Business Change OfficerinBirminghaminBirminghamPUBLISHED THU 13 MAR 2025

We are looking for a Business Change Officer to join the Transforming Our Digital Workplace programme (ToDW). The ToDW Programme has been set up to provide new laptop and desktop hardware and develop a new secure corporate image based on Windows 11. UKHSA will benefit from having a single cloud-based platform for management of all end user devices which consequently will improve performance, safeguard security decreasing service desk and cyber incidents.The programmes Business Change team will be engaging across the entire estate with stakeholders, colleagues, and internal networking groups working closely with delivery, user communication and business change partners to ensure the technology capabilities being delivered are connected to user requirements.

• Support the business change activity, working with the programme to support the delivery of the business case benefits and outcomes.
• Champion the use of best practice and provide advice and guidance.
• Assess the impact of change on stakeholders to support successful delivery of the change.
• Support the preparation of the change management elements of the Business Case.
• Provide input into the creation of Business Change products.
• Support the Project Manager and delivery partner in preparing and updating the change plan.
• Support with assessment of business readiness criteria before implementation.
• Support the Project Manager with identifying benefits, considering benefits management in business change activities.
• Provide Input into the creation and maintenance of the communications plan.
• Identify stakeholders and include them in the stakeholder engagement plan, building strong working relationships.
• Act as nominated point of contact for queries.
• An active member of the UKHSA Project Delivery Profession Community.

About us

As Business Change Officer, you will be responsible for proactively preparing the business for the impact of the changes being delivered by the programme. You will provide a bridge between the programme and the business to ensure that activities are planned and completed to enable the business to implement the agreed change and realise the business benefits.

This is aligned to the Project Delivery Capability Framework (PDCF) career pathway Business Change Manager 2. You can find more information about the PDCF on the gov.uk homepage (search "Project Delivery Capability Framework").

The Business Change Officer role is part of the Government Project Delivery Profession and UKHSAs Project Delivery Resource Model.

Essential Criteria

• Good understanding and experience of business change and implementation in a project environment or experience of change management in a non-project environment. (lead criteria)
• Excellent communication skills with the ability to build effective working relationships with a range of stakeholders.
• Awareness or experience of using techniques to capture stakeholder needs, assess requirements, and identify delivery options.
• Awareness of business case development, benefits management, and change control.
• Awareness of planning, scheduling, assurance, risk and issue management and governance.
• Ability to work independently in a fast-paced environment with multiple tasks.
• Strong capability in using Microsoft Office applications, specifically Outlook, Word, Excel, and PowerPoint.

Selection Process Details

Stage 1: Application & Sift (Success profiles)

You will be required to complete an application form. You will be assessed on the listed 7 essential criteria, and this will be in the form of a:

• Application form (Employer/ Activity history section on the application)
• 750 word Statement of Suitability.

This should outline how your skills, experience, and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.

The Application form and Statement of Suitability will be marked together.

In the event of a large number of applications we will longlist into 3 piles of:

• Meets all essential criteria
• Meets some essential criteria
• Meets no essential criteria

We will take piles, 'meets all essential criteria' and 'meets some essential criteria' through to shortlisting.

In the event of a large number of applications we will shortlist on:

• Good understanding and experience of business change and implementation in a project environment or experience of change management in a non-project environment.

If you are successful at this stage, you will progress to interview and assessment

Please do not exceed 750 words. We will not consider any words over and above this number.

Feedback will not be provided at this stage.

Stage 2: Interview (Success Profiles)

You will be invited to a (single) remote interview.

Behaviours, experience and technical knowledge will be tested at interview.

Project Delivery knowledge will also be assessed through technical questioning.

The Behaviours tested during the interview stage will be

• Delivering at Pace
• Working Together
• Leadership

Interviews will be held week beginning 14th April. Please note these dates may be subject to change.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Selection Process

Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV.

A reserve list of successful candidates will be held for 12 months. This will allow candidates on the reserve list to be appointed into a job family/comparable role should a suitable post become available.

Eligibility Criteria

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).

Location

This role is being offered as hybrid working based at any of our Core HQs. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London).

Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

Security Clearance Level Requirement

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard.