Diamond Medical Group rfvJHbd1
- Taking telephone calls from patients when they want to make an appointment and entering the details onto the computer
- Encourage patients to use online consultation methods in line with practice policies
- Deal with patients when they arrive for their appointment, in the correct way
- Answer queries and handling questions both face to face and over the phone
- Provide the correct information to the patient when they phone regarding their results
- Take messages from patients and hospitals and informing the relevant person of any information they may need
- Working with others as a team ensuring that you leave any information with your other colleagues, which they may need to deal with, so that the practice is run to a high standard and offers excellent continuing care to its patients
- Liaising with the hospitals to resolve queries
- Helping the patients with any problems they may have regarding their hospital visit, when their appointment is etc
- Requesting hospital transport for a patient who has difficulty getting to a hospital appointment
- Use extended access appointments
- Register new patients to the practice
- Follow the practice policy regarding DNAs
- Open and date stamp post, making it available for scanning in a timely manner
- Obtain medical notes urgently if the doctor requires them; find notes from the filing cabinets and returning them to the appropriate body when required
- Any necessary filing
- Any necessary scanning
We are a busy GP surgery in Leeds 7 working across 4 sites and want to recruit to our reception team. We are looking for motivated people to work as part of a team undertaking reception and administrative duties within the practice. Previous experience in general practice would be preferred but someone with a background in a customer service environment would be considered
To receive, assist and direct patients to accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Taking telephone calls from patients when they want to make an appointment and entering the details onto the computer
- Encourage patients to use online consultation methods in line with practice policies
- Deal with patients when they arrive for their appointment, in the correct way
- Answer queries and handling questions both face to face and over the phone
- Provide the correct information to the patient when they phone regarding their results
- Take messages from patients and hospitals and informing the relevant person of any information they may need
- Working with others as a team ensuring that you leave any information with your other colleagues, which they may need to deal with, so that the practice is run to a high standard and offers excellent continuing care to its patients
- Liaising with the hospitals to resolve queries
- Helping the patients with any problems they may have regarding their hospital visit, when their appointment is etc
- Requesting hospital transport for a patient who has difficulty getting to a hospital appointment
- Use extended access appointments
- Register new patients to the practice
- Follow the practice policy regarding DNAs
- Open and date stamp post, making it available for scanning in a timely manner
- Obtain medical notes urgently if the doctor requires them; find notes from the filing cabinets and returning them to the appropriate body when required
- Any necessary filing
- Any necessary scanning
We are a busy GP surgery in Leeds 7 working across 4 sites and want to recruit to our reception team. We are looking for motivated people to work as part of a team undertaking reception and administrative duties within the practice. Previous experience in general practice would be preferred but someone with a background in a customer service environment would be considered
To receive, assist and direct patients to accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
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