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Ward AdministratorinPrescotinPrescotPUBLISHED THU 9 JAN 2025

Band 2  PERMANENT  GOOD SALARY 

MULTI-DISCIPLINARYNHS

Mersey and West Lancashire Teaching Hospitals NHS TrustFollow Mersey and West Lancashire Teaching Hospitals NHS Trust

Opportunity to work flexibly across various wards, gaining diverse experience and developing versatile skills.
Engage directly with patients and their families, providing essential support and creating a welcoming environment.
Play a crucial role in the smooth operation of the ward, contributing to overall patient care and satisfaction.
Ability to resolve problems and inquiries, fostering a courteous atmosphere that enhances communication.
Involvement in various administrative tasks, such as booking appointments and managing patient records, ensuring essential operations are maintained.
Collaboration with a multi-disciplinary team, enhancing teamwork skills and professional relationships.
Potential for career development through involvement in ward meetings, educational courses, and exposure to specialized areas.
The role of Ward Administrator at Mersey and West Lancashire Teaching Hospitals NHS Trust involves providing comprehensive administrative support on identified wards to ensure smooth operations for staff and patients. Key responsibilities include booking outpatient appointments, managing patient admission and discharge processes, resolving inquiries, maintaining accurate records on the PAS system, and arranging transportation and accommodation for out-of-area patients and their relatives. The administrator will also deliver and collect mail, handle stationery supplies, and support the ward manager with clerical tasks and data quality maintenance.

Additional duties may involve covering specialized areas like AMU and ICU, where responsibilities can include preparing case notes, generating patient review lists, and assisting with emergency out-of-hours support. The role requires strong communication and organisational skills to work effectively with diverse teams and maintain high standards of service while adhering to Trust policies. The position demands flexibility in tasks to adapt to changing priorities and might require participation in additional training or meetings.
Opportunity to work flexibly across various wards, gaining diverse experience and developing versatile skills.
Engage directly with patients and their families, providing essential support and creating a welcoming environment.
Play a crucial role in the smooth operation of the ward, contributing to overall patient care and satisfaction.
Ability to resolve problems and inquiries, fostering a courteous atmosphere that enhances communication.
Involvement in various administrative tasks, such as booking appointments and managing patient records, ensuring essential operations are maintained.
Collaboration with a multi-disciplinary team, enhancing teamwork skills and professional relationships.
Potential for career development through involvement in ward meetings, educational courses, and exposure to specialized areas.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Ward Administrator:
To work as a Ward Administrator in the UK, you typically need a combination of administrative skills, healthcare knowledge, and interpersonal abilities. Here’s a breakdown of the key skills and qualifications that are generally required:
Administrative Skills:
1. Organizational Skills: Ability to manage and prioritize multiple tasks efficiently.
2. Data Entry and Management: Proficient in using hospital information systems and databases.
3. Record Keeping: Skills in maintaining accurate and confidential patient records and administrative documentation.
4. Scheduling: Experience in managing staff rosters, appointments, and maintaining ward schedules.
Communication Skills:
1. Verbal Communication: Ability to effectively communicate with healthcare staff, patients, and their families.
2. Written Communication: Proficiency in writing reports, memos, and other correspondence.
3. Interpersonal Skills: Ability to build relationships with staff, patients, and visitors, and handle inquiries or complaints effectively.
IT Skills:
1. Computer Literacy: Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with healthcare management software.
2. Data Management: Ability to analyze and report on data, including budgets, staffing levels, and patient flow.
Financial and Resource Management:
1. Budgeting Experience: Understanding of financial processes, including invoicing and resource allocation.
2. Inventory Management: Skills in managing supplies and equipment within the ward.
Knowledge of Healthcare:
1. Understanding of NHS Policies: Familiarity with healthcare regulations, NHS frameworks, and departmental protocols.
2. Health and Safety Awareness: Knowledge of health and safety standards in a hospital setting.
Personal Attributes:
1. Attention to Detail: High level of accuracy and attention to detail in all tasks.
2. Problem-Solving Skills: Ability to identify issues proactively and develop effective solutions.
3. Flexibility and Adaptability: Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
Qualifications:
- Educational Background: Typically, a minimum of GCSEs in English and Mathematics, and often relevant vocational qualifications (e.g., NVQ in Business Administration).
- Experience: Previous experience in an administrative role, particularly in a healthcare setting, is often preferred.
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