Leeds Teaching Hospitals r54Paij9
Candidates should possess operational experience in Hotel Services functions, strong leadership skills, and the ability to implement consistent service provisions. The position demands a proactive approach in addressing issues, maintaining high performance, and ensuring compliance with infection control and food safety standards. The ideal applicant will demonstrate strong communication skills, be motivated to achieve excellent patient environment standards, and have a passion for improving the overall hospital experience for patients.
The Facilities Patient Environment team have an exciting opportunity for the role as an Assistant Facilities Manager on the St James site to have emerged. The successful candidate will be required to 37.5hrs per week which will include some weekend/evening working with flexibility when required, dependent upon needs of the service.
The posts primary function is to assist the Facilities Manager on one of our focal blocks at St James. The role would predominantly have the responsibility for the day to day management of key services such as, Cleaning, and Patient Meal Service delivery, whilst supporting cleaning response and circulation cleanliness.
Expected Shortlisting Date
02/01/2025
Planned Interview Date
10/01/2025
The successful candidate would be expected to liaise with a range of multi-disciplinary teams, within both the clinical and facilities teams, across the Trust to ensure that facilities services are achieved within specified timescales and to the optimism standards. The fostering of close working relationships will be essential with colleagues in our Clinical CSUs and Estates to ensure that the best possible standards are maintained and continually improved upon, in ensuring that all customers to the Trust, have an excellent experience whilst at the hospital.
Duties include:-
Day to day Management of a 24/7 service
Supporting the St Jamess facilities management team
Ensuring high standards of cleanliness in all areas relevant to service profile
Ensuring the effective and safe delivery of our patient meal service
The leadership of the operational Supervisory team
High visibility amongst the block profile by being proactive in identifying and resolving issues
About us
JOB PURPOSE
To assist the Facilities Manager Patient Environment in being the first point of contact for all facilities within the allocated area ensuring that all services meet the expectation of the patient, client and agreed service levels.
To assist the Facilities Manager Patient Environment in achieving their allocated area action plan and targets by leading and managing the Facilities supervisors and operational team in a day to day basis.
To assist the Facilities Manager Patient Environment in ensuring that the agreed allocation so ensuring the agreed departmental, divisional and trust policies and procedures are met.
To complete any administrative tasks that are necessary for the smooth running of their block.
3. JOB DIMENSIONS
Services assisting responsible:-
Direct management
Housekeeping Services
Domestic Services
Patient Food Services
Receptions.
Indirect management (outcomes and through an SLA)
Block Portering issues
Pest Control
Waste
Handy Man Service
The environment in conjunction with Estates and Clinical colleagues
Window Cleaning
Linen and Laundry
*Expenditure£1,800,000
*Income£20,000
*Staffing 200 staff
*Indicative of direct responsibility
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
Have operational experience and knowledge in the complete range of Hotel Services function.
To have current experience in managing operational supervisors and staff.
Have the ability, with guidance, to implement systems into the work place that ensure consistent service provision
To have demonstrated the ability of achieving operational goals and being able to direct supervisors and staff on a day to day basis.
To be able to perform all administrative tasks and be able to use any IT system as appropriate to the role.
6. THE LEEDS WAY VALUES
Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All our actions and endeavours will be guided and evaluated through these values
Additionally the following are core values which relate specifically to this post:
7. CORE VALUES
The post holder will have the desire to achieve the very best PatientEnvironment standard and the belief that Leeds Teaching Hospitals NHS Trust will be one of the leading Patient Environment services nationally
The post holder will be motivated and take direction with the ability to work within a team and to achieve the goals set for him/her.
The post holder will be able to motivate his/her team to achieve their goals both in a timely manner and within the Trust agreed practices and procedures.
The postholder will ensure a positive working relationship especially with nursing team and infection prevention and control team members.
The post holder will have a passion for the patient environment and ensuring that the patient experience is the very best possible.
8. CORE BEHAVIOURS AND SKILLS
There is an essential that the post holder will perform all his/her operational management duties in a professional manner that set an example for all his/her operational management team.
To be able to mentor/encourage his/her individual operational supervisory Patient Environment team in appropriate management style, practices that get the most of his/her team members.
To be able to deal with situations successfully and if necessary use and adhere to the Trust disciplinary, capability and grievance procedure.
9. CORE KNOWLEDGE AND UNDERSTANDING
Professional
Have a current knowledge of all infection control techniques. Cleaning techniques, practices and the ability to identify issues of underperforming functional areas and be able to deal with the issues so rectifying the core problems.
To have a current knowledge of patient food services practices both legal and Trust food safety requirements and to be able to give on the spot advice to his/her supervisor/ housekeeping team.
To have knowledge base of all aspects of the PEAT requirements.
Understanding
To understand the need to ensure that the agreed operational systems are implemented on a day to day basis.
To understand that all administrative and IT tasks are kept up to date, are accurate and are filed accurately.
To understand what is a good environment and assist in using the agreed systems to improve the environment within the available resources.
To understand the basic principles of all the Trust Human Resources policies, practices and procedures.
9. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY
Management
To assist the Facilities Manager Patient Environment in the day to day delivery of the service and its systems. The post holder will deputise for the Facilities Manager in their absence.
On a day to day basis manage the performance and effectiveness of their supervisors and Patient Environment staff.
To give on the spot advice in practices, procedures and performance of their Patient Environment Supervisor and staff.
To spend a significant amount of time on the shop floor so having a good understanding on what is happening on that shift.
To build relationships with all levels of staff from Senior Sister down within each functional area.
To assist in the implementation of all the operational. Administrative systems that have been directed by the agreed Patient Environment strategy.
To monitor the performance on a day to day basis of all aspects of the Patient Environment function and deal with any substandard performance.
To ensure that all staff receive infection control training with annual refresher, and that best practices/protocols are implemented, followed and adhered to at all times.
To ensure that all trust agreed infection control policies, practices and procedures are adhered to.
To ensure daily that the service provision remains within financial and weekly paid hours targets.
To implement any of the Human Resources policies, e.g. sickness, capability, grievances, recruitment etc.
To promote excellent industrial relations within Patient Environment and Facilities.
To work with potential new suppliers and current ones in ensuring effectiveness of their performance in delivery and service.
Administration
To make and maintain any records of staff and service provision that is identified by the Deputy Head of Facilities.
To produce a performance indicator document within agreed timescale.
To operate any appropriate identified computer management system and ensure that the information stored is accurate and up to date.
To record and produce any minutes, letters etc that are needed for the smooth running of Patient Environment.
Health and Safety/Risk Management
All staff are responsible for working with their colleagues to maintainand improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system.
Equality and Diversity
The jobholder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
Training and Personal Development Continuous Professional Development
The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role.
Respect for Patient Confidentiality
The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.
11. COMMUNICATION & WORKING RELATIONSHIPS
The post holder will be a senior member of Patient Environment and Facilities and therefore will be in constant communication with most levels of the organisation.
The post holder will have a close working relationship with the Facilities Manager Patient Environment.
PHYSICAL EFFORT
This post is a highly demanding job that has a range of physical effort.
This physical effort changes throughout the day from continually being on their feet and walking long distances to sitting down and completing forms and reports for long periods of the day.
Due to the service being 24 hours, 7 days a week having to attend those different shifts can cause physical tiredness due to continually changing work hours.
The post holder does not routinely lift people/equipment but may at times have to fulfil a Patient Environment operators role when teaching/demonstrating Patient Environment systems.
MENTAL EFFORT
The mental effort in performing this post is consistent as there is huge pressure from above to ensure good performance of their particular area.
This is substantial as they have to manage a vast number of operational staff that bring a fair degree of mental pressure in both encouraging them to perform or dealing with complex socialproblems.
There is also a considerable mental effort in exercising the Trusts Human Resource policy for example, sickness, disciplinary etc.
With cleaning being nationally high profile this can cause a lot of mental effort being consistently in the spotlight.
The working of different shifts patterns can cause substantial mental effort and tiredness.
EMOTIONAL EFFORT
There is emotional effort as the post holder works in many clinical areas where they are seeing fellow human beings suffering or in a confused vulnerable state.
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