Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT) is a large provider of acute services, serving a population of over 750,000 in outer North East London. The trust operates from two sites; Queen's Hospital and King George Hospital. There are approximately 900 beds across both sites. Queens Hospital is the trust's main acute hospital and opened in 2006. It is the main hospital for people living in Havering, Dagenham and Brentwood. The hospital includes a hyper acute stroke unit (HASU), a large birthing centre, a renal dialysis unit and specialist neuroscience centre. The Emergency Department (ED) treats over 150,000 walk-in and ambulance emergencies each year. King George Hospital opened at its current site in Ilford in 1995 and provides acute and rehabilitation services for residents across Redbridge, Barking & Dagenham, and Havering, as well as providing some services to patients from South West Essex. We are looking for a highly motivated, responsible person with a strong background in customer service and complaints to be able to join our Clinical care group of Surgery, Anaesthetics and Critical Care. This is an essential position that involes the management of patient compliants within strict timeframes.
To work as an integral part of the Divisional Management Team and support the coordination of the Division's quality, safety and risk agenda. Working with the relevant teams the post holder will ensure clinical and quality governance and risk systems and processes are in place in their Division to support safer care, learning and continuous improvement.
About us
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Kaka Adeyemi, Recruitment Advisor, on ext. 5162
Further details regarding the post may be obtained by contacting the manager as per the contact details above.
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