Band 3 Support Secretary inLiverpool inLiverpool PUBLISHED FRI 15 NOV 2024

An exciting opportunity has arisen to join and support the administrative team within the Cardiology department based in Aintree, Liverpool University Hospital NHS Foundation Trust.

You will be joining a welcoming and friendly team, helping to provide an effective secretarial service.

It is expected that all applicants will have previous experience of working in the NHS within a secretarial role and possess an understanding and knowledge of medical terminology and possess audio typing skills.

The successful candidate must be able to undertake all administrative duties be well organised, plan own workload and work on own initiative working to strict guidelines, both individually and as part of the wider team.

You will be expected to be a team player and cover for your colleagues during absences.

**Please note this vacancy will close once sufficient applications have been received**

Main duties of the job include:

Typing dictation from audio transcription of clinical correspondence and documentation

Quality check documentation completed in clinical administration support

Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of specialty accordingly

Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed. Check that follow up appointments are arranged in conjunction with patient pathway

Answer the telephone in a promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations

Accurate use of patient information using the PAS

Ensure all letters and discharge summaries are copied to the appropriate professionals including patients

About us

A more extensive list of duties can be found in the job description.

Key responsibilities1. Type dictation from audio transcription of clinical correspondence anddocumentation.2. Quality check documentation completed in clinical administration support.3. Ensure appropriate follow up arrangements/investigations are in place. Liaisewith personal medical secretary of speciality accordingly.4. Complete any tertiary referrals to external Trusts and ensure these arecompleted on the PAS system. Keep track of referrals to ensure patient ispromptly reviewed. Check that follow up appointments are arranged inconjunction with patient pathway.5. Mentor, train and supervise relevant junior staff as required.6. Deal appropriately with concerns from staff in line with Trust policy.7. To answer the telephone promptly and politely, telephoning patients whereappropriate using tact, discretion and empathy in all situations.8. Accurate use of patient information using the Patient administration System(PAS), including registration screen, checking patient details are correct,tracking of case-notes.9. Ensure all letters and discharge summaries are copied to the appropriateprofessionals, including patients.10. Ensure efficient audit processes in place concerning correspondence toensure quality levels maintained and rectify accordingly.11. Obtain information as requested by line manager.12. Attend appropriate training, meetings and education sessions when required13. Work with managers to review working practices, ways of working and findsolutions to problems14. Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures.15. Ensure all mandatory training is up to date and report accordingly.16. Record and input data onto databases and systems as appropriate17. Be able to work as part of a team, promote effective flows in the departmentto cover leave to ensure the office runs smoothly.28. General office duties, including incoming and outgoing mail, e-mail, fax,photocopying. Participate in housekeeping of office environment.* Any other duties required by line manager