Receptionist inLeeds inLeeds PUBLISHED 22 DEC 2023

• Taking telephone calls from patients when they want to make an appointment and entering the details onto the computer
• Encourage patients to use online consultation methods in line with practice policies
• Deal with patients when they arrive for their appointment, in the correct way
• Answer queries and handling questions both face to face and over the phone
• Provide the correct information to the patient when they phone regarding their results
• Take messages from patients and hospitals and informing the relevant person of any information they may need
• Working with others as a team ensuring that you leave any information with your other colleagues, which they may need to deal with, so that the practice is run to a high standard and offers excellent continuing care to its patients
• Liaising with the hospitals to resolve queries
• Helping the patients with any problems they may have regarding their hospital visit, when their appointment is etc
• Requesting hospital transport for a patient who has difficulty getting to a hospital appointment
• Use extended access appointments

• Register new patients to the practice
• Follow the practice policy regarding DNAs
• Open and date stamp post, making it available for scanning in a timely manner
• Obtain medical notes urgently if the doctor requires them; find notes from the filing cabinets and returning them to the appropriate body when required
• Any necessary filing
• Any necessary scanning

We are a busy GP surgery in Leeds 7 working across 4 sites and want to recruit to our reception team. We are looking for motivated people to work as part of a team undertaking reception and administrative duties within the practice. Previous experience in general practice would be preferred but someone with a background in a customer service environment would be considered

To receive, assist and direct patients to accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.