General Administrator inBirchington inBirchington PUBLISHED FRI 13 DEC 2024

£23,731.84 to £24,726.33 a year PERMANENT
BLOOD PRESSURE QOF

Invicta Health CIC rrHinbK1

Invicta Health CIC is seeking a General Administrator for their Birchington practice, with opportunities for full-time or part-time work. In this role, the administrator will support the practice team through a range of clinical and general administrative tasks, serving as the first point of contact for patients and ensuring they receive appropriate assistance. Key responsibilities include clinical coding and managing patient records, processing medication requests and prescriptions, handling patient registrations, and communicating with healthcare professionals to facilitate effective service delivery.

The General Administrator will also be responsible for answering phone calls, managing enquiries, documenting information accurately, and maintaining filing systems. Additionally, the role involves equipment control duties, opening and securing the practice premises as needed, and supporting the training of new team members. The ideal candidate will portray a professional image while ensuring confidentiality and compliance with coding and clinical guidelines.

Invicta Health has an exciting opportunity for a General Administrator to join the team on a full time/ part time basis.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

As an Administrator, you will provide an important role in supporting the practice team with the day to day running of the practice by undertaking a variety of general and clinical administration duties. You will act as the first point of contact for patients contacting the practice, and work effectively to receive, assist, and direct them in accessing the appropriate healthcare professional or service in a courteous manner ensuring confidentiality. You will provide a welcoming, friendly, and positive image to patients and visitors either in person, via email or via the telephone, portraying the practice in the highest possible professional basis.

About us
Main Responsibilities
Clinical Coding
Analyse patient records, extracting and accurately recording all relevant clinical information.
Accurately code information, following coding protocol and using industry recognised codes.
Examine records and documentation for missing information and ensure correct coding.
Collaborate with clinical colleagues and other healthcare professionals to ensure information accuracy.
Ensure the practice complies with clinical coding guidelines and protocols.
Use DOCMAN to enter QOF data, ensuring correct SNOMED clinical codes are used
Carry out administrative tasks relating to patient records, including filing, and document management.
Prescriptions
Process repeat medication requests, dealing with any query scripts including adding, altering and printing throughout the day.
Process Acute prescriptions with support from the GP and Pharmacists as and when required.
Expedite urgent prescriptions to help ensure a safe and responsive service for our Patients.
Develop and maintain an effective process to manage any prescription backlogs that may occur, escalating any issues.
Liaise with patients, GPs, health professionals and local Pharmacies regarding queries and requests ensuring timely and correct resolution.
Answering incoming telephone calls from chemists and patients, ensuring calls are documented and redirected accordingly during allocated time.
Keep up to date with medication protocols and ensure repeat medication is issued in line with these protocols.
Actively monitor QOF medication reviews and requirements for patients and process accordingly.
Raise any concerns including misuse of drugs to the GP and follow up as necessary.
Distribute any safety alerts that come through to the relevant recipient in a timely manner.
Registrations
Process registrations both regular and temporary as required, using the EMIS system and ensuring complete information, appropriate ID and correct coding.
Update patients personal details and preferences including change of name, address, next of kin and consent.
Ensure all GP2GP transfers are recorded correctly with all necessary information from patient files extracted and added to EMIS accurately and in a timely manner.
Process FP69s, sending occupier letters where necessary.
Process deductions on a weekly basis, ensuring relevant information is gathered, processed, and sent to Primary Care Support England in a timely manner
Advice and guidance
Respond to and redirect all general enquiries, explaining procedures where necessary and processing paperwork where required.
Action EMIS tasks and DOCMAN workflow in a timely manner.
Communication
Answer incoming telephone calls in a timely and professional manner, ensuring calls are documented and actioned and/or redirected as appropriate.
Communicate with GPs, Nurses, and the Clinical Team as necessary including passing information across to processed, chasing documentation, results, and appointment information.
Communicate in writing (letters and electronically) and verbally with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers.
Liaising with GP/Clinicians, forwarding prescription queries.
Monitor the prescriptions and registrations email accounts and action any requests needed, raising any urgent enquiries to your line manager where relevant
Data Handling
Document information received from patients or third-party agencies, accurately on EMIS. For example, urgent blood results from path labs, patients home blood pressure readings and any urgent referral advise provided to them.
Undertake manual and electronic filing and retrieving of paperwork ensuring up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
Equipment and stock control
Efficient filling of sample pots, testing kits, appointment cards, registration paperwork and other necessary aids.
Clearing and re-stocking stationery items in work areas as required ensuring low stock levels are reported to the relevant leads and ensuring a clear desk policy.
Safely accept and record receipt of any vaccine/medication deliveries, ensuring safe storage of items and informing relevant departments.
Pack specimens ready for collection by the local hospital.
Miscellaneous
Opening and locking up of practice premises (where needed) and maintaining security in accordance with practice protocols at all times.
Keep up to date with any new guidance and changes within the team.
Supporting in the training of new team members.

Complete any special duties as outlined by your line manager.

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