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ReceptionistinLeedsinLeedsPUBLISHED FRI 22 DEC 2023

 PERMANENT 

Diamond Medical GroupFollow Diamond Medical Group

  • Taking telephone calls from patients when they want to make an appointment and entering the details onto the computer
  • Encourage patients to use online consultation methods in line with practice policies
  • Deal with patients when they arrive for their appointment, in the correct way
  • Answer queries and handling questions both face to face and over the phone
  • Provide the correct information to the patient when they phone regarding their results
  • Take messages from patients and hospitals and informing the relevant person of any information they may need
  • Working with others as a team ensuring that you leave any information with your other colleagues, which they may need to deal with, so that the practice is run to a high standard and offers excellent continuing care to its patients
  • Liaising with the hospitals to resolve queries
  • Helping the patients with any problems they may have regarding their hospital visit, when their appointment is etc
  • Requesting hospital transport for a patient who has difficulty getting to a hospital appointment
  • Use extended access appointments

  • Register new patients to the practice
  • Follow the practice policy regarding DNAs
  • Open and date stamp post, making it available for scanning in a timely manner
  • Obtain medical notes urgently if the doctor requires them; find notes from the filing cabinets and returning them to the appropriate body when required
  • Any necessary filing
  • Any necessary scanning

We are a busy GP surgery in Leeds 7 working across 4 sites and want to recruit to our reception team. We are looking for motivated people to work as part of a team undertaking reception and administrative duties within the practice. Previous experience in general practice would be preferred but someone with a background in a customer service environment would be considered

To receive, assist and direct patients to accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.


Useful skills for a Receptionist:
To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
 


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