Team Administrator inEaling inEaling PUBLISHED MON 11 NOV 2024

Band 4: £31,081 to £33,665 a year per annum incl. HCAS PERMANENT GOOD SALARY

MENTAL HEALTH NHS PENSION

West London NHS Trust rmGDopzK

Opportunity to work in a leading national provider of mental health care, contributing to impactful services in the community.

Comprehensive training and development opportunities that promote both professional and personal growth.

Competitive salary alongside generous benefits, including 27 days of annual leave and access to the NHS Pension scheme.

Flexible work-life options that support employee well-being and balance.

Engaging and diverse work environment that celebrates differences and fosters an inclusive culture.

Job satisfaction derived from supporting crucial forensic services and making a tangible difference in patients' lives.

The West London NHS Trust is seeking a Band 4 Team Administrator for its Specialist Community Forensic Team, a key position within one of the largest mental health care providers in the UK. The role involves providing comprehensive administrative support to the team, which includes managing diaries, facilitating internal and external communications, maintaining stock levels, and ensuring efficient administrative processes are upheld. The ideal candidate will possess strong organisational and communication skills, along with a proficient background in word processing, Excel, data collection, and minute-taking.

In addition to administrative responsibilities, the Team Administrator will liaise with various stakeholders such as courts, solicitors, and external agencies regarding clients. The successful applicant will benefit from a supportive work environment that values diversity and professional development, offering training opportunities, competitive salary, NHS pension scheme, a minimum of 27 days annual leave, and various discounts.

An exciting opportunity has arisen within West London Forensic Service for the role of Band 4 Team Administrator working for the Specialist Community Forensic Team.

West London NHS Trust is one of the largest providers of mental health care in the country. We are also a leading national provider of secure and specialist mental healthcare. We currently provide community based forensic care to 8 North West London Boroughs.

At WLNHST we don't just accept difference we actively celebrate it and support it for the benefit of our staff, our patients and our community. We are proud to be part of an equal opportunity work place.

The ideal candidate will have a full range of administrative skills with the ability to prioritise workload, have a high level of word processing and excel skills, experience of diary management, data collection and minute taking. They must also possess excellent communication skills and have a flexible approach to working.

We are seeking to appoint a confident, organised, proactive and approachable person for the role.

A full range of training opportunities will be offered in order to support professional and personal development.

As well as job satisfaction in return we can offer a good salary, work life options arrangements, the opportunity to join the NHS Pension scheme, a minimum of 27 days' annual leave and a variety of NHS discounts.

The Team Administrator will be responsible for the organisation and provision of a full and comprehensive administrative support service to all members of a hub within the Specialist Community Forensic Team. They will facilitate and carry out liaison both internal/external with service users and colleagues. They will be responsible for maintaining correct stock levels and will facilitate and support monthly meetings. They will be responsible for obtaining relevant information on clients and providing a high standard of record keeping. They will be required to monitor generic emails and maintain databases.

About us
1. To be responsible for the organisation and provision of a full and comprehensive administrative support service to members of the Specialist Community Forensic Team.

2. To facilitate and carry out liaison both internal/external with service users and colleagues.

3. To maintain, develop and ensure the efficient provision of administration processes and systems in order to support the delivery of a high quality service.

4. To be responsible for ordering and maintaining correct stock levels within the service.

5. To plan, manage and prioritise own workload for the Specialist Community Forensic Team Service.

6. To provide effective diary management and support for members of the Specialist Community Forensic Team.

7. To work in a co-ordinated, co-operative and flexible way with the Team and the Deputy Head of Administration to identify core forms and standard procedures which reflect best practice and to adopt across all areas.

8. To facilitate, attend the Specialist Community Forensic Team Service Team meetings.

9. To be responsible for liaison with courts, judges, solicitors, special hospitals, hostels, external agencies and prisons regarding patients referred or assessed by the Specialist Community Forensic Team.

10. To organise and time manage meetings, book venues and the overall diary for the Specialist Community Forensic Team as required.

11. To be responsible for obtaining and providing relevant collateral information on clients referred to the team. This includes extensive research into the medical background of the client.

12. To prepare and maintain an accurate recording system regarding clients that have been assessed and following their progress from hospital to discharge.

13. To provide a high standard of record keeping including electronic data entry using RIO and any other relevant systems.

14. To prepare agendas and taking minutes for complex meetings.

Further information available via attached candidate pack.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

More about MENTAL HEALTH

Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...

Useful skills for a Team Administrator: Click to view

To work as a Team Administrator in the UK, you will need a combination of technical, organizational, and interpersonal skills. Here are some key skills that are typically required for this role:

1. Organizational Skills: Ability to manage multiple tasks, prioritize work, and keep the team organized and on track.

2. Communication Skills: Strong verbal and written communication abilities to effectively interact with team members, clients, and stakeholders.

3. Administrative Skills: Proficiency in general administrative tasks such as scheduling, record-keeping, and document management.

4. IT Literacy: Familiarity with common office software (e.g., Microsoft Office Suite, Google Workspace) and may also include knowledge of project management tools (e.g., Trello, Asana).

5. Time Management: Ability to manage time efficiently and meet deadlines.

6. Attention to Detail: Ensuring accuracy in documents, reports, and other communications is crucial.

7. Interpersonal Skills: Ability to build relationships and work collaboratively with others, while also being able to handle conflicts and challenges diplomatically.

8. Problem-Solving Skills: Ability to identify issues and develop solutions quickly and efficiently.

9. Adaptability: Being flexible and open to change in a fast-paced environment, as teams may shift priorities frequently.

10. Customer Service Orientation: Providing support and assistance to team members and other departments as needed, maintaining a professional and positive attitude.

11. Basic Financial Skills: Understanding budgeting and financial tracking may be beneficial, depending on the role.

12. Confidentiality and Discretion: Handling sensitive information with care and professionalism is crucial.