The role of "UEC Delivery & Improvement Lead/SCC Commander" at NHS Staffordshire & Stoke-on-Trent Integrated Care Board involves two main functions within the Urgent & Emergency Care (UEC) team.
- UEC Delivery & Improvement Lead: This part of the role focuses on leadership in developing and implementing projects that enhance local health outcomes. Key responsibilities include:
- Leading initiatives aligned with strategic objectives and performance targets.
- Creating integrated improvement and delivery plans with stakeholders.
- Overseeing service transformation plans, quality audits, and managing contracts with healthcare providers.
- Ensuring financial and performance targets are met and maintaining positive relationships with internal and external partners.
- This part of the role is primarily performed over two weekdays.
- SCC Commander: The second aspect involves managing the System Co-ordination Centre (SCC), where the postholder will:
- Oversee day-to-day SCC operations, lead daily system coordination calls, and implement actions to improve patient care and manage system pressures.
- Monitor patient flow and respond to demand changes in real-time to optimize service delivery.
- Work in a highly political environment to drive performance improvements and maintain strategic alignment.
- This role requires working two weekend days per month.
Overall, the successful candidate will collaborate closely with senior leaders across Integrated Care System (ICS) partners to achieve targeted health improvements and ensure effective service delivery.
This is an exciting opportunity for an experienced NHS Senior Manager to join the Urgent & Emergency Care (UEC) team at Staffordshire & Stoke-on-Trent ICB. This roles covers 2 areas within the UEC team. Part of the role will be focusing on the day to day leadership of the System Co-ordination Centre (SCC) and will be part of a 7 day rota to fulfil this function.
In addition to this the UEC Delivery & Improvement Lead will work across the system to support the development and implementation of work streams and projects associated with the UEC System and the wider integration agenda which will deliver measurable improvements in local health outcomes and ensure that strategic objectives and performance targets associated with the UEC are met.
Working as part of a team the successful candidate will be responsible for the ICB UEC Strategic Delivery & Improvement Plan including service redesign and contract management.
The postholder will work to the Head of Delivery and Improvement to lead programmes of work that will deliver measurable improvements in local health outcomes and ensure that strategic objectives and performance targets are met and that the required contributions to corporate policies and strategy are made.
Working closely with the Deputy Directors, Heads of Delivery and Improvement, Clinical Directors, and other stakeholders from across the system, the postholder will lead on an element of strategic improvement, operational and project management of specific areas of strategic activity in line with national and local strategies and delivery plans, including system transformation. System working will require working with Senior leaders across the ICS partner organisations.
About us
Working as part of a team the successful candidate will work across the UEC Portfolio in a split role,as a Delivery & Improvement Lead for the portfolio & SCC Commander.
As a UEC Delivery & Improvement Lead, the successful candidate main duties would include:
leading programmes of work that will deliver measurable improvements in local health outcomes and ensure that strategic objectives and performance targets are met and that the required contributions to corporate policies and strategy are made.
Responsible for developing and implementing integrated improvement and delivery plans with key stakeholders across the integrated care system.
Responsible for the development and implementation of, service transformation plans, business plans, service specifications and quality audits and improvement plans.
Responsible for ensuring contracts with specified providers deliver the specified outcomes for patients
Ensuring that services are commissioned and procured in line with competition law, standing financial instructions and local partnership frameworks and ensuring contestability in the way that the ICB commission and procure services.
Responsible for the achievement and maintenance of performance targets with reference to maintaining performance indicators, within the services and contracts that are managed by the portfolio.
Responsible for managing budgets for designated service. Work closely with finance managers to set baseline budgets and to monitor and account for the financial performance of commissioned activities.
Responsible for positive relationship management across a range of ICB internal and external stakeholders and for broader partnership working, developing productive working relationships, joint approaches, and lead arrangements with others to maximise the ICB role in transformation, redesign and delivery. The post holder must be able to work collaboratively and positively with multi-partners in challenging environments.
This part of the role would be delivered over 2 weekdays per week.
The second part of the role as a SCC Commander, will include leading the System Co-ordination Centre on allocated days as the SCC Commander.
Main duties for the successful candidate in the role of SCC Commander would include:
Being responsible for the oversight and delivery of the SCC function supported by a team of colleagues.
Acting as the Chair of the daily system calls for SSOT ICS ensuring clear actions are identified, recorded and implemented whilst promoting system coordination, delivery of patient care and the management of escalation and risk.
To work with system partners and regional colleagues to respond to demand and capacity changes, proactively monitoring patient flow across the system to deliver a coordinated response which will improve patient outcomes and experience
To determine and enact real time decisions and actions for system partners to effect rapid impact to resolve issues of system pressure, escalation and risk
To ensure appropriate reporting and data feeds are in place to support this work
To operate in a highly political and sensitive environment
Leading the system to achieve and maintain performance targets associated with Staffordshires UEC systems and associated partners. Taking an innovative and proactive approach to the management of the urgent care system and flow, identifying and implementing solutions where performance is off track.
This part of the role will be delivered over 2 days per week and will include working 1 Saturday & 1 Sunday per month on a rotational basis.
The postholder will work to the Head of UEC Delivery and Improvement to support the team to deliver measurable improvements in local health outcomes and ensure that strategic objectives and performance targets are met and that the required contributions to corporate policies and strategy are made. System working will require working with Senior leaders across the ICS partner organisations.
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