Clinical Support Worker - OutpatientsinGillingham inGillinghamPUBLISHED TUE 12 NOV 2024

Band 2 PERMANENT GOOD SALARY

NHSWEEKEND

Medway NHS Foundation Trustr4SHtV4X

Opportunity to make a positive impact on patient care by directly assisting patients and the medical team.

Role involves diverse responsibilities, including clinical support, customer care, and administrative tasks, providing a well-rounded experience.

Supportive work environment with a commitment to values of diversity, inclusion, and respect for individuals.

Flexibility in work shifts allows for a better work-life balance and adaptability to personal schedules.

Comprehensive training and development opportunities to enhance skills and knowledge in healthcare.

The role allows for involvement in the delivery of high-quality patient care, contributing to a better overall experience for patients.

Transportation is provided for the Gravesend satellite unit, making it easier to fulfill job responsibilities.

Job Summary: Clinical Support Worker - Outpatients

Medway NHS Foundation Trust is seeking a Clinical Support Worker for their Outpatients team in Gillingham. This role (Band 2, £23,615 per annum/pro rata) involves welcoming patients, assisting with clinical procedures, and performing administrative tasks. The candidate must be enthusiastic, willing to learn, and flexible with shift patterns, including occasional weekends and evenings. Responsibilities include supporting patient care, preparing medical records, and ensuring a positive patient experience while adhering to the Trust's values of boldness, inclusion, and teamwork. Taxi transport will be provided for clinics at a satellite unit in Gravesend. The Trust is committed to diversity and fair treatment in the recruitment process.

Opportunity to make a positive impact on patient care by directly assisting patients and the medical team.

Role involves diverse responsibilities, including clinical support, customer care, and administrative tasks, providing a well-rounded experience.

Supportive work environment with a commitment to values of diversity, inclusion, and respect for individuals.

Flexibility in work shifts allows for a better work-life balance and adaptability to personal schedules.

Comprehensive training and development opportunities to enhance skills and knowledge in healthcare.

The role allows for involvement in the delivery of high-quality patient care, contributing to a better overall experience for patients.

Transportation is provided for the Gravesend satellite unit, making it easier to fulfill job responsibilities.

Clinical Support Worker - Outpatients

Division: Planned Care

Care Group: Peri-operative & Critical Care

Band: 2

Salary: £23,615 per annum/pro rata

Interview Date: TBC

We are recruiting for a Clinical Support Workerwho shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

We are looking for an enthusiastic and energetic individual to join our busy Outpatients team. The role involves welcoming patients to the department and assisting the medical team with some clinical procedures.

The role will also require administrative and basic computer work on occasion. The successful postholder will also be expected to assist with clinics at our Gravesend satellite unit (taxi transport is provided).

A willingness to learn new things is essential. You will need to flexible in regard to shift patterns with some weekend and evening work will be required on occasion.

Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

About us
Undertake a range of delegated duties to deliver agreed plans of care under the supervision of trained staff

Provide excellent customer care skills to ensure patients come first

To ensure patients receive high quality care and a good patient experience, having regard for their customs, religious beliefs and doctrines

Recognise and avoid situations that may be detrimental to the health and wellbeing of the individuals

To act as an advocate for patients within the department, to ensure a patient orientated approach to the delivery of care

Prepare medical records prior to patients attending their clinic appointments.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...

Useful skills for a Clinical Support Worker - Outpatients: Click to view

To work as a Clinical Support Worker (CSW) in the UK, you typically need a combination of personal attributes, practical skills, and knowledge relevant to the role. Here’s a list of key skills and qualities that are often essential:

1. Communication Skills: Effective verbal and written communication is crucial when interacting with patients, families, and healthcare professionals.

2. Empathy and Compassion: Understanding and being sensitive to the needs and feelings of patients is vital in providing support and care.

3. Teamwork: Ability to work collaboratively with other healthcare staff, including nurses, doctors, and other support workers.

4. Attention to Detail: Being vigilant and accurate in tasks to ensure patient safety and proper care delivery.

5. Basic Clinical Skills: Familiarity with basic clinical procedures, such as taking vital signs, assisting with mobility, or basic patient hygiene.

6. Emotional Resilience: Being able to cope with the emotional demands of the job, especially in challenging or distressing situations.

7. Organizational Skills: Ability to prioritize tasks, manage time effectively, and keep organized records.

8. Adaptability: Flexibility to respond to varying patient needs and changing healthcare environments.

9. Basic IT Skills: Competence in using hospital systems, care management software, and other technology as necessary.

10. Health and Safety Awareness: Knowledge of basic health and safety protocols to ensure a safe working environment for both patients and staff.

11. Understanding of Patient Confidentiality: Awareness of data protection and confidentiality laws (e.g., GDPR) related to patient information.

12. Cultural Competence: Being respectful and understanding of diverse cultures and backgrounds of patients.

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Clinical Support Worker - OutpatientsinGillinghaminGillinghamPUBLISHED TUE 12 NOV 2024

Medway NHS Foundation Trustr4SHtV4X

Clinical Support Worker - OutpatientsinGillingham inGillinghamPUBLISHED TUE 12 NOV 2024