compromising the company, colleagues and stakeholders.

Flexibility within role