Medical Receptionist inWallsend inWallsend PUBLISHED
TUE 5 NOV 2024
PERMANENT GOOD SALARY
Hadrian Health Centre rfKvl4mz
First Point of Contact, As a medical receptionist, you are the welcoming face of the practice, making a positive first impression on patients and helping them feel at ease.
Flexible Employment Options, The opportunity to apply for either full-time or part-time positions allows for better work-life balance and personal scheduling.
Critical Role in Patient Care, Receptionists play an essential role in navigating patients to the appropriate services, contributing to overall patient satisfaction and care quality.
Varied Responsibilities, The job involves a range of administrative tasks that keep the workday dynamic and engaging, preventing monotony.
Team Collaboration, Working effectively with a team of healthcare professionals enhances communication skills and fosters a supportive work environment.
Customer Service Excellence, Delivering high-quality customer service develops valuable interpersonal skills and can be very rewarding when assisting patients with their needs.
Opportunities for Growth, The role can offer pathways for career advancement within the healthcare sector, especially with the acquisition of additional skills and experience.
Hadrian Health Centre is seeking enthusiastic medical receptionists to join their team, with opportunities for both full-time and part-time employment. The role involves serving as the first point of contact for patients, providing a welcoming and professional atmosphere. Key responsibilities include managing inbound and outbound calls, assisting patients with navigating services, performing various administrative tasks, and ensuring effective communication among the practice team and external agencies. Additional duties include processing repeat medications and handling requests such as fit notes and patient registrations. Strong customer service skills are essential for success in this busy environment.
We are looking for medical reception staff to join our team of superb receptionists who work across two sites. We are happy to consider applications from candidates who are interested in either full-time or part time employment.
Reception staff play an incredibly important part of our team and are the first point of contact for our patients.
- To act as a welcoming and professional first point of contact for patients and organisations contacting the Practice
- Care navigate patients to the most appropriate service for their needs
- Provide a range of administrative duties
- Contribute to the smooth running of the practice
- Assist in effective communication between all members of the practice team, patients and other external agencies
About us
- Working in a busy environment, deal with inbound and outbound telephone calls in a timely and professional manner
- Provide an excellent level of customer service to patients over the phone, face to face or electronically
- Care navigate patients to the most appropriate service for their needs
- Solve a wide range of queries and requests from patients and other external agencies by following practice polices and processes
- Process repeat medication, fit note, patient online access and e-consultation requests
- Register new patients to the practice
- Any other duties as required
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Useful skills for a Medical Receptionist:
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To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.
2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.
3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.
4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.
5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.
6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.
7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.
8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.
9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.
10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.
11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.
12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.
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